| SCC Faculty/Staff Evaluation of College Services Results-2011 | |||||||||||||
| Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | ||||||
| # | % | # | % | # | % | # | % | # | % | ||||
| I. ADMINISTRATIVE SERVICES | |||||||||||||
| A. Bookstore | |||||||||||||
| 1. I receive prompt, efficient and courteous service from Bookstore staff. | 34 | 27.9% | 3 | 2.5% | 9 | 7.4% | 49 | 40.2% | 27 | 22.1% | 88 | 3.14 | 1.5417 |
| 2. Bookstore staff provide service to students in a prompt, efficient and courteous manner. | 52 | 43.0% | 7 | 5.8% | 15 | 12.4% | 35 | 28.9% | 12 | 9.9% | 69 | 2.75 | 1.5156 |
| 3. Books and supplies are available when needed. | 47 | 38.5% | 12 | 9.8% | 27 | 22.1% | 29 | 23.8% | 7 | 5.7% | 75 | 2.41 | 1.3620 |
| 4. I am informed by the Bookstore when textbooks are not available from the publisher. | 61 | 50.4% | 9 | 7.4% | 20 | 16.5% | 22 | 18.2% | 9 | 7.4% | 60 | 2.52 | 1.4217 |
| 5. Overall, I am satisfied with the services of the Bookstore. | 35 | 28.7% | 9 | 7.4% | 17 | 13.9% | 44 | 36.1% | 17 | 13.9% | 87 | 2.79 | 1.4687 |
| B. Budgeting Process | |||||||||||||
| 6. I am involved in the process of budget planning for my program/service area. | 37 | 30.1% | 9 | 7.3% | 9 | 7.3% | 35 | 28.5% | 33 | 26.8% | 86 | 3.07 | 1.6230 |
| 7. I have ample time to develop my budget requests for submission. | 45 | 36.6% | 5 | 4.1% | 4 | 3.3% | 35 | 28.5% | 34 | 27.6% | 78 | 3.26 | 1.7070 |
| 8. The college budget is allocated by goals and priorities. | 55 | 44.7% | 3 | 2.4% | 6 | 4.9% | 35 | 28.5% | 24 | 19.5% | 68 | 3.18 | 1.6857 |
| 9. Allocated funds are available when needed. | 42 | 34.1% | 5 | 4.1% | 12 | 9.8% | 35 | 28.5% | 29 | 23.6% | 81 | 3.09 | 1.6293 |
| 10. Communication regarding departmental budgets is satisfactory. | 44 | 35.8% | 6 | 4.9% | 10 | 8.1% | 38 | 30.9% | 25 | 20.3% | 79 | 3.04 | 1.6188 |
| 11. The budgeting process is fair and equitable. | 56 | 45.9% | 5 | 4.1% | 6 | 4.9% | 33 | 27.0% | 22 | 18.0% | 66 | 3.09 | 1.6686 |
| 12. Overall, I am satisfied with the budget planning and allocation process. | 46 | 38.0% | 5 | 4.1% | 7 | 5.8% | 39 | 32.2% | 24 | 19.8% | 75 | 3.09 | 1.6411 |
| C. Business Services | |||||||||||||
| 13. Business Services staff provide service in a prompt, efficient and courteous manner. | 13 | 10.6% | 1 | 0.8% | 3 | 2.4% | 42 | 34.1% | 64 | 52.0% | 110 | 3.54 | 1.2306 |
| 14. Travel reimbursement is made in a timely fashion. | 33 | 26.8% | 1 | 0.8% | 0 | 0.0% | 39 | 31.7% | 50 | 40.7% | 90 | 3.53 | 1.6443 |
| 15. Payroll is computed accurately. | 8 | 6.5% | 0 | 0.0% | 1 | 0.8% | 40 | 32.5% | 74 | 60.2% | 115 | 3.63 | 1.0222 |
| 16. Payroll inacuracies are corrected in a timely manner. | 35 | 28.5% | 0 | 0.0% | 0 | 0.0% | 30 | 24.4% | 58 | 47.2% | 88 | 3.66 | 1.7059 |
| 17. Communication with Business Services is open. | 15 | 12.2% | 0 | 0.0% | 2 | 1.6% | 37 | 30.1% | 69 | 56.1% | 108 | 3.62 | 1.2870 |
