In support of the College’s mission, Student/Enrollment Services and Student Support Services provide non-instructional services that contribute to the development of students' personal and marketable skills as well as basic learning skills. The services that are provided also enable students to transfer successfully to other colleges. These student services include:

The vice president for Instruction and Student Services provides leadership to this division of the College. He has over 20 years of experience in community college instruction and academic administration. The Student\Enrollment Services Department is lead by a dean reporting to the vice president for Instruction and Student Services. The dean of Student Services has over 29 years of experience in higher education administration and student development administration. The Student Support Services Department, a Title IV Federal Education Grant funded program, is lead by a director reporting to the vice president for Instruction and Student Services. The director of Student Support Services has over 20 years of experience in community college education and related experience. Both departments are staffed with qualified personnel who have the appropriate training and credentials for the positions they fill (1).

The staff stays abreast of developments in their respective areas in order to maintain compliance with federal, state, and local regulations, and to foster awareness of the best practices for effectively serving students. Last year, staff attended conferences, meetings and workshops sponsored by the following:

Additionally, staff attended workshops on adult learners and counseling for student retention and other national, regional, state, and local professional development activities.

Staff “job coaching” (performance appraisals) is conducted annually to ensure competence in job performance, encourage professional growth, and develop goals/objectives for the coming year. The form used (2) is linked directly to the job description for each position evaluated. During this process, a connection is made with the Planning Outcomes process and adjustments made to next year’s goals and duties.

Student Climate Surveys (SCS) are administered annually to determine the level of satisfaction with various student services, and results are used in the planning process to determine areas of improvement and areas needing improvement as compared to previous years’ survey results. Recent SCS results provide several indicators of student services’ continuous improvement and effectiveness (3):

Each area, department, and division develops a “Planning/Outcomes Document” annually that includes a mission and vision statement; a listing of the strengths, weakness, opportunities, and threats; previous year’s goals, end of year analysis, and the current year’s goals with success criteria and plans of actions described. Each year’s goals are built upon the previous year’s outcomes, Student Climate Survey results, plus the planning assumptions and priorities set by the College (4, 5 & 6).