SCC Faculty/Staff
Evaluation of College Services: Mean
Scores for 2004-07 |
|
2004 Mean |
2005 Mean |
2006 Mean |
2007 Mean |
I.
ADMINISTRATIVE SERVICES |
|
A.
Bookstore |
|
1. Bookstore staff provide
service in a prompt, efficient and courteous manner. |
3.38 |
3.28 |
3.38 |
3.32 |
2. Books and supplies are
available when needed. |
3.07 |
3.08 |
3.18 |
2.92 |
3. I am aware of when book
orders are due. |
3.31 |
3.45 |
3.23 |
3.26 |
4. I am
informed by the Bookstore when textbooks are not available from the publisher. |
3.02 |
3.06 |
3.13 |
3.10 |
5. Overall, I am satisfied
with the services of the Bookstore. |
3.24 |
3.18 |
3.37 |
3.20 |
|
|
B.
Budgeting Process |
|
6. I am involved in the
process of budget planning for my program/service area. |
2.80 |
2.81 |
3.05 |
3.04 |
7. I have ample time to
develop my budget requests for submission. |
3.17 |
2.89 |
3.09 |
3.09 |
8. The college budget is
allocated by goals and priorities. |
2.76 |
2.56 |
2.81 |
2.83 |
9. Allocated funds are
available when needed. |
2.90 |
2.76 |
2.95 |
2.88 |
10. Communication regarding
departmental budgets is satisfactory. |
2.68 |
2.68 |
2.82 |
2.82 |
11. The budgeting process is
fair and equitable. |
2.70 |
2.67 |
2.86 |
2.81 |
12. Overall, I am satisfied
with the budget planning and allocation process. |
2.75 |
2.64 |
2.92 |
2.78 |
|
C.
Business Services |
|
13.
Business Services staff provide service in a prompt, efficient and courteous
manner. |
3.24 |
3.17 |
3.36 |
3.28 |
14. Travel reimbursement is
made in a timely fashion. |
3.46 |
3.25 |
3.29 |
3.24 |
15. Payroll is computed
accurately. |
3.55 |
3.48 |
3.55 |
3.40 |
16. Payroll inacuracies are
corrected in a timely manner. |
3.54 |
3.47 |
3.48 |
3.31 |
17. Communication with
Business Services is open. |
3.25 |
3.17 |
3.36 |
3.26 |
18. Overall, I am satisfied
with the services of Business Services. |
3.31 |
3.24 |
3.38 |
3.29 |
|
D.
Campus Phone/Mail |
|
19. The telephone system
meets my needs. |
NA |
3.20 |
3.04 |
2.93 |
20. The voice mail system is
effective. |
3.03 |
3.16 |
3.03 |
2.91 |
21. Paper mail and packages
are distributed in a timely manner. |
3.39 |
3.53 |
3.50 |
3.49 |
22. Fax equipment is
accessible. |
2.75 |
3.11 |
3.16 |
3.15 |
23. Incoming faxes are
distributed in a timely manner. |
3.08 |
3.22 |
3.25 |
3.23 |
24.
Overall, I am satisfied with phone and mail communications. |
3.12 |
3.20 |
3.23 |
3.21 |
|
E.
Food Services |
|
25. Lil'
Harvey's (formerly Footnotes Café) staff provide food in a prompt, efficient
and courteous manner. |
NA |
NA |
NA |
2.24 |
26. I am satisfied with the quality of the
food in Lil' Harvey's. |
NA |
NA |
NA |
2.01 |
27.
Overall, I am satisfied with the availability of food service on the Jackson
campus. |
3.05 |
2.82 |
2.70 |
1.94 |
28. Vending services are
adequate. |
2.62 |
2.56 |
2.72 |
2.64 |
|
F.
Human Resources/Facility Development |
|
29. College policies and
procedures are fair and equitable. |
2.90 |
3.07 |
3.12 |
3.19 |
30. The
policies and procedures of the college are well-defined, and are easily
accessed by employees of the college. |
3.12 |
3.30 |
3.24 |
3.32 |
31. Personnel matters are
handled in an efficient manner. |
3.03 |
3.16 |
3.16 |
3.23 |
32. Personnel matters are
handled in a confidential manner. |
2.97 |
3.18 |
3.19 |
3.17 |
33. Annual leave and sick
leave records are maintained accurately. |
3.42 |
3.43 |
3.48 |
3.41 |
34. I
have a clear understanding of all the benefits available to me as an SCC
employee. |
3.19 |
3.26 |
3.20 |
3.33 |
35. The salary plan is fair
and equitable. |
2.58 |
2.79 |
2.70 |
2.85 |
36. Hiring practices at SCC
ensure fairness and objectivity. |
2.81 |
2.87 |
3.00 |
3.06 |
37. Professional development
opportunities are adequate. |
2.83 |
2.98 |
2.90 |
3.11 |
38. Overall, I am satisfied
with Human Resources (Personnel) services. |
3.01 |
3.12 |
3.19 |
3.17 |
|
2004 Mean |
2005 Mean |
2006 Mean |
2007 Mean |
G.
