| SCC Faculty/Staff Evaluation of College Services Results-2008 | |||||||||||||
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| # | % | # | % | # | % | # | % | # | % | ||||
| I. ADMINISTRATIVE SERVICES | |||||||||||||
| A. Bookstore | |||||||||||||
| 1. I receive prompt, efficient and courteous service from Bookstore staff. | 24 | 19.8% | 0 | 0.0% | 2 | 1.7% | 57 | 47.1% | 38 | 31.4% | 97 | 3.37 | 1.4297 |
| 2. Bookstore staff provide service to students in a prompt, efficient and courteous manner. | 41 | 34.5% | 1 | 0.8% | 10 | 8.4% | 43 | 36.1% | 24 | 20.2% | 78 | 3.15 | 1.6037 |
| 3. Books and supplies are available when needed. | 38 | 31.7% | 2 | 1.7% | 14 | 11.7% | 46 | 38.3% | 20 | 16.7% | 82 | 3.02 | 1.5325 |
| 4. I am informed by the Bookstore when textbooks are not available from the publisher. | 59 | 49.6% | 3 | 2.5% | 7 | 5.9% | 35 | 29.4% | 15 | 12.6% | 60 | 3.03 | 1.6147 |
| 5. Overall, I am satisfied with the services of the Bookstore. | 23 | 19.5% | 0 | 0.0% | 8 | 6.8% | 55 | 46.6% | 32 | 27.1% | 95 | 3.25 | 1.4016 |
| B. Budgeting Process | |||||||||||||
| 6. I am involved in the process of budget planning for my program/service area. | 47 | 38.8% | 9 | 7.4% | 5 | 4.1% | 34 | 28.1% | 26 | 21.5% | 74 | 3.04 | 1.6649 |
| 7. I have ample time to develop my budget requests for submission. | 54 | 45.4% | 1 | 0.8% | 6 | 5.0% | 33 | 27.7% | 25 | 21.0% | 65 | 3.26 | 3.4268 |
| 8. The college budget is allocated by goals and priorities. | 66 | 54.5% | 7 | 5.8% | 7 | 5.8% | 24 | 19.8% | 17 | 14.0% | 55 | 2.93 | 1.6041 |
| 9. Allocated funds are available when needed. | 58 | 48.3% | 4 | 3.3% | 9 | 7.5% | 31 | 25.8% | 18 | 15.0% | 62 | 3.02 | 1.6285 |
| 10. Communication regarding departmental budgets is satisfactory. | 51 | 42.9% | 8 | 6.7% | 14 | 11.8% | 25 | 21.0% | 21 | 17.6% | 68 | 2.87 | 1.6089 |
| 11. The budgeting process is fair and equitable. | 66 | 55.0% | 5 | 4.2% | 12 | 10.0% | 21 | 17.5% | 16 | 13.3% | 54 | 2.89 | 1.5750 |
| 12. Overall, I am satisfied with the budget planning and allocation process. | 55 | 45.5% | 4 | 3.3% | 12 | 9.9% | 33 | 27.3% | 17 | 14.0% | 66 | 2.95 | 1.5988 |
| C. Business Services | |||||||||||||
| 13. Business Services staff provide service in a prompt, efficient and courteous manner. | 15 | 12.3% | 0 | 0.0% | 3 | 2.5% | 50 | 41.0% | 54 | 44.3% | 107 | 3.48 | 1.2587 |
| 14. Travel reimbursement is made in a timely fashion. | 40 | 32.8% | 1 | 0.8% | 5 | 4.1% | 39 | 32.0% | 37 | 30.3% | 82 | 3.37 | 1.6753 |
| 15. Payroll is computed accurately. | 9 | 7.4% | 1 | 0.8% | 9 | 7.4% | 49 | 40.2% | 54 | 44.3% | 113 | 3.38 | 1.0981 |
| 16. Payroll inacuracies are corrected in a timely manner. | 44 | 36.1% | 0 | 0.0% | 5 | 4.1% | 41 | 33.6% | 32 | 26.2% | 78 | 3.35 | 1.6828 |
| 17. Communication with Business Services is open. | 18 | 15.0% | 0 | 0.0% | 2 | 1.7% | 45 | 37.5% | 55 | 45.8% | 102 | 3.52 | 1.3566 |
| 18. Overall, I am satisfied with the services of Business Services. | 11 | 9.0% | 0 | 0.0% | 3 | 2.5% | 59 | 48.4% | 49 | 40.2% | 111 | 3.41 | 1.1120 |
| D. Campus Phone/Mail | |||||||||||||
| 19. The voice mail system is effective. | 14 | 11.5% | 3 | 2.5% | 13 | 10.7% | 66 | 54.1% | 26 | 21.3% | 108 | 3.06 | 1.1747 |
| 20. Paper mail and packages are distributed in a timely manner. | 5 | 4.1% | 0 | 0.0% | 1 | 0.8% | 65 | 53.3% | 51 | 41.8% | 117 | 3.43 | 0.8477 |
| 21. Fax equipment is accessible. | 17 | 13.9% | 8 | 6.6% | 7 | 5.7% | 57 | 46.7% | 33 | 27.0% | 105 | 3.10 | 1.3212 |
| 22. Incoming faxes are distributed in a timely manner. | 31 | 25.4% | 4 | 3.3% | 4 | 3.3% | 44 | 36.1% | 39 | 32.0% | 91 | 3.30 | 1.5806 |
| 23. Overall, I am satisfied with phone and mail communications. | 7 | 5.8% | 1 | 0.8% | 9 | 7.4% | 70 | 57.9% | 34 | 28.1% | 114 | 3.20 | 0.9573 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| E. Food Services | |||||||||||||
| 24. I am satisfied with the quality of vending products at the college. | 26 | 21.3% | 33 | 27.0% | 28 | 23.0% | 33 | 27.0% | 2 | 1.6% | 96 | 2.04 | 1.1467 |
| 25. I am satisfied with the price of vending products at the college. | 28 | 23.0% | 28 | 23.0% | 29 | 23.8% | 32 | 26.2% | 5 | 4.1% | 94 | 2.15 | 1.2113 |
| 26. I am satisfied with the availability of vending products at the college. | 25 | 20.5% | 30 | 24.6% | 26 | 21.3% | 38 | 31.1% | 3 | 2.5% | 97 | 2.14 | 1.1831 |
| F. Human Resources/Facility Development | |||||||||||||
| 27. College policies and procedures are fair and equitable. | 7 | 5.7% | 4 | 3.3% | 3 | 2.5% | 70 | 57.4% | 38 | 31.1% | 115 | 3.23 | 0.9946 |
| 28. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. | 6 | 5.0% | 3 | 2.5% | 1 | 0.8% | 69 | 57.0% | 42 | 34.7% | 115 | 3.30 | 0.9426 |
| 29. Personnel matters are handled in an efficient manner. | 15 | 12.3% | 4 | 3.3% | 7 | 5.7% | 61 | 50.0% | 35 | 28.7% | 107 | 3.19 | 1.2461 |
| 30. Personnel matters are handled in a confidential manner. | 20 | 16.7% | 3 | 2.5% | 5 | 4.2% | 57 | 47.5% | 35 | 29.2% | 100 | 3.24 | 1.3634 |
| 31. Annual leave and sick leave records are maintained accurately. | 24 | 19.8% | 0 | 0.0% | 1 | 0.8% | 53 | 43.8% | 43 | 35.5% | 97 | 3.43 | 1.4508 |
| 32. I have a clear understanding of all the benefits available to me as an SCC employee. | 13 | 10.7% | 0 | 0.0% | 11 | 9.0% | 62 | 50.8% | 36 | 29.5% | 109 | 3.23 | 1.1585 |
| 33. The salary plan is fair and equitable. | 16 | 13.1% | 5 | 4.1% | 24 | 19.7% | 54 | 44.3% | 23 | 18.9% | 106 | 2.90 | 1.2280 |
| 34. Hiring practices at SCC ensure fairness and objectivity. | 22 | 18.0% | 4 | 3.3% | 6 | 4.9% | 63 | 51.6% | 27 | 22.1% | 100 | 3.13 | 1.3605 |
| 35. Professional development opportunities are adequate. | 12 | 9.9% | 6 | 5.0% | 12 | 9.9% | 66 | 54.5% | 25 | 20.7% | 109 | 3.01 | 1.1506 |
| 36. Overall, I am satisfied with Human Resources (Personnel) services. | 6 | 5.0% | 2 | 1.7% | 2 | 1.7% | 73 | 60.3% | 38 | 31.4% | 115 | 3.28 | 0.9146 |
| G. Maintenance | |||||||||||||
| 37. Custodial staff are prompt, efficient and courteous. | 3 | 2.5% | 1 | 0.8% | 4 | 3.3% | 46 | 37.7% | 68 | 55.7% | 119 | 3.52 | 0.8130 |
| 38. Classrooms are clean. | 9 | 7.4% | 1 | 0.8% | 8 | 6.6% | 59 | 48.4% | 45 | 36.9% | 113 | 3.31 | 1.0659 |
| 39. Offices are clean. | 7 | 5.7% | 1 | 0.8% | 14 | 11.5% | 56 | 45.9% | 44 | 36.1% | 115 | 3.24 | 1.0148 |
| 40. Building hallways and floors are clean. | 1 | 0.8% | 1 | 0.8% | 11 | 9.0% | 57 | 46.7% | 52 | 42.6% | 121 | 3.32 | 0.7351 |
| 41. Lobby and lounge areas are clean. | 2 | 1.6% | 0 | 0.0% | 11 | 9.0% | 53 | 43.4% | 56 | 45.9% | 120 | 3.38 | 0.7742 |
| 42. Restrooms are clean. | 2 | 1.6% | 5 | 4.1% | 18 | 14.8% | 52 | 42.6% | 45 | 36.9% | 120 | 3.14 | 0.9091 |
| 43. Restrooms are regularly stocked with supplies. | 1 | 0.8% | 1 | 0.8% | 14 | 11.5% | 57 | 46.7% | 49 | 40.2% | 121 | 3.27 | 0.7531 |
| 44. I am aware of the procedure for placing maintenance work orders. | 18 | 14.8% | 2 | 1.6% | 7 | 5.7% | 55 | 45.1% | 40 | 32.8% | 104 | 3.28 | 1.3233 |
| 45. Maintenance work orders are resolved in a satisfactory and timely manner. | 20 | 16.4% | 4 | 3.3% | 6 | 4.9% | 40 | 32.8% | 52 | 42.6% | 102 | 3.37 | 1.4375 |
| 46. Campus grounds are kept free of litter and debris. | 1 | 0.8% | 2 | 1.6% | 4 | 3.3% | 50 | 41.0% | 65 | 53.3% | 121 | 3.47 | 0.7164 |
| 47. Landscaping is well maintained. | 1 | 0.8% | 2 | 1.6% | 3 | 2.5% | 49 | 40.2% | 67 | 54.9% | 121 | 3.50 | 0.7063 |
| 48. Overall, I am satisfied that campus buildings and grounds are well maintained. | 2 | 1.6% | 1 | 0.8% | 4 | 3.3% | 58 | 47.5% | 57 | 46.7% | 120 | 3.43 | 0.7408 |
| H. Purchasing | |||||||||||||
| 49. Purchase requisition guidelines are clearly communicated. | 34 | 27.9% | 1 | 0.8% | 9 | 7.4% | 57 | 46.7% | 21 | 17.2% | 88 | 3.11 | 1.4955 |
| 50. Requests for purchasing asistance and information are responded to promptly. | 40 | 32.8% | 0 | 0.0% | 5 | 4.1% | 47 | 38.5% | 30 | 24.6% | 82 | 3.30 | 1.6288 |
| 51. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed. | 35 | 28.7% | 1 | 0.8% | 3 | 2.5% | 52 | 42.6% | 31 | 25.4% | 87 | 3.30 | 1.5794 |
| 52. Overall, I am satisfied with Purchasing. | 35 | 28.7% | 0 | 0.0% | 3 | 2.5% | 55 | 45.1% | 29 | 23.8% | 87 | 3.30 | 1.5636 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| I. Safety/Security | |||||||||||||
| 53. I am aware of safe working practices and the SCC Safety Plan. | 8 | 6.6% | 1 | 0.8% | 6 | 4.9% | 75 | 61.5% | 32 | 26.2% | 114 | 3.21 | 0.9706 |
| 54. Protective/safety equipment is provided for appropriate situations. | 32 | 26.2% | 1 | 0.8% | 3 | 2.5% | 58 | 47.5% | 28 | 23.0% | 90 | 3.26 | 1.5194 |
| 55. Exterior lighting is adequate. | 9 | 7.4% | 0 | 0.0% | 11 | 9.0% | 68 | 55.7% | 34 | 27.9% | 113 | 3.20 | 1.0199 |
| 56. I am aware of evacuation procedures in case of fire or other similar emergency. | 7 | 5.8% | 2 | 1.7% | 4 | 3.3% | 65 | 53.7% | 43 | 35.5% | 114 | 3.31 | 0.9848 |
| 57. I am aware of procedures for handling a medical emergency. | 9 | 7.4% | 1 | 0.8% | 19 | 15.6% | 60 | 49.2% | 33 | 27.0% | 113 | 3.11 | 1.0569 |
| 58. I am aware of procedures for a critical incident. | 12 | 9.8% | 2 | 1.6% | 9 | 7.4% | 63 | 51.6% | 36 | 29.5% | 110 | 3.21 | 1.1485 |
| 59. Campus Resource Officers respond in a prompt, efficient and courteous manner. | 31 | 25.6% | 1 | 0.8% | 3 | 2.5% | 55 | 45.5% | 31 | 25.6% | 90 | 3.29 | 1.5273 |
| 60. Campus Security services are adequate. | 20 | 16.5% | 1 | 0.8% | 15 | 12.4% | 56 | 46.3% | 29 | 24.0% | 101 | 3.12 | 1.3196 |
| 61. Overall, I am satisfied that SCC provides a safe, secure environment. | 8 | 6.6% | 1 | 0.8% | 8 | 6.6% | 74 | 60.7% | 31 | 25.4% | 114 | 3.18 | 0.9746 |
| II. EXTENSION EDUCATION & SERVICES | |||||||||||||
| 62. Continuing Education provides quality instruction. | 55 | 45.5% | 0 | 0.0% | 2 | 1.7% | 42 | 34.7% | 22 | 18.2% | 66 | 3.30 | 1.6962 |
| 63. I have adequate access to facilities. | 51 | 42.1% | 0 | 0.0% | 2 | 1.7% | 43 | 35.5% | 25 | 20.7% | 70 | 3.33 | 1.6988 |
| 64. The facilities and locations are appropriate for instructional services. | 55 | 45.5% | 0 | 0.0% | 5 | 4.1% | 42 | 34.7% | 19 | 15.7% | 66 | 3.21 | 1.6597 |
| 65. Adequate clerical assistance is available at campus/centers other than the Jackson campus. | 61 | 50.4% | 1 | 0.8% | 7 | 5.8% | 33 | 27.3% | 19 | 15.7% | 60 | 3.17 | 1.6625 |
| 66. Parking is convenient at off-campus centers. | 54 | 44.6% | 0 | 0.0% | 4 | 3.3% | 44 | 36.4% | 19 | 15.7% | 67 | 3.22 | 1.6594 |
| 67. Instructional material, supplies & equipment are available & easily accessed. | 62 | 51.2% | 1 | 0.8% | 1 | 0.8% | 42 | 34.7% | 15 | 12.4% | 59 | 3.20 | 1.6527 |
| 68. All buildings at off-campus centers are accessible to persons with disabilities. | 68 | 56.2% | 2 | 1.7% | 3 | 2.5% | 32 | 26.4% | 16 | 13.2% | 53 | 3.17 | 1.6451 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS | |||||||||||||
| 69. The e-mail system is effective and enables better communication. | 3 | 2.5% | 2 | 1.7% | 6 | 5.0% | 76 | 62.8% | 34 | 28.1% | 118 | 3.20 | 0.7807 |
| 70. The speed of accessing external networks such as the Internet is adequate. | 4 | 3.3% | 5 | 4.1% | 8 | 6.6% | 76 | 62.3% | 29 | 23.8% | 118 | 3.09 | 0.8767 |
| 71. The college's internal data network is sufficiently reliable. | 12 | 9.8% | 2 | 1.6% | 11 | 9.0% | 74 | 60.7% | 23 | 18.9% | 110 | 3.07 | 1.0893 |
| 72. I am aware of procedures for requesting technological support/reporting problems. | 10 | 8.2% | 0 | 0.0% | 6 | 4.9% | 65 | 53.3% | 41 | 33.6% | 112 | 3.31 | 1.0633 |
| 73. I feel adequately trained to use the college information system (Colleague). | 16 | 13.3% | 5 | 4.2% | 11 | 9.2% | 62 | 51.7% | 26 | 21.7% | 104 | 3.05 | 1.2488 |
| 74. The college webpage is a convenient resource for accessing current and accurate college information. | 5 | 4.1% | 0 | 0.0% | 3 | 2.5% | 63 | 52.1% | 50 | 41.3% | 116 | 3.41 | 0.8638 |
