Distance Learning - Southwestern Community College, Sylva, NC

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Blackboard Training

Students have two options for Blackboard training: choose online or hands-on training.

Online Training (anytime/anywhere)

Go to the Blackboard serversing
Username: visitor
Password: scc

Hands-On Training (Attend one campus session)

Campus: Hands-on Training (Attend one session)
January 8, 2010 8:00 AM, Jackson Campus, FH125
January 8, 2010 2:00 PM, Jackson Campus, FH125
January 11, 2010 8:00 AM Jackson Campus, FH125
January 11, 2010 12:00 PM, Jackson Campus, FH125
January 11, 2010 12:30 PM, Jackson Campus, FH125
January 11, 2010 2:00 PM, Macon Campus, Rm. 228
January 11, 2010 3:30 PM, Macon Campus, Rm. 228
January 12, 2010 6:00 PM Jackson Campus, FH125
January 13, 2010 8:00 AM, Jackson Campus, FH125
January 13, 2010 12:00 PM, Jackson Campus, FH125
January 14, 2010 10:00 AM Jackson Campus, FH125
January 14, 2010 2:00 PM , Jackson Campus - Balsam 338

Access Denied Problem

If you are receiving an Access Denied message when trying to login to Blackboard, you need to empty your cache (stored information on your computer).

Do the following:

Firefox

Video tutorial - http://www.southwesterncc.edu/distlearn/blackboard/Bb_students/KnownProblems/FFcache/FFcache.html

Text tutorial - http://www.southwesterncc.edu/distlearn/blackboard/Bb_students/KnownProblems/accessdenied.htm

Internet Explorer

Video tutorial - http://www.southwesterncc.edu/distlearn/blackboard/Bb_students/KnownProblems/IEcache/IEcache.html

Text tutorial - http://www.southwesterncc.edu/distlearn/blackboard/Bb_students/KnownProblems/accessdeniedIE.html

SCC students are required to use their SCC Google mail accounts. You can forward your SCC email messages to a personal email account, but you are required to use and check your SCC Google mail accounts.

Compatible Systems/Browsers with Blackboard 8.0

XP and IE8
XP and IE7
XP and FF3
XP and FF2
Vista and IE7
Vista and FF2
Vista and FF3

Mac10.3 and Saf 2
Mac10.4 and Saf 2
Mac10.4 and Saf 3
Mac10.4 and Saf 3.1
Mac10.5 and Saf 3
Mac10.5 and Saf 3.1

Firefox 3.5 is not compatible yet (07/22/09)

Helpful Blackboard Tutorials

Messages (High Speed)

Messages (printable handout)

Send Mail (Dial-Up)

Send Mail (High Speed)

Communication Tools

Send Mail (printable handout)

Announcements (Dial-Up)

Announcements (High Speed)

Communications Overview (Dial-Up)

Navigation Systems (Dial-Up)

Communications Overview (High Speed)

Navigation Systems (High Speed)

Course Content (Dial-Up)

Course Content (High Speed)

Discussions (printable handout)

MyGrades (Dial-Up)

Messages (Dial-Up)

MyGrades (High Speed)

Known Problems with Firefox 3.5

"Please enter a valid file" message when uploading a valid file (video - Dial-up users)

"Please enter a valid file" message when uploading a valid file (video - High-speed users)

"Please enter a valid file" message when uploading a valid file (text).

Known Issues with Internet Explorer and Blackboard Online Tests

If you are using Internet Explorer and you are having difficulty taking tests in Blackboard, do the following:

We highly suggest that you use Firefox 3.0 as a browser. Download and install Mozilla Firefox. Access your Blackboard course (and test) using this browser. Firefox 3.5 is not compatible yet (07/22/09)

If you would rather use Internet Explorer, try the following:
- Add Blackboard Server to Compatibility Settings:
  1. Open Internet Explorer
  2. click Page on menu
  3. drop down to "Compatibility View Settings"
  4. add the Blackboard server address https://my.southwesterncc.edu
- Check Java:
  1. Go to Java.com
  2. Click on "Do I Have Java?"
  3. If your Java is not up to date you will be directed to update your Java and download the latest version.
- Clear your browser's cache:
  1. Go to Tools on menu
  2. Drop down to Internet Options
  3. Under "Browsing history" select "Delete browsing history on exit and click "Apply"
- Disable the Visual Textbox Editor:
  1. Access Blackboard
  2. On left, click "Personal Information"
  3. Click "Set Visual Text Box Editor Options"
  4. Select "Unavailable" and click "Submit

Technical Support

If you need technical help with your online course, please fill out this form (select "Blackboard").

http://southwesterncc.edu/support/help/ithelpform.htm

800-447-4091 Ext. 398

Additional Resources

Flash Player Download

Terminology

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