Maintenance |
|
39. Custodial staff are
prompt, efficient and courteous. |
3.37 |
3.45 |
3.52 |
3.50 |
40. Classrooms are clean. |
3.07 |
3.05 |
3.17 |
3.28 |
41. Offices are clean. |
2.97 |
3.10 |
3.13 |
3.19 |
42. Building hallways and
floors are clean. |
3.17 |
3.18 |
3.31 |
3.32 |
43. Lobby and lounge areas
are clean. |
3.15 |
3.26 |
3.32 |
3.32 |
44. Restrooms are clean. |
3.05 |
3.03 |
3.18 |
3.15 |
45. Restrooms are regularly
stocked with supplies. |
3.17 |
3.23 |
3.21 |
3.18 |
46. I am aware of the
procedure for placing maintenance work orders. |
3.18 |
3.35 |
3.32 |
3.41 |
47. Maintenance work orders
are resolved in a satisfactory and timely manner. |
3.19 |
3.26 |
3.31 |
3.34 |
48. Campus grounds are kept
free of litter and debris. |
3.38 |
3.45 |
3.46 |
3.54 |
49. Landscaping is well
maintained. |
3.42 |
3.45 |
3.49 |
3.58 |
50. Overall, I am satisfied
that campus buildings and grounds are well maintained. |
3.28 |
3.33 |
3.37 |
3.45 |
|
H.
Purchasing |
|
51. Purchase requisition
guidelines are clearly communicated. |
3.26 |
3.09 |
3.10 |
3.19 |
52. Requests for purchasing
asistance and information are responded to promptly. |
3.45 |
3.15 |
3.22 |
3.23 |
53.
Requisitions are processed accurately and in a timely manner such that I receive items as ordered. |
3.37 |
3.03 |
3.13 |
3.21 |
54. Overall, I am satisfied
with Purchasing. |
3.42 |
3.10 |
3.22 |
3.22 |
|
I.
Safety/Security |
|
55. I am aware of safe
working practices and the SCC Safety Plan. |
2.94 |
3.30 |
3.14 |
3.21 |
56. Protective/safety
equipment is provided for appropriate situations. |
3.13 |
3.22 |
3.25 |
3.30 |
57. Exterior lighting is
adequate. |
2.97 |
3.00 |
3.04 |
3.14 |
58. I am aware of evacuation
procedures in case of fire or other similar emergency. |
3.16 |
3.35 |
3.36 |
3.25 |
59. I am aware of procedures
for handling a medical emergency. |
2.98 |
3.23 |
3.12 |
3.09 |
60. The college has adequate
procedures for handling a disturbance. |
2.76 |
2.97 |
2.94 |
2.94 |
61. Security staff respond in
a prompt, efficient and courteous manner. |
3.13 |
3.27 |
3.25 |
3.15 |
62. Campus Security services
are adequate. |
2.89 |
3.10 |
2.97 |
2.85 |
63. Overall, I am satisfied
that SCC provides a safe, secure environment. |
3.05 |
3.17 |
3.16 |
3.14 |
|
II.
EXTENSION EDUCATION & SERVICES |
|
64.
Continuing Education provides quality instruction. |
NA |
NA |
NA |
3.34 |
65. I have adequate access to
facilities. |
3.30 |
3.29 |
3.29 |
3.31 |
66. The facilities and
locations are appropriate for instructional services. |
3.23 |
3.20 |
3.14 |
3.28 |
67.
Adequate clerical assistance is available at campus/centers other than the
Jackson campus. |
3.15 |
3.20 |
3.21 |
3.27 |
68. Parking is convenient at
off-campus centers. |
3.20 |
3.33 |
3.15 |
3.36 |
69. Instructional material,
supplies & equipment are available & easily accessed. |
3.19 |
3.19 |
3.16 |
3.32 |
70. All buildings at
off-campus centers are accessible to
persons with disabilities. |
3.02 |
3.32 |
3.24 |
3.25 |
|
III. INFORMATION TECHNOLOGY
& TELECOMMUNICATIONS |
|
71. The e-mail system is
effective and enables better communication. |
3.23 |
3.26 |
3.26 |
3.27 |
72. The speed of accessing
external networks such as the Internet is adequate. |
2.79 |
2.97 |
3.05 |
3.13 |
73. The college's internal
data network is sufficiently reliable. |
3.03 |
3.17 |
3.08 |
3.19 |
74. I am
aware of procedures for requesting technological support/reporting problems. |
3.15 |
3.38 |
3.32 |
3.26 |
75. The
college's Information System meets my needs for accessing student records and
other college information. |
2.86 |
2.86 |
3.21 |
3.10 |
76. The
college website is a convenient resource for accessing current and accurate
college information. |
3.25 |
3.38 |
3.46 |
3.43 |
77.