| 75. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. | 8 | 6.6% | 9 | 7.4% | 4 | 3.3% | 50 | 41.3% | 50 | 41.3% | 113 | 3.25 | 1.1614 |
| 76. Overall, I am satisfied with Information Technology resources. | 3 | 2.5% | 1 | 0.8% | 6 | 5.0% | 76 | 62.8% | 35 | 28.9% | 118 | 3.23 | 0.7601 |
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| IV. INSTRUCTIONAL & STUDENT SERVICES | # | % | # | % | # | % | # | % | # | % | |||
| A. Instruction | |||||||||||||
| 77. Curriculum programs are current and relevant. | 27 | 22.3% | 1 | 0.8% | 2 | 1.7% | 59 | 48.8% | 32 | 26.4% | 94 | 3.30 | 1.4657 |
| 78. Course offerings are current and relevant. | 27 | 22.5% | 1 | 0.8% | 3 | 2.5% | 56 | 46.7% | 33 | 27.5% | 93 | 3.30 | 1.4770 |
| 79. The college effectively meets the advising needs of its students. | 37 | 30.8% | 2 | 1.7% | 7 | 5.8% | 43 | 35.8% | 31 | 25.8% | 83 | 3.24 | 1.6140 |
| 80. The Arts and Sciences Division provides high quality instruction to students. | 37 | 30.6% | 1 | 0.8% | 2 | 1.7% | 46 | 38.0% | 35 | 28.9% | 84 | 3.37 | 1.6358 |
| 81. The Career Programs Division provides high quality instruction to students. | 43 | 35.8% | 0 | 0.0% | 2 | 1.7% | 42 | 35.0% | 33 | 27.5% | 77 | 3.40 | 1.6952 |
| 82. The Health Services Division provides high quality instruction to students. | 43 | 35.8% | 0 | 0.0% | 1 | 0.8% | 43 | 35.8% | 33 | 27.5% | 77 | 3.42 | 1.6967 |
| 83. Developmental Education provides high quality instruction to students. | 44 | 36.4% | 1 | 0.8% | 1 | 0.8% | 42 | 34.7% | 33 | 27.3% | 77 | 3.39 | 1.7030 |
| 84. The college is effective in meeting the educational needs of students who take evening and weekend classes. | 46 | 38.0% | 1 | 0.8% | 10 | 8.3% | 42 | 34.7% | 22 | 18.2% | 75 | 3.13 | 1.6191 |
| 85. The college provides adequate support services (such as financial aid, registration and other support services) to evening and weekend students. | 53 | 43.8% | 1 | 0.8% | 12 | 9.9% | 37 | 30.6% | 18 | 14.9% | 68 | 3.06 | 1.6136 |
| 86. The Macon Campus meets the educational and support service needs of its students. | 58 | 49.2% | 0 | 0.0% | 6 | 5.1% | 36 | 30.5% | 18 | 15.3% | 60 | 3.20 | 1.6555 |
| B. Library | |||||||||||||
| 87. Library facilities are adequate. | 20 | 16.5% | 0 | 0.0% | 8 | 6.6% | 59 | 48.8% | 34 | 28.1% | 101 | 3.26 | 1.3306 |
| 88. Library resources are adequate. | 20 | 16.5% | 0 | 0.0% | 12 | 9.9% | 58 | 47.9% | 31 | 25.6% | 101 | 3.19 | 1.3201 |
| 89. Library staff respond to requests promptly. | 19 | 15.7% | 0 | 0.0% | 1 | 0.8% | 49 | 40.5% | 52 | 43.0% | 102 | 3.50 | 1.3654 |
| 90. Library staff are helpful and knowledgeable. | 18 | 14.9% | 0 | 0.0% | 1 | 0.8% | 50 | 41.3% | 52 | 43.0% | 103 | 3.50 | 1.3383 |
| C. Learning Assistance Center (LAC) | |||||||||||||
| 91. The LAC provides a useful service to the college. | 28 | 23.3% | 0 | 0.0% | 1 | 0.8% | 41 | 34.2% | 50 | 41.7% | 92 | 3.53 | 1.5686 |