| 18. Overall, I am satisfied with the services of Business Services. | 5 | 4.1% | 0 | 0.0% | 4 | 3.3% | 38 | 30.9% | 76 | 61.8% | 118 | 3.61 | 0.8989 |
| D. Campus Phone/Mail | |||||||||||||
| 19. The voice mail system is effective. | 9 | 7.3% | 1 | 0.8% | 5 | 4.1% | 53 | 43.1% | 55 | 44.7% | 114 | 3.42 | 1.0766 |
| 20. Paper mail and packages are distributed in a timely manner. | 5 | 4.1% | 0 | 0.0% | 2 | 1.6% | 50 | 40.7% | 66 | 53.7% | 118 | 3.54 | 0.8753 |
| 21. Fax equipment is accessible. | 16 | 13.1% | 7 | 5.7% | 12 | 9.8% | 40 | 32.8% | 47 | 38.5% | 106 | 3.20 | 1.3637 |
| 22. Incoming faxes are distributed in a timely manner. | 26 | 21.1% | 0 | 0.0% | 7 | 5.7% | 38 | 30.9% | 52 | 42.3% | 97 | 3.46 | 1.5261 |
| 23. Overall, I am satisfied with phone and mail communications. | 6 | 4.9% | 0 | 0.0% | 5 | 4.1% | 55 | 44.7% | 57 | 46.3% | 117 | 3.44 | 0.9348 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| E. Food Services- Vending | |||||||||||||
| 24. I am satisfied with the quality of vending products at the college. | 31 | 25.2% | 25 | 20.3% | 34 | 27.6% | 23 | 18.7% | 10 | 8.1% | 92 | 2.20 | 2.3721 |
| 25. I am satisfied with the availability of vending products at the college. | 35 | 28.5% | 24 | 19.5% | 27 | 22.0% | 30 | 24.4% | 7 | 5.7% | 88 | 2.23 | 2.4613 |
| F. Human Resources/Facility Development | |||||||||||||
| 26. College policies and procedures are fair and equitable. | 4 | 3.3% | 3 | 2.4% | 6 | 4.9% | 64 | 52.0% | 46 | 37.4% | 119 | 3.29 | 0.8874 |
| 27. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. | 0 | 0.0% | 0 | 0.0% | 3 | 2.4% | 60 | 48.8% | 60 | 48.8% | 123 | 3.46 | 0.5476 |
| 28. Personnel matters are handled in an efficient manner. | 11 | 8.9% | 4 | 3.3% | 6 | 8.0% | 54 | 43.9% | 48 | 39.0% | 112 | 3.30 | 1.1769 |
| 29. Personnel matters are handled in a confidential manner. | 13 | 10.7% | 4 | 3.3% | 4 | 3.3% | 49 | 40.2% | 52 | 42.6% | 109 | 3.37 | 3.9000 |
| 30. Annual leave and sick leave records are maintained accurately. | 11 | 8.9% | 5 | 4.1% | 14 | 11.4% | 44 | 35.8% | 49 | 39.8% | 112 | 3.22 | 1.2196 |
| 31. I have a clear understanding of all the benefits available to me as an SCC employee. | 4 | 3.3% | 4 | 3.3% | 13 | 10.6% | 56 | 45.5% | 46 | 37.4% | 119 | 3.21 | 0.9479 |
| 32. The salary plan is fair and equitable. | 12 | 9.8% | 15 | 12.2% | 16 | 13.0% | 55 | 44.7% | 25 | 20.3% | 111 | 2.81 | 1.2234 |
| 33. Hiring practices at SCC ensure fairness and objectivity. | 13 | 10.7% | 7 | 5.7% | 5 | 4.1% | 59 | 48.4% | 38 | 31.1% | 109 | 3.17 | 1.2356 |
| 34. Professional development opportunities are adequate. | 4 | 3.3% | 2 | 1.6% | 15 | 12.2% | 63 | 51.2% | 39 | 31.7% | 119 | 3.17 | 0.8939 |
| 35. I have adequate access to the facilities at the off-campus centers. | 31 | 25.8% | 2 | 1.7% | 4 | 3.3% | 47 | 39.2% | 36 | 30.0% | 89 | 3.31 | 1.5659 |
| 36. The facilities and locations are appropriate for instructional services. | 19 | 15.6% | 1 | 0.8% | 6 | 4.9% | 58 | 47.5% | 38 | 31.1% | 103 | 3.29 | 1.3269 |
