| SCC Faculty/Staff Evaluation of College Services Results-2010 | |||||||||||||
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| # | % | # | % | # | % | # | % | # | % | ||||
| I. ADMINISTRATIVE SERVICES | |||||||||||||
| A. Bookstore | |||||||||||||
| 1. I receive prompt, efficient and courteous service from Bookstore staff. | 33 | 24.1% | 5 | 3.6% | 7 | 5.1% | 47 | 34.3% | 45 | 32.8% | 104 | 3.27 | 1.5755 |
| 2. Bookstore staff provide service to students in a prompt, efficient and courteous manner. | 50 | 36.0% | 7 | 5.0% | 9 | 6.5% | 43 | 30.9% | 30 | 21.6% | 89 | 3.08 | 1.6495 |
| 3. Books and supplies are available when needed. | 47 | 33.8% | 11 | 7.9% | 17 | 12.2% | 42 | 30.2% | 22 | 15.8% | 92 | 2.82 | 1.5561 |
| 4. I am informed by the Bookstore when textbooks are not available from the publisher. | 68 | 48.6% | 9 | 6.4% | 13 | 9.3% | 28 | 20.0% | 22 | 15.7% | 72 | 2.88 | 1.6181 |
| 5. Overall, I am satisfied with the services of the Bookstore. | 30 | 21.4% | 6 | 4.3% | 14 | 10.0% | 55 | 39.3% | 35 | 25.0% | 110 | 3.08 | 1.4815 |
| B. Budgeting Process | |||||||||||||
| 6. I am involved in the process of budget planning for my program/service area. | 45 | 32.6% | 7 | 5.1% | 9 | 6.5% | 36 | 26.1% | 41 | 29.7% | 93 | 3.19 | 1.6833 |
| 7. I have ample time to develop my budget requests for submission. | 50 | 36.8% | 2 | 1.5% | 6 | 4.4% | 37 | 27.2% | 41 | 30.1% | 86 | 3.36 | 1.7286 |
| 8. The college budget is allocated by goals and priorities. | 64 | 47.1% | 3 | 2.2% | 9 | 6.6% | 37 | 27.2% | 23 | 16.9% | 72 | 3.11 | 1.6580 |
| 9. Allocated funds are available when needed. | 48 | 35.3% | 3 | 2.2% | 5 | 3.7% | 50 | 36.8% | 30 | 22.1% | 88 | 3.22 | 1.6577 |
| 10. Communication regarding departmental budgets is satisfactory. | 44 | 32.4% | 5 | 3.7% | 10 | 7.4% | 44 | 32.4% | 33 | 24.3% | 92 | 3.14 | 1.6367 |
| 11. The budgeting process is fair and equitable. | 56 | 41.2% | 5 | 3.7% | 14 | 10.3% | 37 | 27.2% | 24 | 17.6% | 80 | 3.00 | 1.6263 |
| 12. Overall, I am satisfied with the budget planning and allocation process. | 41 | 30.4% | 4 | 3.0% | 14 | 10.4% | 49 | 36.3% | 27 | 20.0% | 94 | 3.05 | 1.5574 |
| C. Business Services | |||||||||||||
| 13. Business Services staff provide service in a prompt, efficient and courteous manner. | 14 | 10.0% | 1 | 0.7% | 0 | 0.0% | 59 | 42.1% | 66 | 47.1% | 126 | 3.51 | 1.2074 |
| 14. Travel reimbursement is made in a timely fashion. | 40 | 28.6% | 0 | 0.0% | 6 | 4.3% | 45 | 32.1% | 49 | 35.0% | 100 | 3.43 | 1.6319 |
| 15. Payroll is computed accurately. | 10 | 7.2% | 0 | 0.0% | 0 | 0.0% | 49 | 35.3% | 80 | 57.6% | 129 | 3.62 | 1.0337 |
| 16. Payroll inacuracies are corrected in a timely manner. | 48 | 34.3% | 0 | 0.0% | 0 | 0.0% | 40 | 28.6% | 52 | 37.1% | 92 | 3.57 | 1.7539 |
| 17. Communication with Business Services is open. | 12 | 8.6% | 0 | 0.0% | 4 | 2.9% | 55 | 39.3% | 69 | 49.3% | 128 | 3.51 | 1.1488 |
| 18. Overall, I am satisfied with the services of Business Services. | 9 | 6.4% | 1 | 0.7% | 1 | 0.7% | 56 | 40.0% | 73 | 52.1% | 131 | 3.53 | 1.0494 |
| D. Campus Phone/Mail | |||||||||||||
| 19. The voice mail system is effective. | 16 | 11.3% | 14 | 9.9% | 31 | 22.0% | 60 | 42.6% | 20 | 14.2% | 125 | 2.69 | 1.1953 |