| 92. LAC staff are helpful and knowledgeable. | 30 | 25.0% | 0 | 0.0% | 3 | 2.5% | 38 | 31.7% | 49 | 40.8% | 90 | 3.51 | 1.6032 |
| D. Distance Learning | |||||||||||||
| 93. Distance Learning facilities are adequate. | 54 | 44.6% | 0 | 0.0% | 4 | 3.3% | 37 | 30.6% | 26 | 21.5% | 67 | 3.33 | 1.7176 |
| 94. Distance Learning resources are adequate. | 51 | 42.1% | 0 | 0.0% | 5 | 4.1% | 38 | 31.4% | 27 | 22.3% | 70 | 3.31 | 1.7058 |
| 95. Distance Learning staff respond to requests promptly. | 49 | 40.5% | 0 | 0.0% | 2 | 1.7% | 34 | 28.1% | 36 | 29.8% | 72 | 3.47 | 1.7642 |
| 96. Distance Learning staff are helpful and knowledgeable. | 48 | 40.0% | 0 | 0.0% | 2 | 1.7% | 34 | 28.3% | 36 | 30.0% | 72 | 3.47 | 1.7613 |
| 97. The Distance Learning program is effective in meeting the educational needs of students who take distance learning courses. | 53 | 44.5% | 0 | 0.0% | 6 | 5.0% | 31 | 26.1% | 29 | 24.4% | 66 | 3.35 | 1.7383 |
| E. Admissions | |||||||||||||
| 98. Admissions staff respond to requests promptly and effectively. | 39 | 32.2% | 2 | 1.7% | 8 | 6.6% | 46 | 38.0% | 26 | 21.5% | 82 | 3.17 | 1.5951 |
| 99. Admissions staff provide students accurate information concerning admissions requirements. | 48 | 39.7% | 4 | 3.3% | 6 | 5.0% | 41 | 33.9% | 22 | 18.2% | 73 | 3.11 | 1.6410 |
| 100. I have adequate opportunities to assist in recruiting for my program. | 59 | 49.2% | 0 | 0.0% | 7 | 5.8% | 40 | 33.3% | 14 | 11.7% | 61 | 3.11 | 1.6170 |
| 101. Students have adequate opportunities to meet with a counselor about personal, academic and/or career concerns. | 48 | 39.7% | 2 | 1.7% | 6 | 5.0% | 48 | 39.7% | 17 | 14.0% | 73 | 3.10 | 1.6018 |
| 102. Overall, I am satisfied with the Admissions process. | 38 | 31.4% | 2 | 1.7% | 8 | 6.6% | 51 | 42.1% | 22 | 18.2% | 83 | 3.12 | 1.5562 |
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) | # | % | # | % | # | % | # | % | # | % | |||
| F. Career Center | |||||||||||||
| 103. The Career Center collaborates with instructors and promptly responds to requests from students and faculty/staff. | 64 | 53.3% | 1 | 0.8% | 4 | 3.3% | 25 | 20.8% | 26 | 21.7% | 56 | 3.36 | 1.7477 |
| 104. The Career Center provides a wide array of career-related resources, seminars, workshops and one-to-one assessment and counseling. | 56 | 46.7% | 1 | 0.8% | 0 | 0.0% | 32 | 26.7% | 31 | 25.8% | 64 | 3.45 | 1.7822 |
| 105. The Career Center provides a valuable service to my program and students. | 65 | 54.2% | 2 | 1.7% | 7 | 5.8% | 29 | 24.2% | 17 | 14.2% | 55 | 3.11 | 1.7718 |
| G. Financial Aid | |||||||||||||
| 106. The Financial Aid Office responds promptly to requests for information. | 46 | 38.3% | 3 | 2.5% | 6 | 5.0% | 37 | 30.8% | 28 | 23.3% | 74 | 3.22 | 1.6803 |
| 107. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. | 54 | 45.0% | 5 | 4.2% | 5 | 4.2% | 33 | 27.5% | 23 | 19.2% | 66 | 3.12 | 1.6813 |
