Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
	#	%	#	%	#	%	#	%	#	%
I. ADMINISTRATIVE SERVICES
A. Bookstore
1. Bookstore staff provide service in a prompt, efficient and courteous manner.	30	25.9%	0	0.0%	2	1.7%	49	42.2%	35	30.2%	86	3.38	1.5576
2. Books and supplies are available when needed.	43	37.4%	2	1.7%	10	8.7%	41	35.7%	19	16.5%	72	3.07	2.5935
3. I am aware of when book orders are due.	62	53.4%	2	1.7%	5	4.3%	21	18.1%	26	22.4%	54	3.31	1.7465
4. I am informed by the Bookstore when textbooks are not available from the publisher.	60	51.7%	2	1.7%	8	6.9%	33	28.4%	13	11.2%	56	3.02	1.5956
5. Overall, I am satisfied with the services of the Bookstore.	28	24.1%	2	1.7%	8	6.9%	45	38.8%	33	28.4%	88	3.24	1.5231
B. Budgeting Process
6. I am involved in the process of budget planning for my program/service area.	40	34.5%	10	8.6%	15	12.9%	31	26.7%	20	17.2%	76	2.80	1.5545
7. I have ample time to develop my budget requests for submission.	56	48.7%	1	0.9%	8	7.0%	30	26.1%	20	17.4%	59	3.17	1.6726
8. The college budget is allocated by goals and priorities.	60	52.2%	8	7.0%	10	8.7%	24	20.9%	13	11.3%	55	2.76	1.5421
9. Allocated funds are available when needed.	47	40.9%	7	6.1%	9	7.8%	36	31.3%	16	13.9%	68	2.90	1.5826
10. Communication regarding departmental budgets is satisfactory.	44	38.3%	11	9.6%	14	12.2%	33	28.7%	13	11.3%	71	2.68	1.5046
11. The budgeting process is fair and equitable.	52	45.2%	8	7.0%	14	12.2%	30	26.1%	11	9.6%	63	2.70	1.5064
12. Overall, I am satisfied with the budget planning and allocation process.	47	40.5%	7	6.0%	17	14.7%	31	26.7%	14	12.1%	69	2.75	1.5231
C. Business Services
13. Business Services staff provide service in a prompt, efficient and courteous manner.	11	9.6%	5	4.3%	10	8.7%	44	38.3%	45	39.1%	104	3.24	1.2335
14. Travel reimbursement is made in a timely fashion.	33	28.9%	1	0.9%	4	3.5%	33	28.9%	43	37.7%	81	3.46	1.6677
15. Payroll is computed accurately.	3	2.6%	1	0.9%	1	0.9%	46	39.7%	65	56.0%	113	3.55	0.7956
16. Payroll inacuracies are corrected in a timely manner.	48	41.4%	1	0.9%	1	0.9%	26	22.4%	40	34.5%	68	3.54	1.8137
17. Communication with Business Services is open.	9	7.8%	4	3.5%	9	7.8%	49	42.6%	44	38.3%	106	3.25	1.1471
18. Overall, I am satisfied with the services of Business Services.	5	4.3%	3	2.6%	9	7.7%	50	42.7%	50	42.7%	112	3.31	0.9852
D. Campus Phone/Mail
19. The telephone system is adequate for the college.	10	8.6%	4	3.4%	14	12.1%	67	57.8%	21	18.1%	106	2.99	1.0743
20. The voice mail system is effective.	18	15.5%	1	0.9%	16	13.8%	60	51.7%	21	18.1%	98	3.03	1.2531
21. Paper mail and packages are distributed in a timely manner.	8	6.9%	1	0.9%	2	1.7%	59	50.9%	46	39.7%	108	3.39	1.0266
22. Fax equipment is accessible.	14	12.2%	14	12.2%	16	13.9%	52	45.2%	19	16.5%	101	2.75	1.2494
23. Incoming faxes are distributed in a timely manner.	21	18.1%	2	1.7%	11	9.5%	59	50.9%	23	19.8%	95	3.08	1.3349
24. Overall, I am satisfied with phone and mail communications.	6	5.1%	2	1.7%	12	10.3%	68	58.1%	29	24.8%	111	3.12	0.9413
	Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
	#	%	#	%	#	%	#	%	#	%
E. Food Services
25. Food Service staff provide food in a prompt, efficient and courteous manner.	23	19.7%	1	0.9%	3	2.6%	56	47.9%	34	29.1%	94	3.31	1.4213
26. Overall, I am satisfied with the availability of food service on the Sylva campus.	23	19.7%	3	2.6%	10	8.5%	60	51.3%	21	17.9%	94	3.05	1.3614
27. Vending services are adequate.	17	14.4%	17	14.4%	19	16.1%	50	42.4%	15	12.7%	101	2.62	1.2672
F. Human Resources/Facility Development
28. College policies and procedures are fair and equitable.	3	2.6%	12	10.3%	12	10.3%	64	55.2%	25	21.6%	113	2.90	0.9716
29. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college.	2	1.7%	5	4.3%	9	7.8%	66	57.4%	33	28.7%	113	3.12	0.8348
30. Personnel matters are handled in an efficient manner.	7	6.0%	6	5.2%	16	13.8%	56	48.3%	31	26.7%	109	3.03	1.0681
31. Personnel matters are handled in a confidential manner.	9	7.8%	8	6.9%	19	16.4%	48	41.4%	32	27.6%	107	2.97	1.1656
32. Annual leave and sick leave records are maintained accurately.	19	16.2%	1	0.9%	1	0.9%	52	44.4%	44	37.6%	98	3.42	1.3703
33. I have a clear understanding of all the benefits available to me as an SCC employee.	7	6.0%	3	2.6%	8	6.8%	64	54.7%	35	29.9%	110	3.19	1.0086
34. The salary plan is fair and equitable.	10	8.5%	18	15.4%	28	23.9%	42	35.9%	19	16.2%	107	2.58	1.1778
35. Hiring practices at SCC ensure fairness and objectivity.	14	12.0%	12	10.3%	18	15.4%	51	43.6%	22	18.8%	103	2.81	1.2496
36. Professional development opportunities are adequate.	12	10.3%	8	6.9%	22	19.0%	54	46.6%	20	17.2%	104	2.83	1.1679
37. Overall, I am satisfied with Human Resources (Personnel) services.	3	2.6%	7	6.0%	14	12.1%	63	54.3%	29	25.0%	113	3.01	0.9205
G. Maintenance
38. Custodial staff are prompt, efficient and courteous.	5	4.3%	1	0.9%	6	5.1%	56	47.9%	49	41.9%	112	3.37	0.9202
39. Classrooms are clean.	20	17.1%	2	1.7%	17	14.5%	50	42.7%	28	23.9%	97	3.07	1.3423
40. Offices are clean.	7	6.0%	5	4.3%	19	16.2%	60	51.3%	26	22.2%	110	2.97	1.0301
41. Building hallways and floors are clean.	5	4.3%	2	1.7%	12	10.3%	63	53.8%	35	29.9%	112	3.17	0.9278
42. Lobby and lounge areas are clean.	8	6.8%	2	1.7%	11	9.4%	65	55.6%	31	26.5%	109	3.15	1.0232
43. Restrooms are clean.	5	4.3%	4	3.4%	16	13.8%	62	53.4%	29	25.0%	111	3.05	0.9562
44. Restrooms are regularly stocked with supplies.	5	4.3%	4	3.4%	5	4.3%	70	60.3%	32	27.6%	111	3.17	0.9225
45. I am aware of the procedure for placing maintenance work orders.	8	7.1%	3	2.7%	6	5.3%	65	57.5%	31	27.4%	105	3.18	1.0385
46. Maintenance work orders are resolved in a satisfactory and timely manner.	19	16.7%	4	3.5%	7	6.1%	51	44.7%	33	28.9%	95	3.19	1.3751
47. Campus grounds are kept free of litter and debris.	6	5.1%	2	1.7%	3	2.6%	57	48.7%	49	41.9%	111	3.38	0.9697
48. Landscaping is well maintained.	6	5.1%	1	0.9%	3	2.6%	55	47.0%	52	44.4%	111	3.42	0.9551
49. Overall, I am satisfied that campus buildings and grounds are well maintained.	5	4.3%	0	0.0%	9	7.7%	63	53.8%	40	34.2%	112	3.28	0.8897
	Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
	#	%	#	%	#	%	#	%	#	%
H. Purchasing
50. Purchase requisition guidelines are clearly communicated.	29	25.0%	1	0.9%	5	4.3%	51	44.0%	30	25.9%	87	3.26	1.5171
51. Requests for purchasing asistance and information are responded to promptly.	32	27.8%	0	0.0%	0	0.0%	46	40.0%	37	32.2%	83	3.45	1.6079
52. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed.	31	27.0%	0	0.0%	2	1.7%	49	42.6%	33	28.7%	84	3.37	1.5688
53. Overall, I am satisfied with Purchasing.	32	27.4%	0	0.0%	0	0.0%	49	41.9%	36	30.8%	85	3.42	1.5899