| 20. Paper mail and packages are distributed in a timely manner. | 6 | 4.3% | 0 | 0.0% | 1 | 0.7% | 63 | 45.3% | 69 | 49.6% | 133 | 3.51 | 0.8962 |
| 21. Fax equipment is accessible. | 17 | 12.3% | 5 | 3.6% | 10 | 7.2% | 68 | 49.3% | 38 | 27.5% | 121 | 3.15 | 1.2517 |
| 22. Incoming faxes are distributed in a timely manner. | 32 | 23.4% | 1 | 0.7% | 4 | 2.9% | 50 | 36.5% | 50 | 36.5% | 105 | 3.42 | 1.5577 |
| 23. Overall, I am satisfied with phone and mail communications. | 7 | 5.1% | 3 | 2.2% | 19 | 13.8% | 77 | 55.8% | 32 | 23.2% | 131 | 3.05 | 0.9728 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| E. Food Services- Vending | |||||||||||||
| 24. I am satisfied with the quality of vending products at the college. | 34 | 24.8% | 31 | 22.6% | 26 | 19.0% | 39 | 28.5% | 7 | 5.1% | 103 | 2.21 | 2.3275 |
| 25. I am satisfied with the availability of vending products at the college. | 29 | 21.2% | 32 | 23.4% | 24 | 17.5% | 44 | 32.1% | 8 | 5.8% | 108 | 2.26 | 2.3897 |
| F. Human Resources/Facility Development | |||||||||||||
| 26. College policies and procedures are fair and equitable. | 5 | 3.6% | 2 | 1.4% | 9 | 6.5% | 80 | 57.6% | 43 | 30.9% | 134 | 3.22 | 0.8827 |
| 27. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. | 2 | 1.4% | 1 | 0.7% | 2 | 1.4% | 82 | 58.2% | 54 | 38.3% | 139 | 3.36 | 0.6894 |
| 28. Personnel matters are handled in an efficient manner. | 11 | 7.9% | 4 | 2.9% | 8 | 8.9% | 67 | 47.9% | 50 | 35.7% | 129 | 3.26 | 1.1222 |
| 29. Personnel matters are handled in a confidential manner. | 12 | 8.6% | 5 | 3.6% | 12 | 8.6% | 61 | 43.6% | 50 | 35.7% | 128 | 3.22 | 1.1827 |
| 30. Annual leave and sick leave records are maintained accurately. | 16 | 11.3% | 3 | 2.1% | 7 | 5.0% | 57 | 40.4% | 58 | 41.1% | 125 | 3.36 | 1.2340 |
| 31. I have a clear understanding of all the benefits available to me as an SCC employee. | 5 | 3.5% | 0 | 0.0% | 8 | 5.7% | 71 | 50.4% | 57 | 40.4% | 136 | 3.36 | 0.8694 |
| 32. The salary plan is fair and equitable. | 14 | 10.0% | 14 | 10.0% | 32 | 22.9% | 55 | 39.3% | 25 | 17.9% | 126 | 2.72 | 1.2000 |
| 33. Hiring practices at SCC ensure fairness and objectivity. | 19 | 13.7% | 7 | 5.0% | 13 | 9.4% | 67 | 48.2% | 33 | 23.7% | 120 | 3.05 | 1.3049 |
| 34. Professional development opportunities are adequate. | 8 | 5.7% | 2 | 1.4% | 23 | 16.3% | 82 | 58.2% | 26 | 18.4% | 133 | 2.99 | 0.9571 |
| 35. I have adequate access to the facilities at the off-campus centers. | 42 | 29.8% | 1 | 0.7% | 3 | 2.1% | 65 | 46.1% | 30 | 21.3% | 99 | 3.25 | 1.5618 |
| 36. The facilities and locations are appropriate for instructional services. | 18 | 12.9% | 2 | 1.4% | 4 | 2.9% | 82 | 58.6% | 34 | 24.3% | 122 | 3.21 | 1.2314 |
| 37. Parking is convenient at off-campus centers. | 51 | 36.2% | 2 | 1.4% | 1 | 0.7% | 54 | 38.3% | 33 | 23.4% | 90 | 3.31 | 1.6719 |
| 38. All buildings at off-campus centers are accessible to persons with disabilities. | 70 | 50.0% | 3 | 2.1% | 5 | 3.6% | 40 | 28.6% | 22 | 15.7% | 70 | 3.16 | 1.6750 |
| 39. Overall, I am satisfied with Human Resources (Personnel) services. | 0 | 0.0% | 1 | 0.7% | 9 | 6.4% | 84 | 60.0% | 46 | 32.9% | 140 | 3.25 | 0.5937 |
| G. Maintenance | |||||||||||||