Computer/technology support staff respond to my requests for help in a
timely, professional and courteous manner. |
3.25 |
3.28 |
3.33 |
3.33 |
78. Overall, I am satisfied
with Information Technology resources. |
3.16 |
3.28 |
3.32 |
3.27 |
|
|
2004 Mean |
2005 Mean |
2006 Mean |
2007 Mean |
IV.
INSTRUCTIONAL & STUDENT SERVICES |
|
A. Instruction |
|
79.
Curriculum programs are current and relevant. |
3.38 |
3.35 |
3.34 |
3.37 |
80.
Course offerings are current and relevant. |
3.33 |
3.35 |
3.35 |
3.36 |
81.
The college effectively meets the advising needs of its students. |
3.05 |
3.22 |
3.21 |
3.33 |
82. The
Arts and Sciences Division provides high quality instruction to students. |
3.31 |
3.40 |
3.38 |
3.40 |
83. The
Career Programs Division provides high quality instruction to students. |
3.39 |
3.42 |
3.44 |
3.46 |
84. The
Health Services Division provides high quality instruction to students. |
3.30 |
3.42 |
3.39 |
3.48 |
85.
Developmental Education provides high quality instruction to students. |
3.29 |
3.31 |
3.38 |
3.45 |
86. The
college is effective in meeting the educational needs of students who take
evening and weekend classes. |
3.07 |
3.06 |
2.96 |
3.17 |
87. The
college provides adequate support services (such as financial aid,
registration and other support services) to evening and weekend students. |
3.04 |
2.97 |
3.00 |
3.08 |
88. The
Macon Campus meets the educational and support service needs of its students. |
NA |
NA |
NA |
3.31 |
|
B. Library |
|
89.
Library facilities are adequate. |
3.18 |
3.36 |
3.34 |
3.27 |
90.
Library resources are adequate. |
3.09 |
3.26 |
3.29 |
3.24 |
91.
Library staff respond to requests promptly. |
3.45 |
3.52 |
3.49 |
3.47 |
92.
Library staff are helpful and knowledgeable. |
3.47 |
3.52 |
3.52 |
3.47 |
|
C. Learning Assistance Center (LAC) |
|
93. The
LAC provides a useful service to the college. |
3.54 |
3.55 |
3.54 |
3.53 |
94. LAC
staff are helpful and knowledgeable. |
3.50 |
3.47 |
3.52 |
3.48 |
|
D. Distance Learning |
|
95.
Distance Learning facilities are adequate. |
3.08 |
3.19 |
3.18 |
3.29 |
96.
Distance Learning resources are adequate. |
3.03 |
3.10 |
3.11 |
3.26 |
97.
Distance Learning staff respond to requests promptly. |
3.30 |
3.26 |
3.49 |
3.44 |
98.
Distance Learning staff are helpful and knowledgeable. |
3.21 |
3.13 |
3.45 |
3.40 |
99. The
Distance Learning program is effective in meeting the educational needs of
students who take distance learning courses. |
3.17 |
3.00 |
3.25 |
3.31 |
|
E.
Admissions |
|
100. Admissions staff respond
to requests promptly and effectively. |
3.12 |
3.05 |
3.04 |
3.09 |
101.
Admissions staff provide students accurate information concerning admissions
requirements. |
3.10 |
3.07 |
3.11 |
3.08 |
102. I have adequate
opportunities to assist in recruiting for my program. |
3.02 |
3.16 |
3.27 |
3.27 |
103.
Students have adequate opportunities to meet with a counselor about personal,
academic and/or career concerns. |
3.04 |
3.23 |
3.14 |
3.07 |
104. Overall, I am satisfied
with the Admissions process. |
3.10 |
3.16 |
3.08 |
3.12 |
|
|
F.
Financial Aid |
|
105.
The Financial Aid Office responds promptly to requests for information. |
3.26 |
3.35 |
3.32 |
3.12 |
106. The
Financial Aid Office keeps me informed of program changes and upcoming
deadlines. |
3.16 |
3.28 |
3.30 |
3.17 |
107. The
Financial Aid Office provides me the information I need concerning the
work-study program (such as policies and procedures), or the status of my
request for a work-study student. |
3.29 |
3.32 |
3.30 |
3.16 |
108. The
feedback I receive from students indicates that the Financial Aid Office is
courteous and helpful to them. |
3.07 |
3.09 |
3.19 |
3.09 |
|
G.