I. Safety/Security
54. I am aware of safe working practices and the SCC Safety Plan.	9	7.7%	4	3.4%	18	15.4%	66	56.4%	20	17.1%	108	2.94	1.0409
55. Protective/safety equipment is provided for appropriate situations.	38	32.5%	1	0.9%	10	8.5%	46	39.3%	22	18.8%	79	3.13	1.5690
56. Exterior lighting is adequate.	9	7.7%	4	3.4%	17	14.5%	65	55.6%	22	18.8%	108	2.97	1.0517
57. I am aware of evacuation procedures in case of fire or other similar emergency.	6	5.1%	2	1.7%	8	6.8%	71	60.7%	30	25.6%	111	3.16	0.9285
58. I am aware of procedures for handling a medical emergency.	12	10.3%	1	0.9%	22	18.8%	60	51.3%	22	18.8%	105	2.98	1.1128
59. The college has adequate procedures for handling a disturbance.	35	29.9%	9	7.7%	20	17.1%	35	29.9%	18	15.4%	82	2.76	1.4840
60. Security staff respond in a prompt, efficient and courteous manner.	16	13.7%	2	1.7%	12	10.3%	58	49.6%	29	24.8%	101	3.13	1.2544
61. Campus Security services are adequate.	15	12.8%	4	3.4%	24	20.5%	53	45.3%	21	17.9%	102	2.89	1.2077
62. Overall, I am satisfied that SCC provides a safe, secure environment.	9	7.6%	3	2.5%	10	8.5%	75	63.6%	21	17.8%	109	3.05	1.0123
II. EXTENSION EDUCATION & SERVICES
63. The off-campus centers provide quality instruction.	66	56.9%	1	0.9%	1	0.9%	29	25.0%	19	16.4%	50	3.32	1.7003
64. I have adequate access to facilities.	55	47.4%	1	0.9%	1	0.9%	38	32.8%	21	18.1%	61	3.30	1.7060
65. The facilities and locations are appropriate for instructional services.	63	54.3%	1	0.9%	4	3.4%	30	25.9%	18	15.5%	53	3.23	1.6757
66. Adequate clerical assistance is available at campus/centers other than the Sylva campus.	64	54.7%	2	1.7%	2	1.7%	35	29.9%	14	12.0%	53	3.15	1.6364
67. Parking is convenient at off-campus centers.	54	47.4%	1	0.9%	5	4.4%	35	30.7%	19	16.7%	60	3.20	1.6739
68. Instructional material, supplies & equipment are available & easily accessed.	71	62.3%	1	0.9%	2	1.8%	28	24.6%	12	10.5%	43	3.19	1.5975
69. All buildings at off-campus centers are  accessible to persons with disabilities.	67	58.3%	4	3.5%	3	2.6%	29	25.2%	12	10.4%	48	3.02	1.5844
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
70. The e-mail system is effective and enables better communication.	7	6.1%	2	1.7%	6	5.2%	65	56.5%	35	30.4%	108	3.23	0.9906
71. The speed of accessing external networks such as the Internet is adequate.	9	7.8%	7	6.1%	28	24.3%	51	44.3%	20	17.4%	106	2.79	1.0927
72. The college's internal data network is sufficiently reliable.	13	11.3%	3	2.6%	14	12.2%	62	53.9%	23	20.0%	102	3.03	1.1650
73. I am aware of procedures for requesting technological support/reporting problems.	9	8.0%	2	1.8%	7	6.2%	68	60.2%	27	23.9%	104	3.15	1.0434
74. The Sun (UNIX) system meets my needs for accessing student records and other college information.	36	31.3%	4	3.5%	17	14.8%	44	38.3%	14	12.2%	79	2.86	1.4745
	Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS	#	%	#	%	#	%	#	%	#	%
75. The college webpage is a convenient resource for accessing student recoreds and other college information.	8	7.0%	1	0.9%	11	9.6%	55	47.8%	40	34.8%	107	3.25	1.0552
76. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner.	9	7.9%	4	3.5%	8	7.0%	51	44.7%	42	36.8%	105	3.25	1.1405
77. Overall, I am satisfied with Information Technology resources.	7	6.0%	1	0.9%	8	6.9%	73	62.9%	27	23.3%	109	3.16	0.9411