| 40. Custodial staff are prompt, efficient and courteous. | 6 | 4.3% | 3 | 2.2% | 7 | 5.0% | 52 | 37.4% | 71 | 51.1% | 133 | 3.44 | 0.9803 |
| 41. Classrooms are clean. | 16 | 11.4% | 13 | 9.3% | 9 | 6.4% | 61 | 43.6% | 41 | 29.3% | 124 | 3.05 | 1.2989 |
| 42. Offices are clean. | 9 | 6.4% | 9 | 6.4% | 19 | 13.6% | 59 | 42.1% | 44 | 31.4% | 131 | 3.05 | 1.1123 |
| 43. Building hallways and floors are clean. | 6 | 4.3% | 6 | 4.3% | 11 | 7.9% | 69 | 49.3% | 48 | 34.3% | 134 | 3.19 | 0.9982 |
| 44. Lobby and lounge areas are clean. | 6 | 4.3% | 4 | 2.9% | 11 | 7.9% | 73 | 52.1% | 46 | 32.9% | 134 | 3.20 | 0.9663 |
| 45. Restrooms are clean. | 4 | 2.9% | 15 | 10.7% | 19 | 13.6% | 58 | 41.4% | 44 | 31.4% | 136 | 2.96 | 1.0579 |
| 46. Restrooms are regularly stocked with supplies. | 4 | 2.9% | 11 | 7.9% | 5 | 3.6% | 73 | 52.1% | 47 | 33.6% | 136 | 3.15 | 0.9584 |
| 47. I am aware of the procedure for placing maintenance work orders. | 11 | 7.9% | 0 | 0.0% | 6 | 4.3% | 67 | 47.9% | 56 | 40.0% | 129 | 3.39 | 1.0917 |
| 48. Maintenance work orders are resolved in a satisfactory and timely manner. | 16 | 11.4% | 1 | 0.7% | 7 | 5.0% | 60 | 42.9% | 56 | 40.0% | 124 | 3.38 | 1.2522 |
| 49. Campus grounds are kept free of litter and debris. | 4 | 2.9% | 1 | 0.7% | 0 | 0.0% | 59 | 42.1% | 76 | 54.3% | 136 | 3.54 | 0.8115 |
| 50. Landscaping is well maintained. | 4 | 2.9% | 0 | 0.0% | 0 | 0.0% | 52 | 37.1% | 84 | 60.0% | 136 | 3.62 | 0.7841 |
| 51. Overall, I am satisfied that campus buildings and grounds are well maintained. | 4 | 2.9% | 4 | 2.9% | 10 | 7.2% | 57 | 41.0% | 64 | 46.0% | 135 | 3.34 | 0.9235 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| H. Purchasing | |||||||||||||
| 52. Purchase requisition guidelines are clearly communicated. | 27 | 19.3% | 3 | 2.1% | 6 | 4.3% | 60 | 42.9% | 44 | 31.4% | 113 | 3.28 | 1.4529 |
| 53. Requests for purchasing asistance and information are responded to promptly. | 28 | 20.0% | 4 | 2.9% | 2 | 1.4% | 54 | 38.6% | 52 | 37.1% | 112 | 3.38 | 1.4993 |
| 54. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed. | 30 | 21.4% | 0 | 0.0% | 5 | 3.6% | 51 | 36.4% | 54 | 38.6% | 110 | 3.45 | 1.5185 |
| 55. Overall, I am satisfied with Purchasing. | 25 | 17.9% | 3 | 2.1% | 3 | 2.1% | 57 | 40.7% | 52 | 37.1% | 115 | 3.37 | 1.4416 |
| I. Safety/Security | |||||||||||||
| 56. I am aware of safe working practices and the SCC Safety Plan. | 6 | 4.3% | 0 | 0.0% | 7 | 5.0% | 83 | 59.3% | 44 | 31.4% | 134 | 3.28 | 0.8804 |
| 57. Protective/safety equipment is provided for appropriate situations. | 35 | 25.0% | 0 | 0.0% | 4 | 2.9% | 67 | 47.9% | 34 | 24.3% | 105 | 3.29 | 1.5107 |
| 58. Exterior lighting is adequate. | 14 | 9.9% | 4 | 2.8% | 10 | 7.1% | 73 | 51.8% | 40 | 28.4% | 127 | 3.17 | 1.1924 |
| 59. I am aware of evacuation procedures in case of fire or other similar emergency. | 9 | 6.4% | 0 | 0.0% | 2 | 1.4% | 81 | 57.9% | 48 | 34.3% | 131 | 3.35 | 0.9839 |
| 60. I am aware of procedures for handling a medical emergency. | 12 | 8.6% | 1 | 0.7% | 8 | 5.7% | 77 | 55.0% | 42 | 30.0% | 128 | 3.25 | 1.0736 |
| 61. I am aware of procedures for a critical incident. | 11 | 7.9% | 2 | 1.4% | 9 | 6.4% | 78 | 55.7% | 40 | 28.6% | 129 | 3.21 | 1.0518 |
