| SCC Faculty/Staff Evaluation of College Services: Mean Scores for 2002-05 | ||||
| 2002 Mean | 2003 Mean | 2004 Mean | 2005 Mean | |
| I. ADMINISTRATIVE SERVICES | ||||
| A. Bookstore | ||||
| 1. Bookstore staff provide service in a prompt, efficient and courteous manner. | 2.78 | 3.31 | 3.38 | 3.28 |
| 2. Books and supplies are available when needed. | 2.78 | 3.18 | 3.07 | 3.08 |
| 3. I am aware of when book orders are due. | 3.25 | 3.36 | 3.31 | 3.45 |
| 4. I am informed by the Bookstore when textbooks are not available from the publisher. | 2.62 | 3.20 | 3.02 | 3.06 |
| 5. Overall, I am satisfied with the services of the Bookstore. | 2.85 | 3.24 | 3.24 | 3.18 |
| B. Budgeting Process | ||||
| 6. I am involved in the process of budget planning for my program/service area. | 3.07 | 2.96 | 2.80 | 2.81 |
| 7. I have ample time to develop my budget requests for submission. | 3.07 | 3.23 | 3.17 | 2.89 |
| 8. The college budget is allocated by goals and priorities. | 3.03 | 2.86 | 2.76 | 2.56 |
| 9. Allocated funds are available when needed. | 2.81 | 2.99 | 2.90 | 2.76 |
| 10. Communication regarding departmental budgets is satisfactory. | 2.81 | 2.84 | 2.68 | 2.68 |
| 11. The budgeting process is fair and equitable. | 2.91 | 2.86 | 2.70 | 2.67 |
| 12. Overall, I am satisfied with the budget planning and allocation process. | 2.90 | 2.91 | 2.75 | 2.64 |
| C. Business Services | ||||
| 13. Business Services staff provide service in a prompt, efficient and courteous manner. | 3.47 | 3.49 | 3.24 | 3.17 |
| 14. Travel reimbursement is made in a timely fashion. | 3.40 | 3.36 | 3.46 | 3.25 |
| 15. Payroll is computed accurately. | 3.56 | 3.69 | 3.55 | 3.48 |
| 16. Payroll inacuracies are corrected in a timely manner. | 3.56 | 3.69 | 3.54 | 3.47 |
| 17. Communication with Business Services is open. | 3.44 | 3.48 | 3.25 | 3.17 |
| 18. Overall, I am satisfied with the services of Business Services. | 3.45 | 3.55 | 3.31 | 3.24 |
| D. Campus Phone/Mail | ||||
| 19. The telephone system meets my needs. | NA | NA | NA | 3.20 |
| 20. The voice mail system is effective. | 3.05 | 2.89 | 3.03 | 3.16 |
| 21. Paper mail and packages are distributed in a timely manner. | 3.38 | 3.49 | 3.39 | 3.53 |
| 22. Fax equipment is accessible. | 2.85 | 2.92 | 2.75 | 3.11 |
| 23. Incoming faxes are distributed in a timely manner. | 3.05 | 3.11 | 3.08 | 3.22 |
| 24. Overall, I am satisfied with phone and mail communications. | 3.13 | 3.07 | 3.12 | 3.20 |
| E. Food Services | ||||
| 25. Red Bird staff provide food in a prompt, efficient and courteous manner. | 3.43 | 3.52 | 3.31 | 3.31 |
| 26. I am satisfied with the quality of food in the Red Bird. | NA | NA | NA | 3.09 |
| 27. Overall, I am satisfied with the availability of food service on the Jackson campus. | 3.14 | 3.22 | 3.05 | 2.82 |
| 28. Vending services are adequate. | 2.76 | 2.70 | 2.62 | 2.56 |
| F. Human Resources/Facility Development | ||||
| 29. College policies and procedures are fair and equitable. | 3.17 | 3.13 | 2.90 | 3.07 |
| 30. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. | 3.30 | 3.28 | 3.12 | 3.30 |
| 31. Personnel matters are handled in an efficient manner. | 3.14 | 3.25 | 3.03 | 3.16 |
| 32. Personnel matters are handled in a confidential manner. | 3.19 | 3.17 | 2.97 | 3.18 |
| 33. Annual leave and sick leave records are maintained accurately. | 3.44 | 3.50 | 3.42 | 3.43 |
| 34. I have a clear understanding of all the benefits available to me as an SCC employee. | 3.29 | 3.27 | 3.19 | 3.26 |
| 35. The salary plan is fair and equitable. | 2.89 | 2.77 | 2.58 | 2.79 |
| 36. Hiring practices at SCC ensure fairness and objectivity. | 3.16 | 2.97 | 2.81 | 2.87 |
| 37. Professional development opportunities are adequate. | 3.02 | 2.96 | 2.83 | 2.98 |
| 38. Overall, I am satisfied with Human Resources (Personnel) services. | 3.26 | 3.16 | 3.01 | 3.12 |
| 2002 Mean | 2003 Mean | 2004 Mean | 2005 Mean | |
| G. Maintenance | ||||
| 39. Custodial staff are prompt, efficient and courteous. | 3.46 | 3.36 | 3.37 | 3.45 |