| 108. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. | 63 | 52.5% | 4 | 3.3% | 7 | 5.8% | 29 | 24.2% | 17 | 14.2% | 57 | 3.04 | 1.6285 |
| 109. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. | 48 | 40.0% | 6 | 5.0% | 10 | 8.3% | 35 | 29.2% | 21 | 17.5% | 72 | 2.99 | 1.6187 |
| G. Placement Testing | |||||||||||||
| 110. Placement tests are readily available to entering students. | 49 | 40.8% | 1 | 0.8% | 5 | 4.2% | 39 | 32.5% | 26 | 21.7% | 71 | 3.27 | 1.6890 |
| 111. Placement test scores are readily available and easily interpreted when needed to advise students. | 55 | 45.8% | 0 | 0.0% | 9 | 7.5% | 37 | 30.8% | 19 | 15.8% | 65 | 3.15 | 1.6470 |
| 112. Overall, I am satisfied with the placement testing process. | 50 | 41.7% | 1 | 0.8% | 8 | 6.7% | 37 | 30.8% | 24 | 20.0% | 70 | 3.20 | 1.6700 |
| H. Registrar | |||||||||||||
| 113. The Registrar's Office provides accurate information. | 39 | 32.2% | 1 | 0.8% | 3 | 2.5% | 44 | 36.4% | 34 | 28.1% | 82 | 3.35 | 1.6533 |
| 114. The Registrar's Office provides timely information. | 38 | 31.4% | 1 | 0.8% | 6 | 5.0% | 45 | 37.2% | 31 | 25.6% | 83 | 3.28 | 1.6191 |
| 115. The Registrar's Office responds to requests in an effective, prompt manner. | 38 | 31.4% | 3 | 2.5% | 7 | 5.8% | 42 | 34.7% | 31 | 25.6% | 83 | 3.22 | 1.6223 |
| 116. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. | 42 | 34.7% | 2 | 1.7% | 8 | 6.6% | 40 | 33.1% | 29 | 24.0% | 79 | 3.22 | 1.6452 |
| 117. Overall, I am satisfied with the services of the Registrar's Office. | 38 | 31.4% | 1 | 0.8% | 5 | 4.1% | 47 | 38.8% | 30 | 24.8% | 83 | 3.28 | 1.6139 |
| I. Student Support Services | |||||||||||||
| 118. Student Support Services provides helpful services & assistance to students. | 32 | 26.4% | 1 | 0.8% | 2 | 1.7% | 45 | 37.2% | 41 | 33.9% | 89 | 3.42 | 1.5975 |
| 119. Overall, I am satisfied with the efforts of Student Support Services. | 33 | 27.5% | 2 | 1.7% | 2 | 1.7% | 40 | 33.3% | 43 | 35.8% | 87 | 3.43 | 1.6346 |
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| V. INSTITUTIONAL ADVANCEMENT | # | % | # | % | # | % | # | % | # | % | |||
| A. Public Information | |||||||||||||
| 120. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. | 16 | 13.2% | 0 | 0.0% | 2 | 1.7% | 61 | 50.4% | 42 | 34.7% | 105 | 3.38 | 1.2499 |
| 121. Public Information Office publications are accurate and error-free. | 21 | 17.4% | 0 | 0.0% | 5 | 4.1% | 61 | 50.4% | 34 | 28.1% | 100 | 3.29 | 1.3492 |
| 122. Public Information publications are attractive and reader-friendly. | 16 | 13.2% | 0 | 0.0% | 1 | 0.8% | 63 | 52.1% | 41 | 33.9% | 105 | 3.38 | 1.2432 |
| 123. The Public Information Office staff is responsive to requests for assistance from faculty and staff. | 24 | 19.8% | 4 | 3.3% | 1 | 0.8% | 52 | 43.0% | 40 | 33.1% | 97 | 3.32 | 1.4694 |
| VI. SENIOR ADMINISTRATION | |||||||||||||
| A. Resource Development | |||||||||||||