| 62. Campus Resource Officers are readily available during class hours. | 30 | 21.6% | 1 | 0.7% | 4 | 2.9% | 59 | 42.4% | 45 | 32.4% | 109 | 3.36 | 1.4826 |
| 63. Campus Resource Officers respond in a prompt, efficient and courteous manner. | 31 | 22.3% | 1 | 0.7% | 3 | 2.2% | 55 | 39.6% | 49 | 35.3% | 108 | 3.41 | 1.5340 |
| 64. Campus Security services are adequate. | 25 | 18.0% | 2 | 1.4% | 6 | 4.3% | 61 | 43.9% | 45 | 32.4% | 114 | 3.31 | 1.4320 |
| 65. Overall, I am satisfied that SCC provides a safe, secure environment. | 8 | 5.7% | 0 | 0.0% | 4 | 2.8% | 82 | 58.2% | 47 | 33.3% | 133 | 3.32 | 0.9517 |
| II. EXTENSION EDUCATION & SERVICES | |||||||||||||
| 66. Continuing Education provides quality instruction. | 63 | 45.0% | 1 | 0.7% | 8 | 5.7% | 46 | 32.9% | 22 | 15.7% | 77 | 3.16 | 1.6617 |
| 67. Continuing Education course offerings are diverse and timely. | 54 | 38.3% | 1 | 0.7% | 8 | 5.7% | 58 | 41.1% | 20 | 14.2% | 87 | 3.11 | 1.6043 |
| 68. I review the Continuing Education list of course offerings quarterly. | 48 | 34.0% | 1 | 0.7% | 12 | 8.5% | 60 | 42.6% | 20 | 14.2% | 93 | 3.06 | 1.5643 |
| 69. Continuing Education is focused on the needs of the student. | 60 | 43.2% | 3 | 2.2% | 5 | 3.6% | 50 | 36.0% | 21 | 15.1% | 79 | 3.13 | 1.6518 |
| 70. The Continuing Education link on the college webpage provides adequate information about programs, locations and schedules. | 48 | 34.3% | 2 | 1.4% | 7 | 5.0% | 59 | 42.1% | 24 | 17.1% | 92 | 3.14 | 1.5901 |
| 71. Continuing Education is responsive to the educational needs of the community. | 54 | 38.6% | 4 | 2.9% | 6 | 4.3% | 55 | 39.3% | 21 | 15.0% | 86 | 3.08 | 1.6092 |
| 72. The Continuing Education Department is a leader in the economic development efforts in the college service area. | 60 | 42.6% | 7 | 5.0% | 11 | 7.8% | 45 | 31.9% | 18 | 12.8% | 81 | 2.91 | 1.5933 |
| 73. Adequate clerical assistance is available at campus/centers other than the Jackson campus. | 69 | 48.9% | 4 | 2.8% | 3 | 2.1% | 45 | 31.9% | 20 | 14.2% | 72 | 3.13 | 1.6603 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS | |||||||||||||
| 74. The e-mail system is effective and enables better communication. | 4 | 2.9% | 7 | 5.0% | 18 | 12.9% | 73 | 52.1% | 38 | 27.1% | 136 | 3.04 | 0.9162 |
| 75. The speed of accessing external networks such as the Internet is adequate. | 5 | 3.6% | 19 | 13.6% | 12 | 8.6% | 74 | 52.9% | 30 | 21.4% | 135 | 2.85 | 1.0507 |
| 76. The college's internal data network (Colleague/Novell) is sufficiently reliable. | 10 | 7.1% | 9 | 6.4% | 23 | 16.4% | 73 | 52.1% | 25 | 17.9% | 130 | 2.88 | 1.0567 |
| 77. I am aware of procedures for requesting technological support/reporting problems. | 8 | 5.7% | 0 | 0.0% | 1 | 0.7% | 82 | 58.6% | 49 | 35.0% | 132 | 3.36 | 0.9033 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| 78. The college webpage is a convenient resource for accessing current and accurate college information. | 4 | 2.9% | 0 | 0.0% | 7 | 5.0% | 64 | 46.0% | 64 | 46.0% | 135 | 3.42 | 0.8191 |
| 79. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. | 8 | 5.7% | 8 | 5.7% | 10 | 7.1% | 63 | 45.0% | 51 | 36.4% | 132 | 3.19 | 1.0767 |