| 40. Classrooms are clean. | 3.14 | 3.00 | 3.07 | 3.05 |
| 41. Offices are clean. | 3.08 | 2.90 | 2.97 | 3.10 |
| 42. Building hallways and floors are clean. | 3.24 | 3.04 | 3.17 | 3.18 |
| 43. Lobby and lounge areas are clean. | 3.23 | 3.11 | 3.15 | 3.26 |
| 44. Restrooms are clean. | 3.06 | 2.92 | 3.05 | 3.03 |
| 45. Restrooms are regularly stocked with supplies. | 3.13 | 3.15 | 3.17 | 3.23 |
| 46. I am aware of the procedure for placing maintenance work orders. | 3.40 | 3.26 | 3.18 | 3.35 |
| 47. Maintenance work orders are resolved in a satisfactory and timely manner. | 3.28 | 3.18 | 3.19 | 3.26 |
| 48. Campus grounds are kept free of litter and debris. | 3.50 | 3.56 | 3.38 | 3.45 |
| 49. Landscaping is well maintained. | 3.55 | 3.63 | 3.42 | 3.45 |
| 50. Overall, I am satisfied that campus buildings and grounds are well maintained. | 3.42 | 3.22 | 3.28 | 3.33 |
| H. Purchasing | ||||
| 51. Purchase requisition guidelines are clearly communicated. | 2.99 | 3.17 | 3.26 | 3.09 |
| 52. Requests for purchasing asistance and information are responded to promptly. | 2.89 | 3.39 | 3.45 | 3.15 |
| 53. Requisitions are processed accurately and in a timely manner such that I receive items as ordered. | NA | 3.43 | 3.37 | 3.03 |
| 54. Overall, I am satisfied with Purchasing. | 2.95 | 3.37 | 3.42 | 3.10 |
| I. Safety/Security | ||||
| 55. I am aware of safe working practices and the SCC Safety Plan. | 3.06 | 2.98 | 2.94 | 3.30 |
| 56. Protective/safety equipment is provided for appropriate situations. | 3.21 | 3.13 | 3.13 | 3.22 |
| 57. Exterior lighting is adequate. | 3.03 | 2.86 | 2.97 | 3.00 |
| 58. I am aware of evacuation procedures in case of fire or other similar emergency. | 3.28 | 3.29 | 3.16 | 3.35 |
| 59. I am aware of procedures for handling a medical emergency. | 3.07 | 3.03 | 2.98 | 3.23 |
| 60. The college has adequate procedures for handling a disturbance. | 2.93 | 2.70 | 2.76 | 2.97 |
| 61. Security staff respond in a prompt, efficient and courteous manner. | 3.26 | 3.12 | 3.13 | 3.27 |
| 62. Campus Security services are adequate. | 3.01 | 2.79 | 2.89 | 3.10 |
| 63. Overall, I am satisfied that SCC provides a safe, secure environment. | 3.19 | 2.98 | 3.05 | 3.17 |
| II. EXTENSION EDUCATION & SERVICES | ||||
| 64. The off-campus centers provide quality instruction. | 3.29 | 3.38 | 3.32 | 3.14 |
| 65. I have adequate access to facilities. | 3.37 | 3.31 | 3.30 | 3.29 |
| 66. The facilities and locations are appropriate for instructional services. | 3.24 | 3.19 | 3.23 | 3.20 |
| 67. Adequate clerical assistance is available at campus/centers other than the Jackson campus. | 3.28 | 3.26 | 3.15 | 3.20 |
| 68. Parking is convenient at off-campus centers. | 3.25 | 3.30 | 3.20 | 3.33 |
| 69. Instructional material, supplies & equipment are available & easily accessed. | 3.21 | 3.19 | 3.19 | 3.19 |
| 70. All buildings at off-campus centers are accessible to persons with disabilities. | 3.23 | 3.23 | 3.02 | 3.32 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS | ||||
| 71. The e-mail system is effective and enables better communication. | 3.38 | 3.39 | 3.23 | 3.26 |
| 72. The speed of accessing external networks such as the Internet is adequate. | 3.19 | 3.18 | 2.79 | 2.97 |
| 73. The college's internal data network is sufficiently reliable. | 3.21 | 3.21 | 3.03 | 3.17 |
| 74. I am aware of procedures for requesting technological support/reporting problems. | 3.34 | 3.31 | 3.15 | 3.38 |
| 75. The Sun (UNIX) system meets my needs for accessing student records and other college information. | 3.01 | 2.96 | 2.86 | 2.86 |
| 76. The college website is a convenient resource for accessing current and accurate college information. | NA | 3.38 | 3.25 | 3.38 |
| 77. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. | 3.23 | 3.19 | 3.25 | 3.28 |
| 78. Overall, I am satisfied with Information Technology resources. | 3.29 | 3.25 | 3.16 | 3.28 |
| 2002 Mean | 2003 Mean | 2004 Mean | 2005 Mean | |
| IV. INSTRUCTIONAL SERVICES | ||||