| 37. Parking is convenient at off-campus centers. | 39 | 31.7% | 1 | 0.8% | 4 | 3.3% | 46 | 37.4% | 33 | 26.8% | 84 | 3.32 | 1.6350 |
| 38. All buildings at off-campus centers are accessible to persons with disabilities. | 56 | 45.5% | 0 | 0.0% | 4 | 3.3% | 37 | 30.1% | 26 | 21.1% | 67 | 3.33 | 1.7195 |
| 39. Overall, I am satisfied with Human Resources (Personnel) services. | 4 | 3.3% | 1 | 0.8% | 5 | 4.1% | 67 | 54.5% | 46 | 37.4% | 119 | 3.33 | 0.8351 |
| G. Maintenance | |||||||||||||
| 40. Custodial staff are prompt, efficient and courteous. | 6 | 5.0% | 2 | 1.7% | 1 | 0.8% | 45 | 37.2% | 67 | 55.4% | 115 | 3.54 | 0.9747 |
| 41. Classrooms are clean. | 12 | 9.9% | 3 | 2.5% | 5 | 4.1% | 48 | 39.7% | 53 | 43.8% | 109 | 3.39 | 1.2169 |
| 42. Offices are clean. | 10 | 8.3% | 3 | 2.5% | 12 | 9.9% | 47 | 38.8% | 49 | 40.5% | 111 | 3.28 | 1.1654 |
| 43. Building hallways and floors are clean. | 5 | 4.1% | 2 | 1.7% | 9 | 7.4% | 51 | 42.1% | 54 | 44.6% | 116 | 3.35 | 0.9592 |
| 44. Lobby and lounge areas are clean. | 7 | 5.8% | 2 | 1.7% | 5 | 4.2% | 52 | 43.3% | 54 | 45.0% | 113 | 3.40 | 1.0257 |
| 45. Restrooms are clean. | 5 | 4.1% | 5 | 4.1% | 13 | 10.7% | 47 | 38.8% | 51 | 42.1% | 116 | 3.24 | 1.0312 |
| 46. Restrooms are regularly stocked with supplies. | 5 | 4.1% | 6 | 5.0% | 7 | 5.8% | 48 | 39.7% | 55 | 45.5% | 116 | 3.31 | 1.0302 |
| 47. I am aware of the procedure for placing maintenance work orders. | 9 | 7.5% | 2 | 1.7% | 1 | 0.8% | 49 | 40.8% | 59 | 49.2% | 111 | 3.49 | 1.0959 |
| 48. Maintenance work orders are resolved in a satisfactory and timely manner. | 11 | 9.2% | 1 | 0.8% | 1 | 0.8% | 41 | 34.2% | 66 | 55.0% | 109 | 3.58 | 1.1686 |
| 49. Campus grounds are kept free of litter and debris. | 5 | 4.1% | 0 | 0.0% | 1 | 0.8% | 38 | 31.4% | 77 | 63.6% | 116 | 3.66 | 0.8768 |
| 50. Landscaping is well maintained. | 5 | 4.1% | 1 | 0.8% | 0 | 0.0% | 29 | 24.0% | 86 | 71.1% | 116 | 3.72 | 0.8928 |
| 51. Overall, I am satisfied that campus buildings and grounds are well maintained. | 4 | 3.3% | 1 | 0.8% | 4 | 3.3% | 44 | 36.7% | 67 | 55.8% | 116 | 3.53 | 0.8744 |
| I. ADMINISTRATIVE SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| H. Purchasing | |||||||||||||
| 52. Purchase requisition guidelines are clearly communicated. | 16 | 13.2% | 4 | 3.3% | 9 | 7.4% | 55 | 45.5% | 37 | 30.6% | 105 | 3.19 | 1.2894 |
| 53. Requests for purchasing asistance and information are responded to promptly. | 21 | 17.4% | 3 | 2.5% | 4 | 3.3% | 45 | 37.2% | 48 | 39.7% | 100 | 3.38 | 1.4371 |
| 54. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed. | 21 | 17.4% | 4 | 3.3% | 4 | 3.3% | 42 | 34.7% | 50 | 41.3% | 100 | 3.38 | 1.4544 |
| 55. Overall, I am satisfied with Purchasing. | 18 | 14.9% | 2 | 1.7% | 4 | 3.3% | 50 | 41.3% | 47 | 38.8% | 103 | 3.38 | 1.3514 |
| I. Safety/Security | |||||||||||||