IV. INSTRUCTIONAL SERVICES
A. Instruction
78. Curriculum programs are current and relevant.	31	27.4%	0	0.0%	1	0.9%	49	43.4%	32	28.3%	82	3.38	1.5754
79. Course offerings are current and relevant.	29	25.7%	0	0.0%	3	2.7%	50	44.2%	31	27.4%	84	3.33	1.5359
80. The college effectively meets the advising needs of its students.	34	29.8%	1	0.9%	12	10.5%	49	43.0%	18	15.8%	80	3.05	1.5044
81. The Arts and Sciences Division provides high quality instruction to students.	40	34.8%	0	0.0%	2	1.7%	48	41.7%	25	21.7%	75	3.31	1.6362
82. The Career Programs Division provides high quality instruction to students.	45	39.1%	0	0.0%	0	0.0%	43	37.4%	27	23.5%	70	3.39	1.7029
83. The Health Services Division provides high quality instruction to students.	44	38.3%	1	0.9%	2	1.7%	43	37.4%	25	21.7%	71	3.30	1.6751
84. Developmental Education provides high quality instruction to students.	46	39.7%	1	0.9%	2	1.7%	43	37.1%	24	20.7%	70	3.29	1.6784
B. Evening/Weekend College
85. The Evening/Weekend College is effective in meeting the educational needs of students who take evening and weekend classes.	57	49.6%	3	2.6%	5	4.3%	35	30.4%	15	13.0%	58	3.07	1.6289
86. The college provides adequate support services (such as financial aid, registration and other support services) to evening and weekend students.	61	52.6%	2	1.7%	6	5.2%	35	30.2%	12	10.3%	55	3.04	1.5950
C. Learning Resources Center (LRC)
87. LRC (library) facilities are adequate.	19	16.5%	2	1.7%	5	4.3%	63	54.8%	26	22.6%	96	3.18	1.3115
88. LRC (library) resources are adequate.	19	16.5%	2	1.7%	12	10.4%	57	49.6%	25	21.7%	96	3.09	1.3111
89. LRC staff respond to requests promptly.	18	15.7%	1	0.9%	0	0.0%	50	43.5%	46	40.0%	97	3.45	1.3609
90. LRC staff are helpful and knowledgeable.	17	14.7%	1	0.9%	0	0.0%	49	42.2%	49	42.2%	99	3.47	1.3379
D. Learning Assistance Center (LAC)
91. The LAC provides a useful service to the college.	35	30.4%	0	0.0%	0	0.0%	37	32.2%	43	37.4%	80	3.54	1.6873
92. LAC staff are helpful and knowledgeable.	38	32.8%	0	0.0%	1	0.9%	37	31.9%	40	34.5%	78	3.50	1.7055
	Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
	#	%	#	%	#	%	#	%	#	%
E. Distance Learning
93. Distance Learning facilities are adequate.	53	46.1%	0	0.0%	9	7.8%	39	33.9%	14	12.2%	62	3.08	1.6053
94. Distance Learning resources are adequate.	53	46.1%	0	0.0%	12	10.4%	36	31.3%	14	12.2%	62	3.03	1.5913
95. Distance Learning staff respond to requests promptly.	46	40.0%	0	0.0%	5	4.3%	38	33.0%	26	22.6%	69	3.30	1.6910
96. Distance Learning staff are helpful and knowledgeable.	45	39.1%	4	3.5%	4	3.5%	35	30.4%	27	23.5%	70	3.21	1.6931
97. The Distance Learning program is effective in meeting the educational needs of students who take distance learning courses.	50	43.1%	1	0.9%	7	6.0%	38	32.8%	20	17.2%	66	3.17	1.6536
V. STUDENT & INSTITUTIONAL DEVELOPMENT
A. Admissions
98. Admissions staff respond to requests promptly and effectively.	31	26.7%	1	0.9%	8	6.9%	56	48.3%	20	17.2%	85	3.12	1.4792
99. Admissions staff provide students accurate information concerning admissions requirements.	32	27.6%	1	0.9%	9	7.8%	55	47.4%	19	16.4%	84	3.10	1.4839
100. I have adequate opportunities to assist in recruiting for my program.	60	52.2%	4	3.5%	7	6.1%	28	24.3%	16	13.9%	55	3.02	1.6232
