Telecommunicator Certification

Telecommunicator Certification Course: This is a 47-hour course that will provide participants with the entry-level knowledge and skills to practice as an emergency services Telecommunicator. (North Carolina certification course). Topics covered during this course will include civil liability, systems and equipment, overview of emergency services, communications resources, call reception, prioritization and resource allocation, broadcast techniques, rules and procedures, and training practicum. Students and or agency must provide Telecommunicator student manual. Call the PSTC at 828.306.7046, to schedule this training for your agency. Class will not be held if not sufficient enrollment. 

  • SCC-PSTC Call for times and dates $125

Call the PSTC at 828.306.7046, to schedule this training for your agency. 

All Telecommunicator students are required to complete physical forms

Topics covered during this course will include:

  1. Orientation
  2. Introductory Topics for the Telecommunicator
  3. Telecommunications Systems and Equipment
  4. Civil Liability for Telecommunicators
  5. Interpersonal Communications
  6. Overview of Emergency Services
  7. Communications Resources
  8. Call Reception, Prioritization and Resource Allocation
  9. Broadcast Techniques, Rules and Procedures
  10. Telecommunicator Training Practicum
  11. Course Review and Written Examination

Pre-register early to ensure enrollment. 

Student’s and/ or Agency must provide the following

Attn: All Telecommunicator students are required to complete the following physical forms: