SCC Faculty/Staff Evaluation of College Services Results-2005
SACS References:
Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
I. ADMINISTRATIVE SERVICES
A. Bookstore
1. Bookstore staff provide service in a prompt, efficient and courteous manner. 18 18.0% 1 1.0% 5 5.0% 46 46.0% 30 30.0% 82 3.28 1.3904
2. Books and supplies are available when needed. 27 27.3% 4 4.0% 9 9.1% 36 36.4% 23 23.2% 72 3.08 1.5458
3. I am aware of when book orders are due. 44 44.0% 1 1.0% 1 1.0% 26 26.0% 28 28.0% 56 3.45 1.7824
4. I am informed by the Bookstore when textbooks are not available from the publisher. 51 51.0% 3 3.0% 6 6.0% 25 25.0% 15 15.0% 49 3.06 1.6422
5. Overall, I am satisfied with the services of the Bookstore. 14 14.1% 3 3.0% 9 9.1% 43 43.4% 30 30.3% 85 3.18 1.3157
B. Budgeting Process
6. I am involved in the process of budget planning for my program/service area. 27 27.0% 12 12.0% 12 12.0% 27 27.0% 22 22.0% 73 2.81 1.5399
7. I have ample time to develop my budget requests for submission. 36 36.7% 8 8.2% 10 10.2% 25 25.5% 19 19.4% 62 2.89 1.6056
8. The college budget is allocated by goals and priorities. 40 40.4% 14 14.1% 12 12.1% 19 19.2% 14 14.1% 59 2.56 1.5209
9. Allocated funds are available when needed. 32 32.7% 9 9.2% 15 15.3% 25 25.5% 17 17.3% 66 2.76 1.5331
10. Communication regarding departmental budgets is satisfactory. 32 32.7% 14 14.3% 7 7.1% 31 31.6% 14 14.3% 66 2.68 4.5036
11. The budgeting process is fair and equitable. 44 44.4% 11 11.1% 10 10.1% 20 20.2% 14 14.1% 55 2.67 1.5542
12. Overall, I am satisfied with the budget planning and allocation process. 31 30.7% 11 10.9% 20 19.8% 22 21.8% 17 16.8% 70 2.64 1.4904
C. Business Services
13. Business Services staff provide service in a prompt, efficient and courteous manner. 12 11.8% 6 5.9% 11 10.8% 35 34.3% 38 37.3% 90 3.17 1.3226
14. Travel reimbursement is made in a timely fashion. 29 28.4% 3 2.9% 6 5.9% 34 33.3% 30 29.4% 73 3.25 1.6116
15. Payroll is computed accurately. 9 9.0% 1 1.0% 2 2.0% 40 40.0% 48 48.0% 91 3.48 1.1552
16. Payroll inacuracies are corrected in a timely manner. 42 42.0% 1 1.0% 3 3.0% 22 22.0% 32 32.0% 58 3.47 1.7950
17. Communication with Business Services is open. 14 13.9% 8 7.9% 6 5.9% 36 35.6% 37 36.6% 87 3.17 1.3921
18. Overall, I am satisfied with the services of Business Services. 8 7.9% 5 5.0% 7 6.9% 42 41.6% 39 38.6% 93 3.24 1.4130
D. Campus Phone/Mail
19. The telephone system meets my needs. 3 2.9% 4 3.9% 9 8.8% 49 48.0% 37 36.3% 99 3.20 0.9324
20. The voice mail system is effective. 6 5.9% 3 2.9% 13 12.7% 46 45.1% 34 33.3% 96 3.16 1.0573
21. Paper mail and packages are distributed in a timely manner. 5 4.9% 0 0.0% 1 1.0% 44 43.1% 52 51.0% 97 3.53 0.9190
22. Fax equipment is accessible. 5 4.9% 3 2.9% 16 15.7% 45 44.1% 33 32.4% 97 3.11 1.0237
23. Incoming faxes are distributed in a timely manner. 10 9.8% 3 2.9% 9 8.8% 45 44.1% 35 34.3% 92 3.22 1.1983
24. Overall, I am satisfied with phone and mail communications. 3 3.0% 1 1.0% 9 8.9% 57 56.4% 31 30.7% 98 3.20 0.8355
I. ADMINISTRATIVE SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
E. Food Services
25. Red Bird staff provide food in a prompt, efficient and courteous manner. 21 20.6% 2 2.0% 4 3.9% 42 41.2% 33 32.4% 81 3.31 1.4754
26. I am satisfied with the quality of the food in the Red Bird. 20 19.6% 2 2.0% 17 16.7% 35 34.3% 28 27.5% 82 3.09 1.4263
27. Overall, I am satisfied with the availability of food service on the Jackson campus. 19 18.8% 6 5.9% 21 20.8% 37 36.6% 18 17.8% 82 2.82 1.3516
28. Vending services are adequate. 15 14.9% 13 12.9% 23 22.8% 39 38.6% 11 10.9% 86 2.56 1.2361
F. Human Resources/Facility Development
29. College policies and procedures are fair and equitable. 2 2.0% 10 10.1% 9 9.1% 42 42.4% 36 36.4% 97 3.07 1.0251
30. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. 2 2.0% 3 3.0% 7 7.1% 45 45.5% 42 42.4% 97 3.30 0.8669
31. Personnel matters are handled in an efficient manner. 12 11.8% 6 5.9% 9 8.8% 40 39.2% 35 34.3% 90 3.16 1.3021
32. Personnel matters are handled in a confidential manner. 12 11.9% 9 8.9% 4 4.0% 38 37.6% 38 37.6% 89 3.18 1.6223
33. Annual leave and sick leave records are maintained accurately. 12 11.9% 1 1.0% 5 5.0% 38 37.6% 45 44.6% 89 3.43 1.2726
34. I have a clear understanding of all the benefits available to me as an SCC employee. 4 4.1% 1 1.0% 11 11.2% 45 45.9% 37 37.8% 94 3.26 4.1957
35. The salary plan is fair and equitable. 10 9.8% 11 10.8% 24 23.5% 30 29.4% 27 26.5% 92 2.79 1.2644
36. Hiring practices at SCC ensure fairness and objectivity. 10 9.8% 11 10.8% 15 14.7% 41 40.2% 25 24.5% 92 2.87 1.2456
37. Professional development opportunities are adequate. 4 4.1% 5 5.2% 18 18.6% 44 45.4% 26 26.8% 93 2.98 4.2760
38. Overall, I am satisfied with Human Resources (Personnel) services. 2 2.0% 6 6.1% 9 9.1% 49 49.5% 33 33.3% 97 3.12 0.9238
G. Maintenance
39. Custodial staff are prompt, efficient and courteous. 3 3.0% 0 0.0% 7 7.0% 39 39.0% 51 51.0% 97 3.45 0.8572
40. Classrooms are clean. 13 12.9% 6 5.9% 13 12.9% 40 39.6% 29 28.7% 88 3.05 1.3072
41. Offices are clean. 3 3.0% 4 4.0% 12 12.0% 51 51.0% 30 30.0% 97 3.10 0.9265
42. Building hallways and floors are clean. 3 3.0% 4 4.0% 7 7.0% 54 54.0% 32 32.0% 97 3.18 0.9065
43. Lobby and lounge areas are clean. 7 7.0% 2 2.0% 6 6.0% 51 51.0% 34 34.0% 93 3.26 1.0584
44. Restrooms are clean. 3 2.9% 7 6.9% 13 12.7% 49 48.0% 30 29.4% 99 3.03 0.9833
45. Restrooms are regularly stocked with supplies. 3 3.0% 5 5.0% 6 6.0% 48 48.0% 38 38.0% 97 3.23 0.9498
46. I am aware of the procedure for placing maintenance work orders. 8 7.9% 0 0.0% 6 5.9% 48 47.5% 39 38.6% 93 3.35 1.0780
47. Maintenance work orders are resolved in a satisfactory and timely manner. 12 12.0% 1 1.0% 13 13.0% 36 36.0% 38 38.0% 88 3.26 1.2765
48. Campus grounds are kept free of litter and debris. 3 3.0% 0 0.0% 5 5.0% 44 43.6% 49 48.5% 98 3.45 0.8299
49. Landscaping is well maintained. 3 3.0% 0 0.0% 6 5.9% 42 41.6% 50 49.5% 98 3.45 0.8419
50. Overall, I am satisfied that campus buildings and grounds are well maintained. 3 2.9% 0 0.0% 7 6.9% 52 51.0% 40 39.2% 99 3.33 0.8227
I. ADMINISTRATIVE SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
H. Purchasing
51. Purchase requisition guidelines are clearly communicated. 21 21.0% 3 3.0% 10 10.0% 43 43.0% 23 23.0% 79 3.09 1.4307
52. Requests for purchasing asistance and information are responded to promptly. 22 21.8% 3 3.0% 5 5.0% 48 47.5% 23 22.8% 79 3.15 1.4461
53. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed. 21 20.8% 4 4.0% 9 8.9% 48 47.5% 19 18.8% 80 3.03 1.4006
54. Overall, I am satisfied with Purchasing. 18 17.8% 3 3.0% 9 8.9% 48 47.5% 23 22.8% 83 3.10 1.3603
I. Safety/Security
55. I am aware of safe working practices and the SCC Safety Plan. 6 6.1% 0 0.0% 7 7.1% 51 51.5% 35 35.4% 93 3.30 0.9845
56. Protective/safety equipment is provided for appropriate situations. 22 22.0% 0 0.0% 7 7.0% 47 47.0% 24 24.0% 78 3.22 1.4390
57. Exterior lighting is adequate. 7 7.0% 4 4.0% 16 16.0% 49 49.0% 24 24.0% 93 3.00 1.0759
58. I am aware of evacuation procedures in case of fire or other similar emergency. 3 3.0% 0 0.0% 1 1.0% 61 61.0% 35 35.0% 97 3.35 0.7571
59. I am aware of procedures for handling a medical emergency. 4 4.0% 0 0.0% 8 8.0% 58 58.0% 30 30.0% 96 3.23 0.8587
60. The college has adequate procedures for handling a disturbance. 24 23.8% 6 5.9% 12 11.9% 37 36.6% 22 21.8% 77 2.97 1.4825
61. Security staff respond in a prompt, efficient and courteous manner. 18 18.0% 2 2.0% 5 5.0% 44 44.0% 31 31.0% 82 3.27 1.4062
62. Campus Security services are adequate. 19 19.0% 3 3.0% 12 12.0% 40 40.0% 26 26.0% 81 3.10 1.4106
63. Overall, I am satisfied that SCC provides a safe, secure environment. 6 6.0% 1 1.0% 6 6.0% 63 63.0% 24 24.0% 94 3.17 0.9426
II. EXTENSION EDUCATION & SERVICES
64. The off-campus centers provide quality instruction. 50 50.5% 1 1.0% 4 4.0% 31 31.3% 13 13.1% 49 3.14 1.6427
65. I have adequate access to facilities. 35 35.7% 1 1.0% 3 3.1% 36 36.7% 23 23.5% 63 3.29 1.6615
66. The facilities and locations are appropriate for instructional services. 38 38.4% 1 1.0% 5 5.1% 36 36.4% 19 19.2% 61 3.20 1.6441
67. Adequate clerical assistance is available at campus/centers other than the Jackson campus. 55 54.5% 1 1.0% 5 5.0% 24 23.8% 16 15.8% 46 3.20 1.6705
68. Parking is convenient at off-campus centers. 48 48.0% 1 1.0% 1 1.0% 30 30.0% 20 20.0% 52 3.33 1.7283
69. Instructional material, supplies & equipment are available & easily accessed. 58 58.0% 2 2.0% 2 2.0% 24 24.0% 14 14.0% 42 3.19 1.6528
70. All buildings at off-campus centers are  accessible to persons with disabilities. 63 63.0% 0 0.0% 3 3.0% 19 19.0% 15 15.0% 37 3.32 1.6567
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
71. The e-mail system is effective and enables better communication. 0 0.0% 3 3.0% 9 8.9% 48 47.5% 41 40.6% 101 3.26 0.7437
72. The speed of accessing external networks such as the Internet is adequate. 1 1.0% 8 7.9% 15 14.9% 49 48.5% 28 27.7% 100 2.97 0.9146
73. The college's internal data network is sufficiently reliable. 6 5.9% 1 1.0% 11 10.9% 54 53.5% 29 28.7% 95 3.17 0.9897
74. I am aware of procedures for requesting technological support/reporting problems. 4 4.0% 0 0.0% 2 2.0% 56 55.4% 39 38.6% 97 3.38 0.8415
75. The Sun (UNIX) system meets my needs for accessing student records and other college information. 19 19.0% 7 7.0% 16 16.0% 39 39.0% 19 19.0% 81 2.86 1.3772
Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS # % # % # % # % # %
76. The college webpage is a convenient resource for accessing student recoreds and other college information. 3 3.0% 2 2.0% 5 5.0% 44 44.0% 46 46.0% 97 3.38 0.8885
77. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. 4 4.0% 1 1.0% 7 7.0% 52 52.0% 36 36.0% 96 3.28 0.9031
78. Overall, I am satisfied with Information Technology resources. 3 3.0% 1 1.0% 6 5.9% 56 55.4% 35 34.7% 98 3.28 0.8294
