| SCC Faculty/Staff Evaluation of College Services Results-2009 | |||||||||||||
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| # | % | # | % | # | % | # | % | # | % | ||||
| I. ADMINISTRATIVE SERVICES | |||||||||||||
| A. Bookstore | |||||||||||||
| 1. I receive prompt, efficient and courteous service from Bookstore staff. | 24 | 17.8% | 0 | 0.0% | 2 | 1.5% | 56 | 41.5% | 53 | 39.3% | 111 | 3.46 | 1.4135 |
| 2. Bookstore staff provide service to students in a prompt, efficient and courteous manner. | 41 | 30.6% | 3 | 2.2% | 7 | 5.2% | 46 | 34.3% | 37 | 27.6% | 93 | 3.26 | 1.6265 |
| 3. Books and supplies are available when needed. | 43 | 32.3% | 4 | 3.0% | 18 | 13.5% | 46 | 34.6% | 22 | 16.5% | 90 | 2.96 | 1.5325 |
| 4. I am informed by the Bookstore when textbooks are not available from the publisher. | 64 | 48.1% | 5 | 3.8% | 11 | 8.3% | 32 | 24.1% | 21 | 15.8% | 69 | 3.00 | 1.6303 |
| 5. Overall, I am satisfied with the services of the Bookstore. | 21 | 15.8% | 1 | 0.8% | 11 | 8.3% | 61 | 45.9% | 39 | 29.3% | 112 | 3.23 | 1.3278 |
| B. Budgeting Process | |||||||||||||
| 6. I am involved in the process of budget planning for my program/service area. | 48 | 35.6% | 9 | 6.7% | 11 | 8.1% | 32 | 23.7% | 35 | 25.9% | 87 | 3.07 | 1.6683 |
| 7. I have ample time to develop my budget requests for submission. | 56 | 42.4% | 3 | 2.3% | 6 | 4.5% | 34 | 25.8% | 33 | 25.0% | 76 | 3.28 | 1.7283 |
| 8. The college budget is allocated by goals and priorities. | 65 | 48.9% | 3 | 2.3% | 9 | 6.8% | 31 | 23.3% | 25 | 18.8% | 68 | 3.15 | 1.6825 |
| 9. Allocated funds are available when needed. | 54 | 40.3% | 5 | 3.7% | 12 | 9.0% | 42 | 31.3% | 21 | 15.7% | 80 | 2.99 | 1.6006 |
| 10. Communication regarding departmental budgets is satisfactory. | 53 | 39.6% | 5 | 3.7% | 12 | 9.0% | 38 | 28.4% | 26 | 19.4% | 81 | 3.05 | 1.6354 |
| 11. The budgeting process is fair and equitable. | 65 | 48.5% | 4 | 3.0% | 9 | 6.7% | 35 | 26.1% | 21 | 15.7% | 69 | 3.06 | 1.6424 |
| 12. Overall, I am satisfied with the budget planning and allocation process. | 55 | 41.0% | 3 | 2.2% | 11 | 8.2% | 42 | 31.3% | 23 | 17.2% | 79 | 3.08 | 1.6276 |
| C. Business Services | |||||||||||||
| 13. Business Services staff provide service in a prompt, efficient and courteous manner. | 18 | 13.3% | 0 | 0.0% | 2 | 1.5% | 54 | 40.0% | 61 | 45.2% | 117 | 3.50 | 1.2953 |
| 14. Travel reimbursement is made in a timely fashion. | 41 | 30.4% | 2 | 1.5% | 2 | 1.5% | 45 | 33.3% | 45 | 33.3% | 94 | 3.41 | 1.6656 |
| 15. Payroll is computed accurately. | 10 | 7.4% | 0 | 0.0% | 2 | 1.5% | 56 | 41.5% | 67 | 49.6% | 125 | 3.52 | 1.0578 |
| 16. Payroll inacuracies are corrected in a timely manner. | 47 | 34.8% | 0 | 0.0% | 1 | 0.7% | 44 | 32.6% | 43 | 31.9% | 88 | 3.48 | 1.7156 |
| 17. Communication with Business Services is open. | 16 | 11.9% | 2 | 1.5% | 3 | 2.2% | 54 | 40.0% | 60 | 44.4% | 119 | 3.45 | 1.2661 |
| 18. Overall, I am satisfied with the services of Business Services. | 6 | 4.4% | 0 | 0.0% | 5 | 3.7% | 58 | 43.0% | 66 | 48.9% | 129 | 3.47 | 0.9114 |
| D. Campus Phone/Mail | |||||||||||||