| 124. I am familiar with the purpose and activities of the SCC Foundation. | 24 | 19.7% | 3 | 2.5% | 17 | 13.9% | 49 | 40.2% | 29 | 23.8% | 98 | 3.06 | 1.4033 |
| 125. The Foundation Office is effective in raising funds to supplement student & college resources. | 47 | 38.5% | 3 | 2.5% | 5 | 4.1% | 40 | 32.8% | 27 | 22.1% | 75 | 3.21 | 1.6736 |
| 126. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. | 36 | 29.5% | 1 | 0.8% | 6 | 4.9% | 50 | 41.0% | 29 | 23.8% | 86 | 3.24 | 1.5771 |
| 127. I am familiar with the purpose, activities and services of the Office for Grant Activities. | 34 | 27.9% | 5 | 4.1% | 11 | 9.0% | 56 | 45.9% | 16 | 13.1% | 88 | 2.94 | 1.4635 |
| 128. I understand how to participate in the process through which grant seeking priorities are created. | 42 | 34.4% | 7 | 5.7% | 26 | 21.3% | 37 | 30.3% | 10 | 8.2% | 80 | 2.63 | 1.4157 |
| 129. I understand the Fund for the Improvement of Teaching & Learning Mini-grant Program. | 41 | 33.9% | 4 | 3.3% | 21 | 17.4% | 41 | 33.9% | 14 | 11.6% | 80 | 2.81 | 1.4793 |
| 130. The Office for Grant Activities is effective in securing funds to supplement college resources. | 47 | 38.8% | 10 | 8.3% | 6 | 5.0% | 42 | 34.7% | 16 | 13.2% | 74 | 2.86 | 1.5721 |
| B. Senior Leadership | |||||||||||||
| 131. I feel my input on important issues at the college is valued by senior administration. | 19 | 15.6% | 9 | 7.4% | 15 | 12.3% | 48 | 39.3% | 31 | 25.4% | 103 | 2.98 | 1.3620 |
| 132. I am satisfied with the level of communication between faculty/staff and senior administration. | 12 | 9.8% | 7 | 5.7% | 16 | 13.1% | 52 | 42.6% | 35 | 28.7% | 110 | 3.05 | 1.2167 |
| 133. Senior leadership treat faculty/staff as valued members of the college team. | 12 | 9.9% | 5 | 4.1% | 12 | 9.9% | 54 | 44.6% | 38 | 31.4% | 109 | 3.15 | 1.2066 |
| 134. I agree with the current direction of the college. | 15 | 12.3% | 5 | 4.1% | 8 | 6.6% | 57 | 46.7% | 37 | 30.3% | 107 | 3.18 | 1.2677 |
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| VI. SENIOR ADMINISTRATION (Cont.) | # | % | # | % | # | % | # | % | # | % | |||
| C. Planning & Research | |||||||||||||
| 135. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. | 44 | 36.1% | 0 | 0.0% | 0 | 0.0% | 38 | 31.1% | 40 | 32.8% | 78 | 3.51 | 1.7407 |
| 136. The Research & Planning Office provides an effective level of support to program review efforts. | 50 | 41.0% | 0 | 0.0% | 0 | 0.0% | 32 | 26.2% | 40 | 32.8% | 72 | 3.56 | 1.7962 |
| 137. The Research & Planning Office provides an effective level of support to departmental planning efforts. | 49 | 40.2% | 0 | 0.0% | 0 | 0.0% | 34 | 27.9% | 39 | 32.0% | 73 | 3.53 | 1.7814 |
| 138. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. | 51 | 41.8% | 0 | 0.0% | 1 | 0.8% | 33 | 27.0% | 37 | 30.3% | 71 | 3.51 | 1.7817 |
| 139. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. | 45 | 36.9% | 0 | 0.0% | 0 | 0.0% | 37 | 30.3% | 40 | 32.8% | 77 | 3.52 | 1.7508 |