Placement Testing |
|
109. Placement tests are
readily available to entering students. |
3.24 |
3.14 |
3.37 |
3.35 |
110.
Placement test scores are readily available and easily interpreted when
needed to advise students. |
3.24 |
3.16 |
3.24 |
3.22 |
111. Overall, I am satisfied
with the placement testing process. |
3.23 |
3.15 |
3.30 |
3.26 |
|
H.
Registrar |
2004 Mean |
2005 Mean |
2006 Mean |
2007 Mean |
112. The Registrar's Office
provides accurate information. |
3.34 |
3.36 |
3.35 |
3.30 |
113. The Registrar's Office
provides timely information. |
3.30 |
3.36 |
3.31 |
3.27 |
114. The
Registrar's Office responds to requests in an effective, prompt manner. |
3.37 |
3.29 |
3.33 |
3.27 |
115. The
feedback I receive from students indicates that the Registrar's Office is
courteous and helpful to them. |
NA |
3.15 |
3.34 |
3.23 |
116. Overall, I am satisfied
with the services of the Registrar's Office. |
3.34 |
3.33 |
3.37 |
3.31 |
|
I.
Student Support Services |
|
117.
Student Support Services provides adequate accomodations and assistance for
their students. |
3.28 |
3.29 |
3.43 |
3.40 |
118. Overall, I am satisfied
with the efforts of Student Support Services. |
3.33 |
3.28 |
3.43 |
3.41 |
|
V.
INSTITUTIONAL ADVANCEMENT |
|
|
A.
Public Information |
|
119. The
Public Information Office is effective in communicating an accurate and
consistent image to students and the community. |
3.19 |
3.25 |
2.79 |
3.22 |
120. Public Information
Office publications are accurate and error-free. |
3.11 |
3.20 |
2.88 |
3.13 |
121. Public Information
publications are attractive and reader-friendly. |
3.23 |
3.32 |
3.04 |
3.19 |
122. The
Public Information Office staff is responsive to requests for assistance from
faculty and staff. |
3.27 |
3.26 |
2.85 |
3.19 |
|
B.
Resource Development |
|
123. I am familiar with the
purpose and activities of the SCC Foundation. |
3.07 |
3.15 |
3.16 |
3.14 |
124. The
Foundation Office is effective in raising funds to supplement student &
college resources. |
3.16 |
3.20 |
3.29 |
3.23 |
125. I
have sufficient opportunities to support the fundraising efforts of the SCC
Foundation. |
3.18 |
3.17 |
3.23 |
3.24 |
126. I understand the Create,
Innovate, Explore (Mini-grant) Process. |
2.95 |
3.04 |
3.01 |
3.04 |
127. I
am familiar with the purpose, activities and services of the Office for Grant
Activities. |
2.93 |
2.95 |
2.95 |
2.92 |
128. I
understand how to participate in the process through which grant seeking
priorities are created. |
3.00 |
2.84 |
2.73 |
2.75 |
129. I
understand the Beyond the Classroom Mini-grant Process. |
NA |
2.88 |
2.88 |
2.93 |
130. The
Office for Grant Activities is effective in securing funds to supplement
college resources. |
3.19 |
3.00 |
2.83 |
2.68 |
|
VI. SENIOR
ADMINISTRATION |
|
|
A.
Senior Leadership |
|
131. I
feel my input on important issues at the college is valued by senior
administration. |
2.67 |
2.70 |
2.74 |
2.96 |
132. I
am satisfied with the level of communication between faculty/staff and senior
administration. |
2.64 |
2.73 |
2.77 |
3.08 |
133.
Senior leadership treat faculty and staff as valued members of the college
team. |
2.75 |
2.76 |
2.79 |
3.11 |
134. I agree with the current
direction of the college. |
2.84 |
2.88 |
2.98 |
3.18 |
|
B.
Planning & Research |
|
135.
Research & Planning reports and publications (such as the Fact Book)
contain valid and reliable information. |
3.38 |
3.48 |
3.49 |
3.52 |
136.
The Research & Planning Office provides an effective level of support to
program review efforts. |
3.39 |
3.44 |
3.53 |
3.53 |
137.
The Research & Planning Office provides an effective level of support to
departmental planning efforts. |
3.40 |
3.46 |
3.55 |
3.55 |
138. The
Research & Planning Officer responds promptly and effectively to my
research, informational and/or planning requests. |
3.49 |
3.51 |
3.57 |
3.56 |
139.
Overall, I am satisfied with the planning, research and institutional
effectiveness efforts at SCC. |
3.40 |
3.44 |
3.52 |
3.52 |
|
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