| 19. The voice mail system is effective. | 18 | 13.3% | 8 | 5.9% | 18 | 13.3% | 61 | 45.2% | 30 | 22.2% | 117 | 2.97 | 1.2728 |
| 20. Paper mail and packages are distributed in a timely manner. | 9 | 6.7% | 0 | 0.0% | 2 | 1.5% | 54 | 40.3% | 69 | 51.5% | 125 | 3.54 | 1.0262 |
| 21. Fax equipment is accessible. | 19 | 14.2% | 4 | 3.0% | 12 | 9.0% | 65 | 48.5% | 34 | 25.4% | 115 | 3.12 | 1.2838 |
| 22. Incoming faxes are distributed in a timely manner. | 31 | 23.1% | 1 | 0.7% | 4 | 3.0% | 54 | 40.3% | 44 | 32.8% | 103 | 3.37 | 1.5228 |
| 23. Overall, I am satisfied with phone and mail communications. | 8 | 6.1% | 1 | 0.8% | 12 | 9.1% | 72 | 54.5% | 39 | 29.5% | 124 | 3.20 | 0.9846 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| E. Food Services | |||||||||||||
| 24. Bogart's Express staff provide food in a prompt, efficient and courteous manner. | 61 | 49.6% | 10 | 8.1% | 5 | 4.1% | 22 | 17.9% | 8 | 6.5% | 45 | 2.62 | 2.6579 |
| 25. I am satisfied with the quality of food in Bogart's Express. | 62 | 50.4% | 9 | 7.3% | 4 | 3.3% | 21 | 17.1% | 10 | 8.1% | 44 | 2.73 | 2.7614 |
| 26. I am satisfied with the quality of vending products at the college. | 47 | 38.2% | 12 | 9.8% | 25 | 20.3% | 30 | 24.4% | 9 | 7.3% | 76 | 2.47 | 1.3986 |
| 27. I am satisfied with the availability of vending products at the college. | 45 | 36.9% | 15 | 12.3% | 14 | 11.5% | 36 | 29.5% | 12 | 9.8% | 77 | 2.58 | 1.4726 |
| F. Human Resources/Facility Development | |||||||||||||
| 28. College policies and procedures are fair and equitable. | 5 | 3.7% | 2 | 1.5% | 5 | 6.0% | 72 | 53.7% | 50 | 37.3% | 129 | 3.32 | 0.8798 |
| 29. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. | 5 | 3.7% | 0 | 0.0% | 3 | 2.2% | 69 | 51.5% | 57 | 42.5% | 129 | 3.42 | 0.8391 |
| 30. Personnel matters are handled in an efficient manner. | 12 | 9.0% | 3 | 2.2% | 3 | 2.2% | 66 | 49.3% | 50 | 37.3% | 122 | 3.34 | 1.1399 |
| 31. Personnel matters are handled in a confidential manner. | 17 | 12.7% | 4 | 3.0% | 6 | 4.5% | 57 | 42.5% | 50 | 37.3% | 117 | 3.31 | 1.2958 |
| 32. Annual leave and sick leave records are maintained accurately. | 21 | 15.7% | 1 | 0.7% | 8 | 6.0% | 55 | 41.0% | 49 | 36.6% | 113 | 3.35 | 1.3592 |
| 33. I have a clear understanding of all the benefits available to me as an SCC employee. | 5 | 3.7% | 2 | 1.5% | 6 | 4.5% | 75 | 56.0% | 46 | 34.3% | 129 | 3.28 | 0.8745 |
| 34. The salary plan is fair and equitable. | 15 | 11.2% | 5 | 3.7% | 19 | 14.2% | 59 | 44.0% | 36 | 26.9% | 119 | 3.06 | 1.2239 |
| 35. Hiring practices at SCC ensure fairness and objectivity. | 17 | 12.8% | 5 | 3.8% | 8 | 6.0% | 61 | 45.9% | 42 | 31.6% | 116 | 3.21 | 1.2837 |
| 36. Professional development opportunities are adequate. | 6 | 4.5% | 3 | 2.2% | 16 | 11.9% | 67 | 50.0% | 42 | 31.3% | 128 | 3.16 | 0.9655 |
| 37. Overall, I am satisfied with Human Resources (Personnel) services. | 2 | 1.5% | 1 | 0.8% | 4 | 3.0% | 71 | 53.8% | 54 | 40.9% | 130 | 3.37 | 0.7132 |
| G. Maintenance | |||||||||||||
| 38. Custodial staff are prompt, efficient and courteous. | 8 | 6.0% | 1 | 0.7% | 0 | 0.0% | 53 | 39.6% | 72 | 53.7% | 126 | 3.56 | 0.9970 |
