Telecommunicator Certification Course: This is a 47-hour course that will provide participants with the entry-level knowledge and skills to practice as an emergency services telecommunicator. This is a North Carolina certification course. Topics covered during this course will include civil liability, systems and equipment, overview of emergency services, communications resources, call reception, prioritization and resource allocation, broadcast techniques, rules and procedures and training practicum. Students and/or agency must provide telecommunicator student manual. Call the PSTC at 828.369.0591, to schedule this training for your agency.

• Feb 2009

All Telecommunicator students are required to complete physical forms

Topics covered during this course will include:
1.	Orientation
2.	Introductory Topics for the Telecommunicator
3.	Telecommunications Systems and Equipment
4.	Civil Liability for Telecommunicators
5.	Interpersonal Communications
6.	Overview of Emergency Services
7.	Communications Resources
8.	Call Reception, Prioritization and Resource Allocation
9.	Broadcast Techniques, Rules and Procedures
10.	Telecommunicator Training Practicum
11.	Course Review and Written Examination
Pre-register early to ensure enrollment.
Student’s and/ or Agency must provide the following:
	Telecommunicator Training Manual The manual is available at the North Carolina Justice Academy Bookstore. Phone: 910.525.4151, ext. 310
Attn: All Telecommunicator students are required to complete the following physical forms: • Medical Exam Instructions     (pdf file - Acrobat required)     (Word .doc) • Medical Exam Report     (pdf file - Acrobat required)     (Word .doc) • Medical History Form     (pdf file - Acrobat required)     (Word .doc) Get Adobe Acrobat here - it's free!

For more information contact
Public Safety Training Complex
225 Industrial Park Loop
Franklin, NC 28734
Phone: 828.369.0591
FAX: 828.369.2428
Email: cdowdle@southwesterncc.edu