101. Students have adequate opportunities to meet with a counselor about personal, academic and/or career concerns.	44	37.9%	3	2.6%	7	6.0%	46	39.7%	16	13.8%	72	3.04	1.5813
102. Overall, I am satisfied with the Admissions process.	29	25.0%	2	1.7%	8	6.9%	56	48.3%	21	18.1%	87	3.10	1.4612
B. Financial Aid
103. The Financial Aid Office responds promptly to requests for information.	46	39.7%	0	0.0%	2	1.7%	48	41.4%	20	17.2%	70	3.26	1.6468
104. The Financial Aid Office keeps me informed of program changes and upcoming deadlines.	47	40.5%	0	0.0%	5	4.3%	48	41.4%	16	13.8%	69	3.16	1.6106
105. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student.	50	43.1%	0	0.0%	1	0.9%	45	38.8%	20	17.2%	66	3.29	1.6761
106. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them.	44	37.9%	2	1.7%	7	6.0%	47	40.5%	16	13.8%	72	3.07	1.5824
C. Resource Development/Foundation/Grants Administration
107. I am familiar with the purpose and activities of the SCC Foundation.	22	19.0%	2	1.7%	10	8.6%	61	52.6%	21	18.1%	94	3.07	1.3416
108. The Foundation Office is effective in raising funds to supplement student & college resources.	40	34.5%	1	0.9%	5	4.3%	51	44.0%	19	16.4%	76	3.16	1.5810
109. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation.	26	22.4%	1	0.9%	3	2.6%	65	56.0%	21	18.1%	90	3.18	1.4107
	Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
	#	%	#	%	#	%	#	%	#	%
C. Resource Development/Foundation/Grants Administration (Cont.).
110. I understand the Create, Innovate, Explore (Mini-grant) Process.	28	24.1%	2	1.7%	16	13.8%	54	46.6%	16	13.8%	88	2.95	1.3995
111. I am familiar with the purpose and activities of the Office for Grant Activities.	25	21.6%	3	2.6%	19	16.4%	50	43.1%	19	16.4%	91	2.93	1.3782
112. I have adequate access to the Office for Grant Activities.	39	34.2%	3	2.6%	11	9.6%	44	38.6%	17	14.9%	75	3.00	1.5484
113. The Office for Grant Activities is helpful in developing & refining project ideas.	55	47.4%	2	1.7%	8	6.9%	35	30.2%	16	13.8%	61	3.07	1.6247
114. The Office for Grant Activities is successful in identifying, preparing and submitting competitive grant proposals.	56	48.3%	1	0.9%	6	5.2%	36	31.0%	17	14.7%	60	3.15	1.6499
115. The Office for Grant Activities is successful in securing funds to supplement college resources.	52	44.8%	2	1.7%	4	3.4%	38	32.8%	20	17.2%	64	3.19	1.6713
116. The Office for Grant Activities, with the Sponsored Programs Compliance Office, is effective in monitoring & supporting funded projects as they are implemented.	58	50.0%	0	0.0%	4	3.4%	34	29.3%	20	17.2%	58	3.28	1.6960
117. Overall, I am satisfied with the Office for Grant Activities.	40	34.5%	2	1.7%	9	7.8%	44	37.9%	21	18.1%	76	3.11	1.5876
D. Placement Testing
118. Placement tests are readily available to entering students.	40	34.5%	0	0.0%	5	4.3%	48	41.4%	23	19.8%	76	3.24	1.6106
119. Placement test scores are readily available and easily interpreted when needed to advise students.	54	46.6%	0	0.0%	5	4.3%	37	31.9%	20	17.2%	62	3.24	1.6804
120. Overall, I am satisfied with the placement testing process.	44	38.3%	0	0.0%	5	4.3%	45	39.1%	21	18.3%	71	3.23	1.6357
E. Public Information
121. The Public Information Office is effective in communicating an accurate and consistent image to students and the community.	15	12.9%	2	1.7%	6	5.2%	64	55.2%	29	25.0%	101	3.19	1.2236