| 39. Classrooms are clean. | 16 | 11.9% | 1 | 0.7% | 9 | 6.7% | 60 | 44.8% | 48 | 35.8% | 118 | 3.31 | 1.2388 |
| 40. Offices are clean. | 10 | 7.5% | 1 | 0.7% | 12 | 9.0% | 60 | 44.8% | 51 | 38.1% | 124 | 3.30 | 1.0852 |
| 41. Building hallways and floors are clean. | 6 | 4.5% | 1 | 0.7% | 6 | 4.5% | 66 | 49.3% | 55 | 41.0% | 128 | 3.37 | 0.9206 |
| 42. Lobby and lounge areas are clean. | 7 | 5.2% | 1 | 0.7% | 5 | 3.7% | 64 | 47.8% | 57 | 42.5% | 127 | 3.39 | 0.9606 |
| 43. Restrooms are clean. | 6 | 4.5% | 5 | 3.7% | 5 | 3.7% | 68 | 50.7% | 50 | 37.3% | 128 | 3.27 | 0.9766 |
| 44. Restrooms are regularly stocked with supplies. | 7 | 5.3% | 0 | 0.0% | 9 | 6.8% | 62 | 46.6% | 55 | 41.4% | 126 | 3.37 | 0.9626 |
| 45. I am aware of the procedure for placing maintenance work orders. | 15 | 11.2% | 1 | 0.7% | 2 | 1.5% | 60 | 44.8% | 56 | 41.8% | 119 | 3.44 | 1.2159 |
| 46. Maintenance work orders are resolved in a satisfactory and timely manner. | 14 | 10.5% | 4 | 3.0% | 3 | 2.3% | 57 | 42.9% | 55 | 41.4% | 119 | 3.37 | 1.2308 |
| 47. Campus grounds are kept free of litter and debris. | 4 | 3.0% | 1 | 0.7% | 1 | 0.7% | 59 | 44.0% | 69 | 51.5% | 130 | 3.51 | 0.8145 |
| 48. Landscaping is well maintained. | 4 | 3.0% | 0 | 0.0% | 2 | 1.5% | 51 | 38.1% | 77 | 57.5% | 130 | 3.58 | 0.8012 |
| 49. Overall, I am satisfied that campus buildings and grounds are well maintained. | 5 | 3.7% | 1 | 0.7% | 2 | 1.5% | 61 | 45.5% | 65 | 48.5% | 129 | 3.47 | 0.8680 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| H. Purchasing | # | % | # | % | # | % | # | % | # | % | |||
| 50. Purchase requisition guidelines are clearly communicated. | 35 | 25.9% | 3 | 2.2% | 6 | 4.4% | 56 | 41.5% | 35 | 25.9% | 100 | 3.23 | 1.5410 |
| 51. Requests for purchasing asistance and information are responded to promptly. | 34 | 25.2% | 2 | 1.5% | 4 | 3.0% | 53 | 39.3% | 42 | 31.1% | 101 | 3.34 | 1.5592 |
| 52. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed. | 36 | 26.7% | 0 | 0.0% | 5 | 3.7% | 51 | 37.8% | 43 | 31.9% | 99 | 3.38 | 1.5828 |
| 53. Overall, I am satisfied with Purchasing. | 35 | 25.9% | 2 | 1.5% | 3 | 2.2% | 50 | 37.0% | 45 | 33.3% | 100 | 3.38 | 1.5876 |
| I. Safety/Security | |||||||||||||
| 54. I am aware of safe working practices and the SCC Safety Plan. | 8 | 6.0% | 3 | 2.2% | 6 | 4.5% | 78 | 58.2% | 39 | 29.1% | 126 | 3.21 | 0.9846 |
| 55. Protective/safety equipment is provided for appropriate situations. | 35 | 25.9% | 2 | 1.5% | 2 | 1.5% | 66 | 48.9% | 30 | 22.2% | 100 | 3.24 | 1.5121 |
| 56. Exterior lighting is adequate. | 14 | 10.4% | 2 | 1.5% | 8 | 5.9% | 85 | 63.0% | 26 | 19.3% | 121 | 3.12 | 1.1002 |
| 57. I am aware of evacuation procedures in case of fire or other similar emergency. | 11 | 8.1% | 2 | 1.5% | 5 | 3.7% | 73 | 54.1% | 44 | 32.6% | 124 | 3.28 | 1.0789 |
| 58. I am aware of procedures for handling a medical emergency. | 15 | 11.1% | 2 | 1.5% | 11 | 8.1% | 73 | 54.1% | 34 | 25.2% | 120 | 3.16 | 1.1686 |
| 59. I am aware of procedures for a critical incident. | 14 | 10.4% | 3 | 2.2% | 7 | 5.2% | 78 | 57.8% | 33 | 24.4% | 121 | 3.17 | 1.1409 |
| 60. Campus Resource Officers respond in a prompt, efficient and courteous manner. | 38 | 28.1% | 2 | 1.5% | 1 | 0.7% | 50 | 37.0% | 44 | 32.6% | 97 | 3.40 | 1.6238 |
| 61. Campus Security services are adequate. | 29 | 21.5% | 4 | 3.0% | 6 | 4.4% | 56 | 41.5% | 40 | 29.6% | 106 | 3.25 | 1.4848 |
| 62. Overall, I am satisfied that SCC provides a safe, secure environment. | 13 | 9.6% | 2 | 1.5% | 3 | 2.2% | 75 | 55.6% | 42 | 31.1% | 122 | 3.29 | 1.1260 |
| II. EXTENSION EDUCATION & SERVICES | |||||||||||||
| 63. Continuing Education provides quality instruction. | 68 | 51.1% | 0 | 0.0% | 1 | 0.8% | 36 | 27.1% | 28 | 21.1% | 65 | 3.42 | 1.7526 |
| 64. I have adequate access to the facilities at the off-campus centers. | 67 | 50.4% | 0 | 0.0% | 4 | 3.0% | 38 | 28.6% | 24 | 18.0% | 66 | 3.30 | 1.7071 |
| 65. The facilities and locations are appropriate for instructional services. | 66 | 49.6% | 1 | 0.8% | 3 | 2.3% | 41 | 30.8% | 22 | 16.5% | 67 | 3.25 | 1.6893 |
| 66. Adequate clerical assistance is available at campuses/centers other than the Jackson campus. | 68 | 51.1% | 2 | 1.5% | 3 | 2.3% | 37 | 27.8% | 23 | 17.3% | 65 | 3.25 | 1.6973 |
| 67. Parking is convenient at off-campus centers. | 60 | 45.1% | 2 | 1.5% | 3 | 2.3% | 43 | 32.3% | 25 | 18.8% | 73 | 3.25 | 1.6937 |
| 68. Instructional material, supplies & equipment are available & easily accessed. | 71 | 53.8% | 3 | 2.3% | 1 | 0.8% | 39 | 29.5% | 18 | 13.6% | 61 | 3.18 | 1.6598 |
| 69. All buildings at off-campus centers are accessible to persons with disabilities. | 72 | 54.1% | 1 | 0.8% | 4 | 3.0% | 35 | 26.3% | 21 | 15.8% | 61 | 3.25 | 1.6815 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS | |||||||||||||
| 70. The e-mail system is effective and enables better communication. | 5 | 3.7% | 5 | 3.7% | 5 | 3.7% | 70 | 51.9% | 50 | 37.0% | 130 | 3.27 | 0.9346 |
| 71. The speed of accessing external networks such as the Internet is adequate. | 6 | 4.4% | 1 | 0.7% | 7 | 5.2% | 80 | 59.3% | 41 | 30.4% | 129 | 3.25 | 0.8833 |
| 72. The college's internal data network is sufficiently reliable. | 13 | 9.6% | 1 | 0.7% | 9 | 6.7% | 73 | 54.1% | 39 | 28.9% | 122 | 3.23 | 1.1200 |
| 73. I am aware of procedures for requesting technological support/reporting problems. | 11 | 8.1% | 1 | 0.7% | 1 | 0.7% | 66 | 48.9% | 56 | 41.5% | 124 | 3.43 | 1.0826 |
| 74. I feel adequately trained to use the college information system (Colleague). | 19 | 14.2% | 4 | 3.0% | 9 | 6.7% | 65 | 48.5% | 37 | 27.6% | 115 | 3.17 | 1.2942 |
| 75. The college webpage is a convenient resource for accessing current and accurate college information. | 5 | 3.7% | 0 | 0.0% | 2 | 1.5% | 78 | 57.8% | 50 | 37.0% | 130 | 3.37 | 0.8147 |
| 76. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. | 7 | 5.2% | 4 | 3.0% | 8 | 5.9% | 64 | 47.4% | 52 | 38.5% | 128 | 3.28 | 1.0124 |
| 77. Overall, I am satisfied with Information Technology resources. | 5 | 3.7% | 0 | 0.0% | 3 | 2.2% | 77 | 57.0% | 50 | 37.0% | 130 | 3.36 | 0.8214 |