IV. INSTRUCTIONAL SERVICES
A. Instruction
79. Curriculum programs are current and relevant. 23 23.0% 0 0.0% 2 2.0% 46 46.0% 29 29.0% 77 3.35 1.4919
80. Course offerings are current and relevant. 23 23.0% 0 0.0% 2 2.0% 46 46.0% 29 29.0% 77 3.35 1.4919
81. The college effectively meets the advising needs of its students. 27 27.0% 0 0.0% 10 10.0% 37 37.0% 26 26.0% 73 3.22 1.5464
82. The Arts and Sciences Division provides high quality instruction to students. 28 28.0% 0 0.0% 4 4.0% 35 35.0% 33 33.0% 72 3.40 1.6167
83. The Career Programs Division provides high quality instruction to students. 31 31.0% 0 0.0% 3 3.0% 34 34.0% 32 32.0% 69 3.42 1.6607
84. The Health Services Division provides high quality instruction to students. 34 34.0% 0 0.0% 2 2.0% 34 34.0% 30 30.0% 66 3.42 1.6915
85. Developmental Education provides high quality instruction to students. 35 35.0% 0 0.0% 7 7.0% 31 31.0% 27 27.0% 65 3.31 1.6720
86. The college is effective in meeting the educational needs of students who take evening and weekend classes. 37 37.4% 4 4.0% 6 6.1% 34 34.3% 18 18.2% 62 3.06 1.6205
87. The college provides adequate support services (such as financial aid, registration and other support services) to evening and weekend students. 40 40.0% 3 3.0% 12 12.0% 29 29.0% 16 16.0% 60 2.97 1.5928
B. Library
88. Library facilities are adequate. 14 14.1% 0 0.0% 4 4.0% 46 46.5% 35 35.4% 85 3.36 1.2927
89. Library resources are adequate. 17 17.2% 1 1.0% 8 8.1% 42 42.4% 31 31.3% 82 3.26 3.3273
90. Library staff respond to requests promptly. 15 15.0% 0 0.0% 0 0.0% 41 41.0% 44 44.0% 85 3.52 1.3446
91. Library staff are helpful and knowledgeable. 13 12.9% 0 0.0% 0 0.0% 42 41.6% 46 45.5% 88 3.52 1.2748
C. Learning Assistance Center (LAC)
92. The LAC provides a useful service to the college. 22 22.0% 0 0.0% 0 0.0% 35 35.0% 43 43.0% 78 3.55 1.5430
93. LAC staff are helpful and knowledgeable. 25 25.0% 0 0.0% 2 2.0% 36 36.0% 37 37.0% 75 3.47 1.5827
IV. INSTRUCTIONAL SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
D. Distance Learning
94. Distance Learning facilities are adequate. 30 30.6% 3 3.1% 4 4.1% 38 38.8% 23 23.5% 68 3.19 1.6006
95. Distance Learning resources are adequate. 30 30.6% 2 2.0% 9 9.2% 37 37.8% 20 20.4% 68 3.10 1.5621
96. Distance Learning staff respond to requests promptly. 31 31.3% 3 3.0% 4 4.0% 33 33.3% 28 28.3% 68 3.26 1.6481
97. Distance Learning staff are helpful and knowledgeable. 30 30.0% 8 8.0% 2 2.0% 33 33.0% 27 27.0% 70 3.13 1.6373
98. The Distance Learning program is effective in meeting the educational needs of students who take distance learning courses. 32 32.0% 6 6.0% 8 8.0% 34 34.0% 20 20.0% 68 3.00 1.5822
V. STUDENT & INSTITUTIONAL DEVELOPMENT
A. Admissions
99. Admissions staff respond to requests promptly and effectively. 24 24.2% 5 5.1% 8 8.1% 40 40.4% 22 22.2% 75 3.05 1.4959
100. Admissions staff provide students accurate information concerning admissions requirements. 28 28.3% 7 7.1% 5 5.1% 35 35.4% 24 24.2% 71 3.07 1.5842
101. I have adequate opportunities to assist in recruiting for my program. 48 48.5% 3 3.0% 6 6.1% 22 22.2% 20 20.2% 51 3.16 1.6999
102. Students have adequate opportunities to meet with a counselor about personal, academic and/or career concerns. 32 32.7% 2 2.0% 3 3.1% 39 39.8% 22 22.4% 66 3.23 1.6184