| 56. I am aware of safe working practices and the SCC Safety Plan. | 8 | 6.6% | 0 | 0.0% | 4 | 3.3% | 65 | 53.7% | 44 | 36.4% | 113 | 3.35 | 0.9911 |
| 57. Protective/safety equipment is provided for appropriate situations. | 26 | 21.3% | 0 | 0.0% | 2 | 1.6% | 56 | 45.9% | 38 | 31.1% | 96 | 3.38 | 1.4646 |
| 58. Exterior lighting is adequate. | 12 | 9.8% | 2 | 1.6% | 8 | 6.6% | 58 | 47.5% | 42 | 34.4% | 110 | 3.27 | 1.1702 |
| 59. I am aware of evacuation procedures in case of fire or other similar emergency. | 5 | 4.1% | 0 | 0.0% | 6 | 4.9% | 62 | 50.8% | 49 | 40.2% | 117 | 3.37 | 0.8794 |
| 60. I am aware of procedures for handling a medical emergency. | 6 | 4.9% | 0 | 0.0% | 7 | 5.7% | 65 | 53.3% | 44 | 36.1% | 116 | 3.32 | 0.9183 |
| 61. I am aware of procedures for a critical incident. | 7 | 5.7% | 1 | 0.8% | 9 | 7.4% | 62 | 50.8% | 43 | 35.2% | 115 | 3.28 | 0.9876 |
| 62. Campus Resource Officers are readily available during class hours. | 29 | 23.8% | 1 | 0.8% | 4 | 3.3% | 43 | 35.2% | 45 | 36.9% | 93 | 3.42 | 1.5617 |
| 63. Campus Resource Officers respond in a prompt, efficient and courteous manner. | 31 | 25.4% | 2 | 1.6% | 3 | 2.5% | 36 | 29.5% | 50 | 41.0% | 91 | 3.47 | 1.6250 |
| 64. Campus Security services are adequate. | 19 | 15.6% | 4 | 3.3% | 4 | 3.3% | 47 | 38.5% | 48 | 39.3% | 103 | 3.35 | 1.3948 |
| 65. Overall, I am satisfied that SCC provides a safe, secure environment. | 10 | 8.2% | 1 | 0.8% | 2 | 1.6% | 58 | 47.5% | 51 | 41.8% | 112 | 3.42 | 1.0933 |
| II. EXTENSION EDUCATION & SERVICES | |||||||||||||
| 66. Continuing Education provides quality instruction. | 58 | 47.9% | 3 | 2.5% | 1 | 0.8% | 35 | 28.9% | 24 | 19.8% | 63 | 3.27 | 1.7207 |
| 67. Continuing Education course offerings are diverse and timely. | 51 | 42.1% | 4 | 3.3% | 5 | 4.1% | 32 | 26.4% | 29 | 24.0% | 70 | 3.23 | 1.7173 |
| 68. I review the Continuing Education list of course offerings quarterly. | 39 | 32.2% | 1 | 0.8% | 8 | 6.6% | 44 | 36.4% | 29 | 24.0% | 82 | 3.23 | 1.6141 |
| 69. Continuing Education is focused on the needs of the student. | 54 | 44.6% | 2 | 1.7% | 5 | 4.1% | 35 | 28.9% | 25 | 20.7% | 67 | 3.24 | 1.7025 |
| 70. The Continuing Education link on the college webpage provides adequate information about programs, locations and schedules. | 48 | 39.7% | 2 | 1.7% | 3 | 2.5% | 40 | 33.1% | 28 | 23.1% | 73 | 3.29 | 1.6980 |
| 71. Continuing Education is responsive to the educational needs of the community. | 44 | 36.4% | 3 | 2.5% | 7 | 5.8% | 41 | 33.9% | 26 | 21.5% | 77 | 3.17 | 1.6431 |
| 72. The Continuing Education Department is a leader in the economic development efforts in the college service area. | 58 | 47.9% | 5 | 4.1% | 7 | 5.8% | 29 | 24.0% | 22 | 18.2% | 63 | 3.08 | 1.6707 |
| 73. Adequate clerical assistance is available at campus/centers other than the Jackson campus. | 69 | 57.0% | 3 | 2.5% | 3 | 2.5% | 26 | 21.5% | 20 | 16.5% | 52 | 3.21 | 1.6796 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS | |||||||||||||
| 74. The e-mail system is effective and enables better communication. | 2 | 1.6% | 0 | 0.0% | 2 | 1.6% | 58 | 47.5% | 60 | 49.2% | 120 | 3.48 | 0.6914 |
| 75. The speed of accessing external networks such as the Internet is adequate. | 2 | 1.6% | 2 | 1.6% | 7 | 5.7% | 53 | 43.4% | 58 | 47.5% | 120 | 3.39 | 0.7989 |
| 76. The college's internal data network (Colleague/Novell) is sufficiently reliable. | 3 | 2.5% | 1 | 0.8% | 8 | 6.6% | 62 | 50.8% | 48 | 39.3% | 119 | 3.32 | 0.8137 |
| 77. I am aware of procedures for requesting technological support/reporting problems. | 3 | 2.5% | 0 | 0.0% | 2 | 1.6% | 50 | 41.0% | 67 | 54.9% | 119 | 3.55 | 0.7622 |
| III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| 78. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. | 4 | 3.3% | 1 | 0.8% | 5 | 4.1% | 45 | 36.9% | 67 | 54.9% | 118 | 3.51 | 0.8772 |
| 79. Overall, I am satisfied with Information Technology resources. | 2 | 1.7% | 2 | 1.7% | 2 | 1.7% | 52 | 43.0% | 63 | 52.1% | 119 | 3.48 | 0.7611 |
| IV. INSTRUCTIONAL & STUDENT SERVICES | |||||||||||||
| A. Instruction | |||||||||||||
| 80. Curriculum programs are current and relevant. | 21 | 17.1% | 0 | 0.0% | 3 | 2.4% | 48 | 39.0% | 51 | 41.5% | 102 | 3.47 | 1.4060 |
| 81. Course offerings are current and relevant. | 21 | 17.1% | 0 | 0.0% | 4 | 3.3% | 52 | 42.3% | 46 | 37.4% | 102 | 3.41 | 1.3891 |
| 82. The college effectively meets the advising needs of its students. | 32 | 26.0% | 0 | 0.0% | 9 | 7.3% | 44 | 35.8% | 38 | 30.9% | 91 | 3.32 | 1.5642 |
| 83. The Arts and Sciences Division provides high quality instruction to students. | 30 | 24.4% | 1 | 0.8% | 1 | 0.8% | 42 | 34.1% | 49 | 39.8% | 93 | 3.49 | 1.5896 |
| 84. The Career Programs Division provides high quality instruction to students. | 29 | 23.6% | 0 | 0.0% | 1 | 0.8% | 40 | 32.5% | 53 | 43.1% | 94 | 3.55 | 1.5812 |
| 85. The Health Services Division provides high quality instruction to students. | 32 | 26.0% | 1 | 0.8% | 0 | 0.0% | 36 | 29.3% | 54 | 43.9% | 91 | 3.57 | 1.6453 |
| 86. Developmental Education provides high quality instruction to students. | 33 | 26.8% | 0 | 0.0% | 4 | 3.3% | 41 | 33.3% | 45 | 36.6% | 90 | 3.46 | 1.6161 |
| 87. The college is effective in meeting the educational needs of students who take evening and weekend classes. | 47 | 38.2% | 1 | 0.8% | 8 | 6.5% | 41 | 33.3% | 26 | 21.1% | 76 | 3.21 | 1.6545 |
| 88. The Macon Campus meets the educational and support service needs of its students. | 62 | 50.4% | 0 | 0.0% | 1 | 0.8% | 34 | 27.6% | 26 | 21.1% | 61 | 3.41 | 1.7515 |
| B. College Access | |||||||||||||
| 89. The Concurrent Enrollment program is effective in preparing high school students to transition to, and participate in, the college experience. | 57 | 47.5% | 1 | 0.8% | 12 | 10.0% | 35 | 29.2% | 15 | 12.5% | 63 | 3.02 | 3.2686 |
| 90. The Early College program is effective in preparing high school students to transition to, and participate in, the college experience. | 51 | 42.1% | 7 | 5.8% | 15 | 12.4% | 34 | 28.1% | 14 | 11.6% | 70 | 2.79 | 1.5350 |