| IV. INSTRUCTIONAL & STUDENT SERVICES | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| A. Instruction | # | % | # | % | # | % | # | % | # | % | |||
| 78. Curriculum programs are current and relevant. | 32 | 24.1% | 0 | 0.0% | 1 | 0.8% | 58 | 43.6% | 42 | 31.6% | 101 | 3.41 | 1.5282 |
| 79. Course offerings are current and relevant. | 30 | 22.6% | 0 | 0.0% | 2 | 1.5% | 59 | 44.4% | 42 | 31.6% | 103 | 3.39 | 1.4955 |
| 80. The college effectively meets the advising needs of its students. | 41 | 30.8% | 1 | 0.8% | 4 | 3.0% | 49 | 36.8% | 38 | 28.6% | 92 | 3.35 | 1.6347 |
| 81. The Arts and Sciences Division provides high quality instruction to students. | 41 | 30.8% | 0 | 0.0% | 1 | 0.8% | 47 | 35.3% | 44 | 33.1% | 92 | 3.47 | 1.6649 |
| 82. The Career Programs Division provides high quality instruction to students. | 41 | 30.8% | 1 | 0.8% | 0 | 0.0% | 39 | 29.3% | 52 | 39.1% | 92 | 3.54 | 1.7077 |
| 83. The Health Services Division provides high quality instruction to students. | 45 | 33.8% | 1 | 0.8% | 0 | 0.0% | 38 | 28.6% | 49 | 36.8% | 88 | 3.53 | 1.7403 |
| 84. Developmental Education provides high quality instruction to students. | 50 | 37.6% | 2 | 1.5% | 2 | 1.5% | 36 | 27.1% | 43 | 32.3% | 83 | 3.45 | 1.7559 |
| 85. The college is effective in meeting the educational needs of students who take evening and weekend classes. | 55 | 41.7% | 3 | 2.3% | 1 | 0.8% | 40 | 30.3% | 33 | 25.0% | 77 | 3.34 | 1.8070 |
| 86. The college provides adequate support services (such as financial aid, registration and other support services) to evening and weekend students. | 59 | 44.4% | 2 | 1.5% | 7 | 5.3% | 32 | 24.1% | 33 | 24.8% | 74 | 3.30 | 1.7372 |
| 87. The Macon Campus meets the educational and support service needs of its students. | 67 | 50.8% | 2 | 1.5% | 2 | 1.5% | 33 | 25.0% | 28 | 21.2% | 65 | 3.34 | 1.7436 |
| B. College Access | |||||||||||||
| 88. The Concurrent Enrollment program is effective in preparing high school students to transition to, and participate in, the college experience. | 64 | 47.8% | 2 | 1.5% | 6 | 4.5% | 41 | 30.6% | 21 | 15.7% | 70 | 3.16 | 1.6600 |
| 89. The Early College program is effective in preparing high school students to transition to, and participate in, the college experience. | 68 | 50.7% | 2 | 1.5% | 13 | 9.7% | 34 | 25.4% | 17 | 12.7% | 66 | 3.00 | 1.5975 |
| 90. The Gear-Up program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience. | 76 | 57.1% | 1 | 0.8% | 5 | 3.8% | 32 | 24.1% | 19 | 14.3% | 57 | 3.21 | 1.6542 |
| 91. The New Century Scholars program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience. | 73 | 54.9% | 0 | 0.0% | 4 | 3.0% | 37 | 27.8% | 19 | 14.3% | 60 | 3.25 | 1.6676 |
| 92. The Upward Bound program is effective in preparing high school students to transition to, and participate in, the college experience. | 78 | 58.6% | 0 | 0.0% | 4 | 3.0% | 31 | 23.3% | 20 | 15.0% | 55 | 3.29 | 1.6712 |
| C. Library | |||||||||||||
| 93. Library facilities are adequate. | 14 | 10.4% | 0 | 0.0% | 2 | 1.5% | 70 | 51.9% | 49 | 36.3% | 121 | 3.39 | 1.1487 |