| 80. Overall, I am satisfied with Information Technology resources. | 4 | 2.9% | 11 | 7.9% | 11 | 7.9% | 75 | 53.6% | 39 | 27.9% | 136 | 3.04 | 0.9287 |
| IV. INSTRUCTIONAL & STUDENT SERVICES | |||||||||||||
| A. Instruction | |||||||||||||
| 81. Curriculum programs are current and relevant. | 23 | 16.4% | 1 | 0.7% | 1 | 0.7% | 72 | 51.4% | 43 | 30.7% | 117 | 3.34 | 1.3696 |
| 82. Course offerings are current and relevant. | 24 | 17.1% | 1 | 0.7% | 0 | 0.0% | 73 | 52.1% | 42 | 30.0% | 116 | 3.34 | 1.3807 |
| 83. The college effectively meets the advising needs of its students. | 31 | 22.1% | 2 | 1.4% | 5 | 3.6% | 64 | 45.7% | 38 | 27.1% | 109 | 3.27 | 1.4750 |
| 84. The Arts and Sciences Division provides high quality instruction to students. | 33 | 23.6% | 0 | 0.0% | 9 | 6.4% | 61 | 43.6% | 37 | 26.4% | 107 | 3.26 | 1.5151 |
| 85. The Career Programs Division provides high quality instruction to students. | 37 | 26.4% | 0 | 0.0% | 0 | 0.0% | 53 | 37.9% | 50 | 35.7% | 103 | 3.49 | 1.5983 |
| 86. The Health Services Division provides high quality instruction to students. | 42 | 30.0% | 0 | 0.0% | 0 | 0.0% | 54 | 38.6% | 44 | 31.4% | 98 | 3.45 | 1.6556 |
| 87. Developmental Education provides high quality instruction to students. | 45 | 32.1% | 2 | 1.4% | 8 | 5.7% | 49 | 35.0% | 36 | 25.7% | 95 | 3.25 | 1.6380 |
| 88. The college is effective in meeting the educational needs of students who take evening and weekend classes. | 52 | 37.1% | 0 | 0.0% | 10 | 7.1% | 56 | 40.0% | 22 | 15.7% | 88 | 3.14 | 1.6066 |
| 89. The Macon Campus meets the educational and support service needs of its students. | 67 | 47.9% | 4 | 2.9% | 5 | 3.6% | 43 | 30.7% | 21 | 15.0% | 73 | 3.11 | 1.6585 |
| B. College Access | |||||||||||||
| 90. The Concurrent Enrollment program is effective in preparing high school students to transition to, and participate in, the college experience. | 45 | 32.1% | 11 | 7.9% | 19 | 13.6% | 47 | 33.6% | 18 | 12.9% | 95 | 2.76 | 1.4924 |
| 91. The Early College program is effective in preparing high school students to transition to, and participate in, the college experience. | 46 | 32.9% | 18 | 12.9% | 20 | 14.3% | 41 | 29.3% | 15 | 10.7% | 94 | 2.56 | 1.4526 |
| 92. The Gear-Up program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience. | 61 | 43.6% | 18 | 12.9% | 7 | 5.0% | 36 | 25.7% | 18 | 12.9% | 79 | 2.68 | 1.5573 |
| 93. The New Century Scholars program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience. | 54 | 38.6% | 9 | 6.4% | 12 | 8.6% | 48 | 34.3% | 17 | 12.1% | 86 | 2.85 | 1.5602 |
| 94. The Upward Bound program is effective in preparing high school students to transition to, and participate in, the college experience. | 59 | 42.4% | 15 | 10.8% | 7 | 5.0% | 38 | 27.3% | 20 | 14.4% | 80 | 2.79 | 1.5938 |
| C. Library | |||||||||||||
| 95. Library facilities are adequate. | 13 | 9.3% | 1 | 0.7% | 5 | 3.6% | 83 | 59.3% | 38 | 27.1% | 127 | 3.24 | 1.0966 |
| 96. Library resources are adequate. | 15 | 10.7% | 1 | 0.7% | 8 | 5.7% | 75 | 53.6% | 41 | 29.3% | 125 | 3.25 | 1.1670 |
| 97. Library staff respond to requests promptly. | 14 | 10.0% | 1 | 0.7% | 3 | 2.1% | 59 | 42.1% | 63 | 45.0% | 126 | 3.46 | 1.1861 |