122. Public Information Office publications are accurate and error-free.	17	14.7%	1	0.9%	13	11.2%	59	50.9%	26	22.4%	99	3.11	1.2587
123. Public Information publications are attractive and reader-friendly.	14	12.2%	0	0.0%	6	5.2%	66	57.4%	29	25.2%	101	3.23	1.1768
124. The Public Information Office staff is responsive to requests for assistance from faculty and staff.	26	22.6%	1	0.9%	5	4.3%	52	45.2%	31	27.0%	89	3.27	1.4768
125. Internal communication adequately keep faculty and staff informed.	17	14.8%	2	1.7%	16	13.9%	56	48.7%	24	20.9%	98	3.04	1.2628
126. The Printing Office staff respond to requests in an effective and prompt manner.	30	26.1%	2	1.7%	9	7.8%	49	42.6%	25	21.7%	85	3.14	1.5076
127. Overall, I am satisfied with the services of the Printing Office.	26	22.2%	2	1.7%	8	6.8%	55	47.0%	26	22.2%	91	3.15	1.4414
	Don't Know/  Cannot Judge		Strongly Disagree		Disagree		Agree		Strongly Agree		Total Responses	Mean	Standard Deviat.
	#	%	#	%	#	%	#	%	#	%
F. Registrar
128. The Registrar provides accurate information.	30	26.1%	0	0.0%	0	0.0%	56	48.7%	29	25.2%	85	3.34	1.5294
129. The Registrar provides timely information.	32	27.8%	0	0.0%	2	1.7%	54	47.0%	27	23.5%	83	3.30	1.5480
130. The Registrar's Office responds to requests in an effective and prompt manner.	32	27.8%	0	0.0%	1	0.9%	50	43.5%	32	27.8%	83	3.37	1.5791
131. Overall, I am satisfied with the services of the Registrar's Office.	27	23.3%	0	0.0%	2	1.7%	55	47.4%	32	27.6%	89	3.34	1.4879
G. Student Leadership Association
132. The SLA works to represent the interests of students within the college community.	54	46.6%	1	0.9%	5	4.3%	42	36.2%	14	12.1%	62	3.11	1.6202
H. Student Support Services
133. Student Support Services provides adequate accomodations and assistance for their students.	37	32.2%	2	1.7%	3	2.6%	44	38.3%	29	25.2%	78	3.28	1.6333
134. Overall, I am satisfied with the efforts of Student Support Services.	37	31.9%	1	0.9%	2	1.7%	46	39.7%	30	25.9%	79	3.33	1.6331
VI. SENIOR ADMINISTRATION
A. Senior Leadership
135. I feel my input on important issues at the college is valued by senior administration.	17	14.8%	18	15.7%	16	13.9%	44	38.3%	20	17.4%	98	2.67	1.3282
136. I am satisfied with the level of communication between faculty/staff and senior administration.	14	12.1%	16	13.8%	23	19.8%	45	38.8%	18	15.5%	102	2.64	1.2413
137. Senior leadership treat faculty/staff as valued members of the college team.	13	11.1%	17	14.5%	18	15.4%	43	36.8%	26	22.2%	104	2.75	1.2895
138. I agree with the current direction of the college.	16	13.7%	14	12.0%	12	10.3%	51	43.6%	24	20.5%	101	2.84	1.3163
B. Planning & Research
139. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information.	27	23.5%	0	0.0%	1	0.9%	53	46.1%	34	29.6%	88	3.38	1.5043
140. The Research & Planning Office provides an effective level of support to program review efforts.	39	33.9%	0	0.0%	0	0.0%	46	40.0%	30	26.1%	76	3.39	1.6628
141. The Research & Planning Office provides an effective level of support to departmental planning efforts.	43	37.4%	0	0.0%	0	0.0%	43	43.4%	29	25.2%	72	3.40	1.6628
142. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests.	45	39.1%	0	0.0%	0	0.0%	36	31.3%	34	29.6%	70	3.49	1.7529
143. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC.	28	24.1%	0	0.0%	0	0.0%	53	45.7%	35	30.2%	88	3.40	1.5217