| 94. Library resources are adequate. | 15 | 11.1% | 0 | 0.0% | 5 | 3.7% | 72 | 53.3% | 43 | 31.9% | 120 | 3.32 | 1.1675 |
| 95. Library staff respond to requests promptly. | 16 | 11.9% | 0 | 0.0% | 1 | 0.7% | 54 | 40.0% | 64 | 47.4% | 119 | 3.53 | 1.2439 |
| 96. Library staff are helpful and knowledgeable. | 14 | 10.4% | 0 | 0.0% | 1 | 0.7% | 51 | 37.8% | 69 | 51.1% | 121 | 3.56 | 1.1939 |
| D. Learning Assistance Center (LAC) | |||||||||||||
| 97. The LAC provides a useful service to the college. | 30 | 22.2% | 1 | 0.7% | 0 | 0.0% | 41 | 30.4% | 63 | 46.7% | 105 | 3.58 | 1.5711 |
| 98. LAC staff are helpful and knowledgeable. | 28 | 20.7% | 1 | 0.7% | 1 | 0.7% | 44 | 32.6% | 61 | 45.2% | 107 | 3.54 | 1.5283 |
| IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| E. Distance Learning | # | % | # | % | # | % | # | % | # | % | |||
| 99. Distance Learning facilities are adequate. | 43 | 31.9% | 1 | 0.7% | 7 | 5.2% | 51 | 37.8% | 33 | 24.4% | 92 | 3.26 | 1.6146 |
| 100. Distance Learning resources are adequate. | 42 | 31.1% | 1 | 0.7% | 5 | 3.7% | 56 | 41.5% | 31 | 23.0% | 93 | 3.26 | 1.5951 |
| 101. Distance Learning staff respond to requests promptly. | 42 | 31.1% | 1 | 0.7% | 2 | 1.5% | 44 | 32.6% | 46 | 34.1% | 93 | 3.45 | 1.6790 |
| 102. Distance Learning staff are helpful and knowledgeable. | 41 | 30.4% | 1 | 0.7% | 1 | 0.7% | 45 | 33.3% | 47 | 34.8% | 94 | 3.47 | 1.6724 |
| 103. The Distance Learning program is effective in meeting the educational needs of students who take distance learning courses. | 43 | 31.9% | 1 | 0.7% | 4 | 3.0% | 52 | 38.5% | 35 | 25.9% | 92 | 3.32 | 1.6298 |
| F. Admissions | |||||||||||||
| 104. Admissions staff respond to requests promptly and effectively. | 39 | 28.9% | 2 | 1.5% | 10 | 7.4% | 51 | 37.8% | 33 | 24.4% | 96 | 3.20 | 1.5713 |
| 105. Admissions staff provide students accurate information concerning admissions requirements. | 42 | 31.1% | 0 | 0.0% | 7 | 5.2% | 53 | 39.3% | 33 | 24.4% | 93 | 3.28 | 1.6021 |
| 106. I have adequate opportunities to assist in recruiting for my program. | 60 | 44.4% | 1 | 0.7% | 4 | 3.0% | 41 | 30.4% | 29 | 21.5% | 75 | 3.31 | 1.7156 |
| 107. Overall, I am satisfied with the Admissions process. | 41 | 30.4% | 0 | 0.0% | 5 | 3.7% | 55 | 40.7% | 34 | 25.2% | 94 | 3.31 | 1.5989 |
| G. Career Center | |||||||||||||
| 108. The Career Center collaborates with instructors and promptly responds to requests from students and faculty/staff. | 58 | 43.3% | 2 | 1.5% | 2 | 1.5% | 41 | 30.6% | 31 | 23.1% | 76 | 3.33 | 1.7284 |
| 109. The Career Center provides a wide array of career-related resources, seminars, workshops and one-to-one assessment and counseling. | 56 | 41.8% | 1 | 0.7% | 4 | 3.0% | 42 | 31.3% | 31 | 23.1% | 78 | 3.32 | 1.7133 |
| 110. The Career Center provides a valuable service to my program and students. | 60 | 44.8% | 2 | 1.5% | 3 | 2.2% | 35 | 26.1% | 34 | 25.4% | 74 | 3.36 | 1.7564 |
| H. Financial Aid | |||||||||||||
| 111. The Financial Aid Office responds promptly to requests for information. | 59 | 43.7% | 3 | 2.2% | 5 | 3.7% | 42 | 31.1% | 26 | 19.3% | 76 | 3.20 | 1.6831 |