| A. Instruction | ||||
| 79. Curriculum programs are current and relevant. | NA | 3.46 | 3.38 | 3.35 |
| 80. Course offerings are current and relevant. | NA | 3.41 | 3.33 | 3.35 |
| 81. The college effectively meets the advising needs of its students. | 2.62 | 3.12 | 3.05 | 3.22 |
| 82. The Arts and Sciences Division provides high quality instruction to students. | 3.13 | 3.47 | 3.31 | 3.40 |
| 83. The Career Programs Division provides high quality instruction to students. | 3.18 | 3.54 | 3.39 | 3.42 |
| 84. The Health Services Division provides high quality instruction to students. | 3.25 | 3.51 | 3.30 | 3.42 |
| 85. Developmental Education provides high quality instruction to students. | NA | 3.41 | 3.29 | 3.31 |
| 86. The college is effective in meeting the educational needs of students who take evening and weekend classes. | 3.16 | 3.19 | 3.07 | 3.06 |
| 87. The college provides adequate support services (such as financial aid, registration and other support services) to evening and weekend students. | 3.13 | 3.02 | 3.04 | 2.97 |
| B. Library | ||||
| 88. Library facilities are adequate. | NA | 3.32 | 3.18 | 3.36 |
| 89. Library resources are adequate. | NA | 3.25 | 3.09 | 3.26 |
| 90. Library staff respond to requests promptly. | 3.51 | 3.49 | 3.45 | 3.52 |
| 91. Library staff are helpful and knowledgeable. | 3.51 | 3.57 | 3.47 | 3.52 |
| C. Learning Assistance Center (LAC) | ||||
| 92. The LAC provides a useful service to the college. | NA | 3.48 | 3.54 | 3.55 |
| 93. LAC staff are helpful and knowledgeable. | NA | 3.47 | 3.50 | 3.47 |
| D. Distance Learning | ||||
| 94. Distance Learning facilities are adequate. | NA | 3.19 | 3.08 | 3.19 |
| 95. Distance Learning resources are adequate. | NA | 3.11 | 3.03 | 3.10 |
| 96. Distance Learning staff respond to requests promptly. | NA | 3.38 | 3.30 | 3.26 |
| 97. Distance Learning staff are helpful and knowledgeable. | NA | 3.35 | 3.21 | 3.13 |
| 98. The Distance Learning program is effective in meeting the educational needs of students who take distance learning courses. | NA | 3.02 | 3.17 | 3.00 |
| V. STUDENT & INSTITUTIONAL DEVELOPMENT | ||||
| A. Admissions | ||||
| 99. Admissions staff respond to requests promptly and effectively. | 3.36 | 3.17 | 3.12 | 3.05 |
| 100. Admissions staff provide students accurate information concerning admissions requirements. | 3.25 | 3.04 | 3.10 | 3.07 |
| 101. I have adequate opportunities to assist in recruiting for my program. | NA | 3.14 | 3.02 | 3.16 |
| 102. Students have adequate opportunities to meet with a counselor about personal, academic and/or career concerns. | 3.09 | 2.99 | 3.04 | 3.23 |
| 103. Overall, I am satisfied with the Admissions process. | 3.23 | 3.11 | 3.10 | 3.16 |
| B. Career Counseling/Career Assessment Testing Services (CATS) | ||||
| 104. Career Counseling/Career Testing Services (CATS) responds promptly and effectively to requests from both students and faculty/staff. | NA | NA | NA | 3.05 |
| 105. CATS provides a wide variety of helpful career reference materials. | NA | NA | NA | 3.13 |
| 106. CATS provides a valuable service to my program and students. | NA | NA | NA | 3.14 |
| C. Financial Aid | ||||
| 107. The Financial Aid Office responds promptly to requests for information. | NA | 3.29 | 3.26 | 3.35 |
| 108. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. | NA | 3.31 | 3.16 | 3.28 |
| 109. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. | NA | 3.25 | 3.29 | 3.32 |
| 110. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. | NA | 2.95 | 3.07 | 3.09 |
| D. Placement Testing | 2002 Mean | 2003 Mean | 2004 Mean | 2005 Mean |
| 111. Placement tests are readily available to entering students. | 3.34 | 3.26 | 3.24 | 3.14 |
| 112. Placement test scores are readily available and easily interpreted when needed to advise students. | 3.26 | 3.11 | 3.24 | 3.16 |
| 113. Overall, I am satisfied with the placement testing process. | 3.32 | 3.14 | 3.23 | 3.15 |
| E. Public Information | ||||
