"We are bringing in the big
guns,” said Russ Seagle, director
of Southwestern Community College’s
Small Business Center.
SCC, along with a
host of other sponsors, will bring
Doug Lipp, Disney’s top trainer
to the area May 16.
Lipp, an internationally-acclaimed
expert on customer service, will
present a one-day leadership seminar
and workshop for owners and managers
- Lead the Way: Your Customers and
Employees Will Follow- at Harrah’s
Cherokee Conference Center from
8:30 a.m. to 3:30 p.m. Wednesday,
May 16.
"This is not
just a front-line coach-your-employees-to-smile
seminar, this is a world-class,
time-proven leadership management
seminar on attracting customers,
and, just as importantly, keeping
them,” said Seagle.
Lipp, who has spent
more than 25 years working from
the front lines to the boardrooms
of corporations around the world,
will introduce participants to breakthrough
techniques that Disney, Starbucks
and Pepsi employ to increase service
levels, productivity and profitability.
He has been head of training at
Disney Studio’s Walt Disney
University and created Disney’s
first international theme park in
Japan.
We know great customer
service starts at the top, that’s
why we are bringing in this top-of-the-line
trainer,” said Seagle. “He
will show us how to adapt proven
approaches to our own organization.
His style is totally interactive-
fun, actually. By the end of the
workshop, you will have a working
action plan to improve your company’s
customer service through leadership-
a plan Lipp assures you can put
into action the very next day.”
Plus, Seagle said,
“Nine lucky people who register
by May 4 have a chance to win breakfast
with Lipp where they can pick his
brain.”
The cost of the seminar
is $79, which includes Lipp’s
latest book, Even Monkeys Fall From
Trees. Register online at www.WNCCustomerService.com
or call 877-433-6700. The registration
deadline is May 10.
Additional sponsors
include the Cherokee Preservation
Foundation, AdvantageWest, Haywood
Community College, Tri-County Community
College, N.C. State University Cooperative
Extension Service, Swain County
TDA and Cherokee, Franklin and Jackson
County Chambers of Commerce.
Hear Russ Seagle on WRGC Radio
promoting the leadership seminar
with Disney's top trainer.
Click on the "Play"
button to begin.