| 112. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. | 66 | 48.9% | 4 | 3.0% | 7 | 5.2% | 34 | 25.2% | 24 | 17.8% | 69 | 3.13 | 1.6760 |
| 113. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. | 73 | 54.1% | 4 | 3.0% | 7 | 5.2% | 30 | 22.2% | 21 | 15.6% | 62 | 3.10 | 1.6503 |
| 114. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. | 59 | 43.7% | 7 | 5.2% | 6 | 4.4% | 36 | 26.7% | 27 | 20.0% | 76 | 3.09 | 1.6794 |
| I. Placement Testing | |||||||||||||
| 115. Placement tests are readily available to entering students. | 57 | 42.2% | 0 | 0.0% | 0 | 0.0% | 43 | 31.9% | 35 | 25.9% | 78 | 3.45 | 1.7513 |
| 116. Placement test scores are readily available and easily interpreted when needed to advise students. | 65 | 48.1% | 0 | 0.0% | 2 | 1.5% | 38 | 28.1% | 30 | 22.2% | 70 | 3.40 | 1.7501 |
| 117. Overall, I am satisfied with the placement testing process. | 60 | 44.4% | 0 | 0.0% | 0 | 0.0% | 42 | 31.1% | 33 | 24.4% | 75 | 3.44 | 1.7554 |
| IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| J. Registrar | # | % | # | % | # | % | # | % | # | % | |||
| 118. The Registrar's Office provides accurate information. | 32 | 23.7% | 1 | 0.7% | 1 | 0.7% | 60 | 44.4% | 41 | 30.4% | 103 | 3.37 | 1.5187 |
| 119. The Registrar's Office provides timely information. | 31 | 23.0% | 1 | 0.7% | 3 | 2.2% | 57 | 42.2% | 43 | 31.9% | 104 | 3.37 | 1.5126 |
| 120. The Registrar's Office responds to requests in an effective, prompt manner. | 32 | 23.7% | 1 | 0.7% | 4 | 3.0% | 57 | 42.2% | 41 | 30.4% | 103 | 3.34 | 1.5196 |
| 121. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. | 46 | 34.1% | 1 | 0.7% | 2 | 1.5% | 51 | 37.8% | 35 | 25.9% | 89 | 3.35 | 1.6621 |
| 122. Overall, I am satisfied with the services of the Registrar's Office. | 31 | 23.0% | 1 | 0.7% | 1 | 0.7% | 63 | 46.7% | 39 | 28.9% | 104 | 3.35 | 1.4936 |
| K. Student Support Services | |||||||||||||
| 123. Student Support Services provides helpful services & assistance to students. | 30 | 22.2% | 0 | 0.0% | 4 | 3.0% | 48 | 35.6% | 53 | 39.3% | 105 | 3.47 | 1.5321 |
| 124. Overall, I am satisfied with the efforts of Student Support Services. | 31 | 23.0% | 0 | 0.0% | 3 | 2.2% | 47 | 34.8% | 54 | 40.0% | 104 | 3.49 | 1.5524 |
| V. INSTITUTIONAL ADVANCEMENT | |||||||||||||
| A. Public Information | |||||||||||||
| 125. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. | 18 | 13.3% | 0 | 0.0% | 3 | 2.2% | 61 | 45.2% | 53 | 39.3% | 117 | 3.43 | 1.2751 |
| 126. Public Information Office publications are accurate and error-free. | 22 | 16.3% | 0 | 0.0% | 1 | 0.7% | 66 | 48.9% | 46 | 34.1% | 113 | 3.40 | 1.3431 |
| 127. Public Information publications are attractive and reader-friendly. | 19 | 14.1% | 0 | 0.0% | 0 | 0.0% | 63 | 46.7% | 53 | 39.3% | 116 | 3.46 | 1.2926 |
| 128. The Public Information Office staff is responsive to requests for assistance from faculty and staff. | 25 | 18.5% | 0 | 0.0% | 1 | 0.7% | 52 | 38.5% | 57 | 42.2% | 110 | 3.51 | 1.4464 |
| VI. SENIOR ADMINISTRATION | |||||||||||||
| A. Resource Development | |||||||||||||