103. Overall, I am satisfied with the Admissions process. 24 24.2% 1 1.0% 8 8.1% 44 44.4% 22 22.2% 75 3.16 1.4765
B. Career Counseling/Career Assessment Testing Services (CATS)
104. Career Counseling/Career Testing Services (CATS) responds promptly and effectively to requests from both students and faculty/staff. 45 45.0% 4 4.0% 4 4.0% 32 32.0% 15 15.0% 55 3.05 1.6453
105. CATS provides a wide variety of helpful career reference materials. 51 51.5% 2 2.0% 3 3.0% 30 30.3% 13 13.1% 48 3.13 1.6436
106. CATS provides a valuable service to my program and students. 50 50.5% 2 2.0% 4 4.0% 28 28.3% 15 15.2% 49 3.14 1.6612
C. Financial Aid
107. The Financial Aid Office responds promptly to requests for information. 27 27.3% 0 0.0% 2 2.0% 43 43.4% 27 27.3% 72 3.35 1.5660
108. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. 30 30.3% 0 0.0% 4 4.0% 42 42.4% 23 23.2% 69 3.28 1.5846
109. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. 40 40.4% 1 1.0% 2 2.0% 33 33.3% 23 23.2% 59 3.32 1.7082
110. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. 29 29.3% 7 7.1% 4 4.0% 35 35.4% 24 24.2% 70 3.09 1.5995
V. STUDENT & INSTITUTIONAL DEVELOPMENT (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
D. Placement Testing
111. Placement tests are readily available to entering students. 32 32.7% 3 3.1% 7 7.1% 34 34.7% 22 22.4% 66 3.14 1.6111
112. Placement test scores are readily available and easily interpreted when needed to advise students. 40 40.8% 2 2.0% 7 7.1% 29 29.6% 20 20.4% 58 3.16 1.6661
113. Overall, I am satisfied with the placement testing process. 36 36.7% 2 2.0% 6 6.1% 35 35.7% 19 19.4% 62 3.15 1.6277
E. Public Information
114. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. 19 19.2% 2 2.0% 2 2.0% 50 50.5% 26 26.3% 80 3.25 1.4040
115. Public Information Office publications are accurate and error-free. 21 21.0% 1 1.0% 3 3.0% 54 54.0% 21 21.0% 79 3.20 1.4031
116. Public Information publications are attractive and reader-friendly. 16 16.0% 1 1.0% 1 1.0% 52 52.0% 30 30.0% 84 3.32 1.3280
117. The Public Information Office staff is responsive to requests for assistance from faculty and staff. 22 22.0% 1 1.0% 3 3.0% 49 49.0% 25 25.0% 78 3.26 1.4524
118. Internal communication adequately keep faculty and staff informed. 14 14.0% 3 3.0% 10 10.0% 52 52.0% 21 21.0% 86 3.06 1.2525
F. Registrar
119. The Registrar's Office provides accurate information. 27 27.3% 0 0.0% 2 2.0% 42 42.4% 28 28.3% 72 3.36 1.5729
120. The Registrar's Office provides timely information. 26 26.3% 0 0.0% 4 4.0% 39 39.4% 30 30.3% 73 3.36 1.5672
121. The Registrar's Office responds to requests in an effective and prompt manner. 24 24.2% 1 1.0% 3 3.0% 44 44.4% 27 27.3% 75 3.29 1.5144
122. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. 27 27.3% 1 1.0% 8 8.1% 42 42.4% 21 21.2% 72 3.15 1.5203
123. Overall, I am satisfied with the services of the Registrar's Office. 25 25.5% 0 0.0% 1 1.0% 47 48.0% 25 25.5% 73 3.33 1.5212
G. Resource Development
124. I am familiar with the purpose and activities of the SCC Foundation. 13 13.1% 3 3.0% 4 4.0% 56 56.6% 23 23.2% 86 3.15 1.2338
125. The Foundation Office is effective in raising funds to supplement student & college resources. 22 22.4% 2 2.0% 2 2.0% 51 52.0% 21 21.4% 76 3.20 1.4447
126. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. 17 17.3% 3 3.1% 3 3.1% 52 53.1% 23 23.5% 81 3.17 1.3509
127. I understand the Create, Innovate, Explore (Mini-grant) Process. 20 20.4% 2 2.0% 9 9.2% 51 52.0% 16 16.3% 78 3.04 1.3617
128. I am familiar with the purpose, activities and services of the Office for Grant Activities. 16 16.2% 2 2.0% 16 16.2% 49 49.5% 16 16.2% 83 2.95 1.2645
129. I understand how to participate in the process through which grant seeking priorities are created. 21 21.4% 4 4.1% 15 15.3% 47 48.0% 11 11.2% 77 2.84 1.3378
130. I understand the Beyond the Classroom Mini-grant Process. 21 21.2% 5 5.1% 12 12.1% 48 48.5% 13 13.1% 78 2.88 1.3614
V. STUDENT & INSTITUTIONAL DEVELOPMENT (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
G. Resource Development (Cont.) # % # % # % # % # %
131. The Office for Grant Activities is effective in securing funds to supplement college resources. 28 28.3% 4 4.0% 8 8.1% 43 43.4% 16 16.2% 71 3.00 1.5008
132. The Office for Grant Activities, with the Sponsored Programs Compliance Office, is effective in monitoring & supporting funded projects as they are implemented. 36 36.0% 1 1.0% 9 9.0% 38 38.0% 16 16.0% 64 3.08 1.5793
H. Student Development Counselor
133. I am familiar with how the Student Development Counselor works with and helps students. 37 37.0% 6 6.0% 5 5.0% 37 37.0% 15 15.0% 63 2.97 1.5869
134. I am satisfied with the feedback I receive when I refer a student to this office. 51 50.5% 4 4.0% 5 5.0% 28 27.7% 13 12.9% 50 3.00 1.6163
I. Student Leadership Association
135. The SLA works to represent the interests of students within the college community. 24 24.2% 3 3.0% 7 7.1% 55 55.6% 10 10.1% 75 2.96 1.3857
J. Student Support Services
136. Student Support Services provides helpful services & assistance to students. 21 21.0% 0 0.0% 5 5.0% 46 46.0% 28 28.0% 79 3.29 1.4425
137. Overall, I am satisfied with the efforts of Student Support Services. 20 20.2% 0 0.0% 4 4.0% 49 49.5% 26 26.3% 79 3.28 1.4121
VI. SENIOR ADMINISTRATION
A. Senior Leadership
138. I feel my input on important issues at the college is valued by senior administration. 5 5.0% 17 16.8% 16 15.8% 42 41.6% 21 20.8% 96 2.70 1.1438
139. I am satisfied with the level of communication between faculty/staff and senior administration. 5 5.0% 18 18.0% 14 14.0% 39 39.0% 24 24.0% 95 2.73 1.1815
140. Senior leadership treat faculty/staff as valued members of the college team. 5 5.0% 16 15.8% 16 15.8% 39 38.6% 25 24.8% 96 2.76 1.1649
141. I agree with the current direction of the college. 9 8.9% 16 15.8% 5 5.0% 45 44.6% 26 25.7% 92 2.88 1.2716
B. Planning & Research
142. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. 18 18.2% 0 0.0% 2 2.0% 38 38.4% 41 41.4% 81 3.48 1.4383
143. The Research & Planning Office provides an effective level of support to program review efforts. 27 27.3% 0 0.0% 1 1.0% 38 38.4% 33 33.3% 72 3.44 1.6059
144. The Research & Planning Office provides an effective level of support to departmental planning efforts. 25 25.3% 0 0.0% 2 2.0% 36 36.4% 36 36.4% 74 3.46 1.5844
145. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. 26 26.3% 0 0.0% 2 2.0% 32 32.3% 39 39.4% 73 3.51 1.6226
146. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. 22 22.2% 0 0.0% 1 1.0% 41 41.4% 35 35.4% 77 3.44 1.5107