SACS - Compliance Audit Reports - Southwestern Community College


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Last updated 2/16/06  
Person responsible for report: Dianne Lindgren
3.8.1 The institution provides facilities, services, and learning/information resources that are appropriate to support its teaching, research, and service mission.
 
checked boxCompliance
empty boxPartial Compliance
empty boxNon-Compliance
Narrative: Southwestern Community College does provide facilities, services, and learning/information resources that are appropriate to support its teaching, research, and service mission. For the purposes of this report, “facilities” denotes the Library building and the equipment housed there; “services” denotes the activities of Library staff or the access provided by the Library; and “learning/information resources” primarily denotes the resources owned or provided by the Library, but these resources also include those provided through the Learning Assistance Center and distance learning support.

According to the mission statement of the Library, “The purpose of the Library is to provide a multimedia center designed to support and implement the total instructional program of the college. The Library’s chief aim is to contribute to the realization of the institution’s objectives by acquiring, organizing, and circulating the books, periodicals, audiovisuals, online resources, and materials needed to support the instructional programs of the college; to provide a variety of learning and study options; to provide instruction in the use of resources; and to promote the cultural development of library users.”

The 2005 Student Climate Survey shows a 3.21 overall satisfaction rating for Library services, where 4 points indicates “Strongly Agree” (1). The 2005 Faculty and Staff Survey rated library facilities at 3.36, Library resources at 3.26, and Library staff services at 3.52, respectively (2). Additional evidence of appropriateness includes a comparison of data gathered by the National Center for Education Statistics (NCES) as part of the 2000 and 2002 Academic Library Survey (ALS), in which the college shows similar data among a group of five peer institutions (3).


Facilities

The SCC Library is open 66 hours per week. It is a pleasant, single-story 11,000-square-foot facility that includes shelving capacity for 40,000 volumes and seating space for 120 people. The building houses not only the book collection, periodicals, audiovisuals, and 24 computer workstations with a laser printer, but also tables for individual or group work, as well as a multipurpose conference room and other College offices. A coin-operated photocopier, two scanners, and equipment to support the media collection are available. Library computers and related equipment are updated or replaced systematically. Staff offices and work spaces are arranged for efficiency. Recent renovations to the building include additional parking space, improved signage, lighting, and automatic doors. The facility is available to community residents as well as the staff, faculty, and students at SCC (4). The library had 11,195 visits by patrons during the Fall 2005 Semester.

Services

At least one Library professional is available to assist users at all times. Librarians regularly communicate with faculty and college staff to share information, solicit requests, and reply promptly to concerns. Regular library services include individual and group orientation tours, reference assistance, bibliographic instruction classes, Interlibrary Loan services, and a research-oriented website. The Library homepage also includes librarians’ e-mail addresses and office phone extensions for the convenience of off-campus users and distance learners (4).

Librarians participate in teaching and working closely with faculty in planning student orientation to the Library. Bibliographic Instruction classes as requested by faculty can be scheduled either in the Library conference room or in any classroom or lab with a computer projector. Research assistance for the individual student or faculty member is always available. Other services for faculty include reserves, exhibit spaces, and specially prepared bibliographies upon request (5).

Interlibrary Loan (ILL) is a service that allows users to borrow materials from another library’s collection. Any registered SCC Library users with no overdue checkouts on their account can request books or articles by Interlibrary Loan. Requests for books can be made from community college libraries all across the state as well as lending libraries out-of-state. Renewals are possible as the lender permits. Usually there is no charge for an ILL request. However, if books are lost or damaged, the user is billed for the replacement cost (6).

Learning/Information Resources

The Library currently has a collection of approximately 30,000 volumes that relates directly to academic offerings. The reference collection contains specialized resources including many legal references. A varied collection of fiction and books of general interest is also provided. Easy access to materials is provided with an open-shelf concept, as well as through the use of an online catalog and circulation system. The online catalog, WebCat, can be accessed from the Library’s home page, and it indexes the holdings of an online consortium of community college libraries across North Carolina (CCLINC). Faculty, staff and students may borrow materials from those libraries and receive them in approximately one week. Other Interlibrary Loan services are also available with staff assistance.