| 129. I understand the Funding Assistance Request process utilized by the SCC Foundation and the Office for Grant Activities. | 51 | 38.1% | 4 | 3.0% | 7 | 5.2% | 49 | 36.6% | 23 | 17.2% | 83 | 3.10 | 1.6178 |
| 130. I am aware of the Fund for the Improvement of Teaching & Learning Mini-grant program supported by the SCC Foundation and the Office for Grant Activities. | 49 | 36.8% | 2 | 1.5% | 6 | 4.5% | 50 | 37.6% | 26 | 19.5% | 84 | 3.19 | 1.6329 |
| B. SCC Foundation | |||||||||||||
| 131. I am familiar with the purpose and activities of the SCC Foundation. | 36 | 27.1% | 4 | 3.0% | 6 | 4.5% | 58 | 43.6% | 29 | 21.8% | 97 | 3.15 | 1.5324 |
| 132. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. | 46 | 34.6% | 3 | 2.3% | 6 | 4.5% | 50 | 37.6% | 28 | 21.1% | 87 | 3.18 | 1.6239 |
| 133. The Foundation Office is effective in raising funds to supplement student & college resources. | 57 | 42.9% | 3 | 2.3% | 4 | 3.0% | 43 | 32.3% | 26 | 19.5% | 76 | 3.21 | 1.6841 |
| C, Office for Grant Activities | |||||||||||||
| 134. I am familiar with the purpose, activities and services of the Office for Grant Activities. | 42 | 30.2% | 8 | 5.8% | 3 | 2.2% | 61 | 43.9% | 25 | 18.0% | 97 | 3.06 | 1.5697 |
| 135. The Office for Grant Activities is effective in securing funds to supplement college resources. | 55 | 41.0% | 5 | 3.7% | 7 | 5.2% | 47 | 35.1% | 20 | 14.9% | 79 | 3.04 | 1.6133 |
| VI. SENIOR ADMINISTRATION (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| D. Senior Leadership | # | % | # | % | # | % | # | % | # | % | |||
| 136. I feel my input on important issues at the college is valued by senior administration. | 24 | 17.9% | 5 | 3.7% | 12 | 9.0% | 52 | 38.8% | 41 | 30.6% | 110 | 3.17 | 1.4196 |
| 137. I am satisfied with the level of communication between faculty/staff and senior administration. | 24 | 18.0% | 2 | 1.5% | 11 | 8.3% | 54 | 40.6% | 42 | 31.6% | 109 | 3.25 | 1.4082 |
| 138. Senior leadership treat faculty/staff as valued members of the college team. | 21 | 15.8% | 3 | 2.3% | 6 | 4.5% | 57 | 42.9% | 46 | 34.6% | 112 | 3.30 | 1.3670 |
| 139. I agree with the current direction of the college. | 22 | 16.5% | 2 | 1.5% | 5 | 3.8% | 57 | 42.9% | 47 | 35.3% | 111 | 3.34 | 1.3820 |
| E. Planning & Research | |||||||||||||
| 140. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. | 43 | 32.1% | 0 | 0.0% | 0 | 0.0% | 40 | 29.9% | 51 | 38.1% | 91 | 3.56 | 1.7181 |
| 141. The Research & Planning Office provides an effective level of support to program review efforts. | 52 | 38.8% | 0 | 0.0% | 1 | 0.7% | 34 | 25.4% | 47 | 35.1% | 82 | 3.56 | 1.7891 |
| 142. The Research & Planning Office provides an effective level of support to departmental planning efforts. | 54 | 40.3% | 0 | 0.0% | 0 | 0.0% | 33 | 24.6% | 47 | 35.1% | 80 | 3.59 | 1.8071 |
| 143. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. | 56 | 41.8% | 0 | 0.0% | 0 | 0.0% | 31 | 23.1% | 47 | 35.1% | 78 | 3.60 | 1.8225 |
| 144. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. | 42 | 31.3% | 0 | 0.0% | 0 | 0.0% | 40 | 29.9% | 52 | 38.8% | 92 | 3.57 | 1.7105 |