| 114. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. | 3.13 | 3.27 | 3.19 | 3.25 |
| 115. Public Information Office publications are accurate and error-free. | 2.92 | 3.20 | 3.11 | 3.20 |
| 116. Public Information publications are attractive and reader-friendly. | 3.29 | 3.37 | 3.23 | 3.32 |
| 117. The Public Information Office staff is responsive to requests for assistance from faculty and staff. | 3.19 | 3.42 | 3.27 | 3.26 |
| 118. Internal communications adequately keep faculty and staff informed. | NA | 3.26 | 3.04 | 3.06 |
| F. Registrar | ||||
| 119. The Registrar's Office provides accurate information. | 3.50 | 3.44 | 3.34 | 3.36 |
| 120. The Registrar's Office provides timely information. | 3.46 | 3.48 | 3.30 | 3.36 |
| 121. The Registrar's Office responds to requests in an effective and prompt manner. | 3.51 | 3.41 | 3.37 | 3.29 |
| 122. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. | NA | NA | NA | 3.15 |
| 123. Overall, I am satisfied with the services of the Registrar's Office. | 3.52 | 3.46 | 3.34 | 3.33 |
| G. Resource Development | ||||
| 124. I am familiar with the purpose and activities of the SCC Foundation. | 3.28 | 3.25 | 3.07 | 3.15 |
| 125. The Foundation Office is effective in raising funds to supplement student & college resources. | 3.33 | 3.15 | 3.16 | 3.20 |
| 126. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. | 3.31 | 3.35 | 3.18 | 3.17 |
| 127. I understand the Create, Innovate, Explore (Mini-grant) Process. | NA | 3.10 | 2.95 | 3.04 |
| 128. I am familiar with the purpose, activities and services of the Office for Grant Activities. | NA | 3.00 | 2.93 | 2.95 |
| 129. I understand how to participate in the process through which grant seeking priorities are created. | NA | 3.01 | 3.00 | 2.84 |
| 130. I understand the Beyond the Classroom Mini-grant Process. | NA | NA | NA | 2.88 |
| 131. The Office for Grant Activities is effective in securing funds to supplement college resources. | NA | 3.34 | 3.19 | 3.00 |
| 132. The Office for Grant Activities, with the Sponsored Programs Compliance Office, is effective in monitoring & supporting funded projects as they are implemented. | NA | 3.18 | 3.28 | 3.08 |
| H. Student Development Counselor | ||||
| 133. I am familiar with how the Student Development Counselor works with and helps students. | NA | NA | NA | 2.97 |
| 134. I am satisfied with the feedback I receive when I refer a student to this office. | NA | NA | NA | 3.00 |
| I. Student Leadership Association | ||||
| 135. The SLA works to represent the interests of students within the college community. | 3.06 | 2.93 | 3.11 | 2.96 |
| J. Student Support Services | ||||
| 136. Student Support Services provides adequate accomodations and assistance for their students. | 3.31 | 3.37 | 3.28 | 3.29 |
| 137. Overall, I am satisfied with the efforts of Student Support Services. | 3.28 | 3.31 | 3.33 | 3.28 |
| 2002 Mean | 2003 Mean | 2004 Mean | 2005 Mean | |
| VI. SENIOR ADMINISTRATION | ||||
| A. Senior Leadership | ||||
| 138. I feel my input on important issues at the college is valued by senior administration. | 2.95 | 2.85 | 2.67 | 2.70 |
| 139. I am satisfied with the level of communication between faculty/staff and senior administration. | 2.95 | 2.85 | 2.64 | 2.73 |
| 140. Senior leadership treat faculty and staff as valued members of the college team. | 3.07 | 3.04 | 2.75 | 2.76 |
| 141. I agree with the current direction of the college. | 3.22 | 3.13 | 2.84 | 2.88 |
| B. Planning & Research | ||||
| 142. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. | 3.51 | 3.62 | 3.38 | 3.48 |
| 143. The Research & Planning Office provides an effective level of support to program review efforts. | 3.53 | 3.61 | 3.39 | 3.44 |
| 144. The Research & Planning Office provides an effective level of support to departmental planning efforts. | 3.52 | 3.63 | 3.40 | 3.46 |
| 145. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. | 3.59 | 3.67 | 3.49 | 3.51 |
| 146. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. | 3.53 | 3.60 | 3.40 | 3.44 |