Addressing Student/Faculty Concerns; Grievance/Complaint Procedure
The Disability Services Coordinator is available as an information resource to students, faculty and staff. The Disability Services Coordinator is also available to assist with informal problem solving or dispute resolutions. It is the responsibility of the student to notify the Disability Services Coordinator if there is a concern/grievance regarding the quality, absence of, or reliability of recommended accommodations.
The Disability Services Coordinator relies on the faculty to provide curriculum standards for guidance in determining when an accommodation is no longer deemed reasonable due to "fundamental alterations in course standards." Curriculum heads are encouraged to notify the Disability Services Coordinator when concerns arise regarding recommended accommodations.
The Disability Services Coordinator generally attempts to resolve concerns from faculty, staff and students. The Disability Services Coordinator will make every attempt to work with the student and faculty/staff member to understand their respective concerns and explain pertinent aspects of the recommendation. The Disability Services Coordinator will remain open to appropriate flexibility without compromising the rights or needs of students with disabilities. However, should a disability-related dispute not be resolvable in a timely manner, the following steps will take place:
- The concern will be reported, in writing, to the Executive Vice President for Instruction and Student Services if it is academic in nature, or the Dean of Students, if it is behavioral in nature.
- The Executive Vice President (or Dean of Students), within ten working days, will respond to the student.
- A student who disagrees with the decision of the Executive Vice President (or Dean of Students) may appeal to the President who will put the matter before a review committee. This request must be submitted in writing to the President within three working days after receipt of the Executive Vice President’s (or Dean of Students') decision. The review Committee is composed of: a Executive Vice President, Director of SSS, Director of Academic Support and the College Deans. The Review Committee will meet, and respond, within 10 working days of receipt of a request for review.
- If this final attempt for resolution is unsuccessful, the student has the remaining option of filing a complaint under Section 504.