| 98. Library staff are helpful and knowledgeable. | 11 | 7.9% | 1 | 0.7% | 1 | 0.7% | 61 | 43.6% | 66 | 47.1% | 129 | 3.49 | 1.0848 |
| IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| D. Learning Assistance Center (LAC) | # | % | # | % | # | % | # | % | # | % | |||
| 99. The LAC provides a useful service to the college. | 27 | 19.3% | 1 | 0.7% | 5 | 3.6% | 45 | 32.1% | 62 | 44.3% | 113 | 3.49 | 1.4818 |
| 100. LAC staff are helpful and knowledgeable. | 30 | 21.4% | 0 | 0.0% | 9 | 6.4% | 45 | 32.1% | 56 | 40.0% | 110 | 3.43 | 1.5160 |
| E. Distance Learning | |||||||||||||
| 101. Distance Learning facilities are adequate. | 50 | 36.0% | 0 | 0.0% | 7 | 5.0% | 62 | 44.6% | 20 | 14.4% | 89 | 3.15 | 1.5737 |
| 102. Distance Learning resources are adequate. | 48 | 34.3% | 1 | 0.7% | 9 | 6.4% | 65 | 46.4% | 17 | 12.1% | 92 | 3.07 | 1.5283 |
| 103. Distance Learning staff respond to requests promptly. | 46 | 32.9% | 1 | 0.7% | 3 | 2.1% | 47 | 33.6% | 43 | 30.7% | 94 | 3.40 | 1.6849 |
| 104. Distance Learning staff are helpful and knowledgeable. | 45 | 32.1% | 1 | 0.7% | 3 | 2.1% | 48 | 34.3% | 43 | 30.7% | 95 | 3.40 | 1.6738 |
| 105. The college is effective in meeting the educational needs of students who take distance learning courses. | 45 | 32.4% | 2 | 1.4% | 6 | 4.3% | 64 | 46.0% | 22 | 15.8% | 94 | 3.13 | 1.5612 |
| 106. I am satisfied with BlackBoard as a delivery tool for curriculum online classes. | 59 | 42.8% | 2 | 1.4% | 15 | 10.9% | 44 | 31.9% | 18 | 13.0% | 79 | 2.99 | 1.5924 |
| 107. I am satisfied with Moodle as a delivery tool for continuing education online classes. | 101 | 72.1% | 3 | 2.1% | 5 | 3.6% | 22 | 15.7% | 9 | 6.4% | 39 | 2.95 | 1.4006 |
| 108. The college provides adequate support services (such as financial aid, registration, and other support services) to distance learning students. | 61 | 43.6% | 4 | 2.9% | 17 | 12.1% | 39 | 27.9% | 19 | 13.6% | 79 | 2.92 | 1.5859 |
| F. Admissions | |||||||||||||
| 109. Admissions staff respond to requests promptly and effectively. | 28 | 20.0% | 6 | 4.3% | 13 | 9.3% | 60 | 42.9% | 33 | 23.6% | 112 | 3.07 | 1.4376 |
| 110. Admissions staff provide students accurate information concerning admissions requirements. | 32 | 22.9% | 11 | 7.9% | 8 | 5.7% | 58 | 41.4% | 31 | 22.1% | 108 | 3.01 | 1.4964 |
| 111. I have adequate opportunities to assist in recruiting for my program. | 59 | 42.1% | 7 | 5.0% | 4 | 2.9% | 41 | 29.3% | 29 | 20.7% | 81 | 3.14 | 1.6993 |
| 112. Overall, I am satisfied with the Admissions process. | 30 | 21.6% | 8 | 5.8% | 10 | 7.2% | 58 | 41.7% | 33 | 23.7% | 109 | 3.06 | 1.4722 |
| G. Career Center | |||||||||||||
| 113. The Career Center collaborates with instructors and promptly responds to requests from students and faculty/staff. | 51 | 36.4% | 6 | 4.3% | 3 | 2.1% | 46 | 32.9% | 34 | 24.3% | 89 | 3.21 | 1.7143 |
| 114. The Career Center provides a wide array of career-related resources, seminars, workshops and one-to-one assessment and counseling. | 42 | 30.0% | 4 | 2.9% | 3 | 2.1% | 49 | 35.0% | 42 | 30.0% | 98 | 3.32 | 1.6765 |
| 115. The Career Center provides a valuable service to my program and students. | 48 | 34.3% | 7 | 5.0% | 7 | 5.0% | 43 | 30.7% | 35 | 25.0% | 92 | 3.15 | 1.6960 |
| H. Financial Aid | |||||||||||||