The Library subscribes to about 200 magazines and newspapers. Included in the Library collection are bound volumes of magazines and microfilm of 170 periodical titles. Many types of audiovisual materials are available. The audiovisual media collection includes audiotapes, slides, transparencies, videotapes, DVDs and CD-ROMs. These materials may be used in the Library conference room, in a classroom, or checked out by instructors.

Internet access as well as access to the Microsoft Office suite are available on the 24 lab computers in the Library. Electronic research sources are available through NC LIVE, a collection of over 100 databases indexing magazine articles, national and local newspapers, professional and business journals, research articles, publications and reference sources. It is accessible through the Library’s website on campus and also by password for off-campus registered library users. NC LIVE offers indexing for more than 20,000 journals and reference materials, plus full-text articles from over 10,000 periodical titles.

Learning Assistance Center

The Learning Assistance Center (LAC) is a support service for Southwestern Community College students and faculty. The mission of the Learning Assistance Center is to foster the development of the critical skills in all academic studies and to help create attitudes that will promote lifelong success (7).

Centrally located in Oaks Hall (8), this professionally staffed facility comprises 80 learning spaces, including two 24-station computer classrooms, a 16-station computer lab, six enclosed carrels (four with computers) for individual study and tutoring, a resource area, and a commons area. Printers are also available for student use.

The LAC offers:
·
Over 50 hours per week of individualized instruction from professional learning consultants
·
Over 20 hours per week of individualized instruction from specialized instructors; academic workshops
·
A modern facility for the nationally certified peer tutoring program provided by Student Support Services
·
Academic skills/review extension software for English, reading, math, information literacy, and sciences
·
More than 300 text and video resources for academic skills review and extension
·
An exam-proctoring service for SCC faculty and students


As illustrated in the table below, student usage of LAC services continues to increase:

Month
LAC Student Sign-ins
Fall 2004
LAC Student Sign-ins
Fall 2005

August (17-31)
518
478
September
785
1,186
October
703
977
November
676
925
December
332
539
Semester Total
3,014
4,105

LAC tours are provided upon request, and the LAC is a component of new student orientation tours. The LAC coordinator and learning consultants also present workshops on a variety of topics, such as improving study skills, dealing with text anxiety, using calculators, documenting research paper using APA or MLA style, and finding and evaluating Internet sources.

Distance Learning

The College’s Instructional Services division employs two staff members (9) who support faculty and student usage of distance learning technology. Students in distance learning courses have access to online and face-to-face training in the use of relevant technology. The distance learning specialist conducts orientation sessions in computer labs each semester for students taking online courses. Students may also access online tutorials for getting started with online learning, basic computer skills, and using the Blackboard course technology.

The College’s Information Technology division staffs the Student Support and Help Desk (10) to support distance-learning students. Students can also take their new student orientation online at this site.

Support
Documentation:
 
 
  Source Location / Special Instructions
1. 2005 Student Climate Survey, question # 18 http://www.southwesterncc.edu/research-planning/
scc-info/stats-reports/Student%20Climate%20
Survey%20Results/Student-Climate-Svy-2005-
summary.pdf
2. 2005 Faculty/Staff Survey, section IV-B http://www.southwesterncc.edu/research-planning/
scc-info/stats-reports/2005-EmployeeSvy.htm
3. Libraries Comparison Report http://www.southwesterncc.edu/sacs/reports/
3.8.1-3.pdf
4. Library Homepage http://www.southwesterncc.edu/library/about.htm
5. Library Services to Faculty http://www.southwesterncc.edu/library/faculty_fyi.htm
6.  Library Handbook: Interlibrary Loan http://www.southwesterncc.edu/library/handbook.htm#loansvcs
7.  Learning Assistance Center http://www.southwesterncc.edu/learnasstctr/index.htm
8.  SCC Campus Map http://www.southwesterncc.edu/camptour/index.htm
9.  Distance Learning support staff http://www.southwesterncc.edu/distlearn/contact01.htm
10.  Computer support http://support.southwesterncc.edu/

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