| 116. The Financial Aid Office responds promptly to requests for information. | 50 | 36.0% | 2 | 1.4% | 15 | 10.8% | 45 | 32.4% | 27 | 19.4% | 89 | 3.09 | 1.5981 |
| 117. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. | 49 | 35.3% | 1 | 0.7% | 12 | 8.6% | 53 | 38.1% | 24 | 17.3% | 90 | 3.11 | 1.5908 |
| 118. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. | 61 | 43.9% | 4 | 2.9% | 7 | 5.0% | 47 | 33.8% | 20 | 14.4% | 78 | 3.06 | 1.6374 |
| H. Financial Aid (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| 119. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. | 48 | 34.5% | 10 | 7.2% | 20 | 14.4% | 38 | 27.3% | 23 | 16.5% | 91 | 2.81 | 1.5524 |
| I. Placement Testing | |||||||||||||
| 120. Placement test scores are readily available and easily interpreted when needed to advise students. | 57 | 41.3% | 4 | 2.9% | 4 | 2.9% | 43 | 31.2% | 30 | 21.7% | 81 | 3.22 | 1.7010 |
| J. Registrar | |||||||||||||
| 121. The Registrar's Office provides accurate information. | 27 | 19.3% | 2 | 1.4% | 1 | 0.7% | 58 | 41.4% | 52 | 37.1% | 113 | 3.42 | 1.4974 |
| 122. The Registrar's Office provides timely information. | 28 | 20.0% | 2 | 1.4% | 3 | 2.1% | 59 | 42.1% | 48 | 34.3% | 112 | 3.37 | 1.5015 |
| 123. The Registrar's Office responds to requests in an effective, prompt manner. | 26 | 18.7% | 2 | 1.4% | 7 | 5.0% | 56 | 40.3% | 48 | 34.5% | 113 | 3.33 | 1.4689 |
| 124. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. | 37 | 26.4% | 2 | 1.4% | 10 | 7.1% | 48 | 34.3% | 43 | 30.7% | 103 | 3.28 | 1.5825 |
| 125. Overall, I am satisfied with the services of the Registrar's Office. | 26 | 18.6% | 2 | 1.4% | 6 | 4.3% | 57 | 40.7% | 49 | 35.0% | 114 | 3.34 | 1.4721 |
| K. Student Disability Services | |||||||||||||
| 126. I am aware of the college resources available to students with disabilities. | 25 | 17.9% | 3 | 2.1% | 11 | 7.9% | 71 | 50.7% | 30 | 21.4% | 115 | 3.11 | 1.3606 |
| 127. I am adequately trained on how to work with students with disabilities. | 39 | 27.9% | 4 | 2.9% | 19 | 13.6% | 58 | 41.4% | 20 | 14.3% | 101 | 2.93 | 1.4820 |
| L. Student Support Services | |||||||||||||
| 128. Student Support Services provides helpful services & assistance to students. | 26 | 18.7% | 2 | 1.4% | 5 | 3.6% | 58 | 41.7% | 48 | 34.5% | 113 | 3.35 | 1.4385 |
| 129. Overall, I am satisfied with the efforts of Student Support Services. | 26 | 18.6% | 3 | 2.1% | 6 | 4.3% | 55 | 39.3% | 50 | 35.7% | 114 | 3.33 | 1.4520 |
| V. INSTITUTIONAL ADVANCEMENT | |||||||||||||
| A. Public Information | |||||||||||||
| 130. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. | 15 | 10.7% | 0 | 0.0% | 2 | 1.4% | 76 | 54.3% | 47 | 33.6% | 125 | 3.36 | 1.1448 |
| 131. Public Information Office publications are accurate and error-free. | 15 | 10.7% | 0 | 0.0% | 7 | 5.0% | 83 | 59.3% | 35 | 25.0% | 125 | 3.22 | 1.1179 |
| 132. Public Information publications are attractive and reader-friendly. | 13 | 9.4% | 0 | 0.0% | 2 | 1.4% | 80 | 57.6% | 44 | 31.7% | 126 | 3.33 | 1.2673 |
| 133. The Public Information Office staff is responsive to requests for assistance from faculty and staff. | 23 | 16.4% | 0 | 0.0% | 1 | 0.7% | 73 | 52.1% | 43 | 30.7% | 117 | 3.36 | 1.3202 |
| VI. SENIOR ADMINISTRATION | |||||||||||||
| A. Resource Development | |||||||||||||
| 134. I understand the Funding Assistance Request process utilized by the SCC Foundation and the Office for Grant Activities. | 42 | 29.8% | 3 | 2.1% | 17 | 12.1% | 55 | 39.0% | 24 | 17.0% | 99 | 3.01 | 1.5266 |
| 135. I am aware of the Fund for the Improvement of Teaching & Learning Mini-grant program supported by the SCC Foundation and the Office for Grant Activities. | 41 | 29.3% | 1 | 0.7% | 10 | 7.1% | 59 | 42.1% | 29 | 20.7% | 99 | 3.17 | 1.5455 |
| VI. SENIOR ADMINISTRATION (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| B. SCC Foundation | # | % | # | % | # | % | # | % | # | % | |||
| 136. I am familiar with the purpose and activities of the SCC Foundation. | 32 | 22.9% | 3 | 2.1% | 16 | 11.4% | 58 | 41.4% | 31 | 22.1% | 108 | 3.08 | 1.4514 |
| 137. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. | 38 | 27.1% | 3 | 2.1% | 20 | 14.3% | 49 | 35.0% | 30 | 21.4% | 102 | 3.04 | 1.5199 |
| 138. The Foundation Office is effective in raising funds to supplement student & college resources. | 57 | 40.7% | 8 | 5.7% | 15 | 10.7% | 38 | 27.1% | 22 | 15.7% | 83 | 2.89 | 1.5925 |
| C, Office for Grant Activities | |||||||||||||
| 139. I am familiar with the purpose, activities and services of the Office for Grant Activities. | 36 | 25.7% | 2 | 1.4% | 10 | 7.1% | 64 | 45.7% | 28 | 20.0% | 104 | 3.13 | 1.5039 |
| 140. The Office for Grant Activities is effective in securing funds to supplement college resources. | 53 | 37.9% | 8 | 5.7% | 14 | 10.0% | 43 | 30.7% | 22 | 15.7% | 87 | 2.91 | 1.5796 |
| D. Senior Leadership | |||||||||||||
| 141. I feel my input on important issues at the college is valued by senior administration. | 20 | 14.4% | 10 | 7.2% | 12 | 8.6% | 71 | 51.1% | 26 | 18.7% | 119 | 2.95 | 1.2924 |
| 142. I am satisfied with the level of communication between faculty/staff and senior administration. | 15 | 10.8% | 10 | 7.2% | 18 | 12.9% | 67 | 48.2% | 29 | 20.9% | 124 | 2.93 | 1.2084 |
| 143. Senior leadership treat faculty/staff as valued members of the college team. | 16 | 11.6% | 9 | 6.5% | 8 | 5.8% | 72 | 52.2% | 33 | 23.9% | 122 | 3.06 | 1.2358 |
| 144. I agree with the current direction of the college. | 18 | 13.1% | 6 | 4.4% | 6 | 4.4% | 72 | 52.6% | 35 | 25.5% | 119 | 3.14 | 1.2732 |
| E. Planning & Research | |||||||||||||
| 145. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. | 33 | 23.7% | 0 | 0.0% | 0 | 0.0% | 49 | 35.3% | 57 | 41.0% | 106 | 3.54 | 1.5607 |
| 146. The Research & Planning Office provides an effective level of support to program review efforts. | 48 | 34.5% | 0 | 0.0% | 0 | 0.0% | 38 | 27.3% | 53 | 38.1% | 91 | 3.58 | 1.7570 |
| 147. The Research & Planning Office provides an effective level of support to departmental planning efforts. | 44 | 31.7% | 0 | 0.0% | 0 | 0.0% | 42 | 30.2% | 53 | 38.1% | 95 | 3.56 | 1.7103 |
| 148. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. | 48 | 34.5% | 0 | 0.0% | 0 | 0.0% | 33 | 23.7% | 58 | 41.7% | 91 | 3.64 | 1.7848 |
| 149. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. | 38 | 27.1% | 0 | 0.0% | 0 | 0.0% | 41 | 29.3% | 61 | 43.6% | 102 | 3.60 | 1.6655 |