| 91. The Gear-Up program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience. | 67 | 55.4% | 7 | 5.8% | 6 | 5.0% | 23 | 19.0% | 18 | 14.9% | 54 | 2.96 | 1.6187 |
| 92. The New Century Scholars program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience. | 66 | 54.5% | 3 | 2.5% | 9 | 7.4% | 25 | 20.7% | 18 | 14.9% | 55 | 3.05 | 1.6298 |
| 93. The Upward Bound program is effective in preparing high school students to transition to, and participate in, the college experience. | 65 | 53.7% | 5 | 4.1% | 4 | 3.3% | 27 | 22.3% | 20 | 16.5% | 56 | 3.11 | 1.6678 |
| C. Library | |||||||||||||
| 94. Library facilities are adequate. | 15 | 12.2% | 0 | 0.0% | 4 | 3.3% | 60 | 48.8% | 44 | 35.8% | 108 | 3.37 | 1.2241 |
| 95. Library resources are adequate. | 16 | 13.0% | 1 | 0.8% | 6 | 4.9% | 61 | 49.6% | 39 | 31.7% | 107 | 3.29 | 1.2501 |
| 96. Library staff respond to requests promptly. | 17 | 13.8% | 1 | 0.8% | 1 | 0.8% | 44 | 35.8% | 60 | 48.8% | 106 | 3.54 | 1.3358 |
| 97. Library staff are helpful and knowledgeable. | 15 | 12.2% | 1 | 0.8% | 0 | 0.0% | 46 | 37.4% | 61 | 49.6% | 108 | 3.55 | 1.2753 |
| IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| D. Learning Assistance Center (LAC) | # | % | # | % | # | % | # | % | # | % | |||
| 98. The LAC provides a useful service to the college. | 26 | 21.1% | 1 | 0.8% | 0 | 0.0% | 33 | 26.8% | 63 | 51.2% | 97 | 3.63 | 1.5646 |
| 99. LAC staff are helpful and knowledgeable. | 29 | 23.6% | 0 | 0.0% | 2 | 1.6% | 33 | 26.8% | 59 | 48.0% | 94 | 3.61 | 1.6060 |
| E. Distance Learning | |||||||||||||
| 100. Distance Learning facilities are adequate. | 42 | 34.1% | 3 | 2.4% | 4 | 3.3% | 45 | 36.6% | 29 | 23.6% | 81 | 3.23 | 1.6445 |
| 101. Distance Learning resources are adequate. | 39 | 31.7% | 2 | 1.6% | 6 | 4.9% | 48 | 39.0% | 28 | 22.8% | 84 | 3.21 | 1.6026 |
| 102. Distance Learning staff respond to requests promptly. | 37 | 30.1% | 1 | 0.8% | 2 | 1.6% | 35 | 28.5% | 48 | 39.0% | 86 | 3.51 | 1.6950 |
| 103. Distance Learning staff are helpful and knowledgeable. | 36 | 29.3% | 0 | 0.0% | 3 | 2.4% | 33 | 26.8% | 51 | 41.5% | 87 | 3.55 | 1.6907 |
| 104. The college is effective in meeting the educational needs of students who take distance learning courses. | 39 | 31.7% | 1 | 0.8% | 9 | 7.3% | 36 | 29.3% | 38 | 30.9% | 84 | 3.32 | 1.6599 |
| 105. I am satisfied with BlackBoard as a delivery tool for curriculum online classes. | 46 | 37.4% | 3 | 2.4% | 8 | 6.5% | 32 | 26.0% | 34 | 27.6% | 77 | 3.26 | 1.7053 |
| 106. I am satisfied with Moodle as a delivery tool for continuing education online classes. | 89 | 72.4% | 2 | 1.6% | 2 | 1.6% | 16 | 13.0% | 14 | 11.4% | 34 | 3.24 | 1.5139 |
| 107. The college provides adequate support services (such as financial aid, registration, and other support services) to distance learning students. | 51 | 41.8% | 2 | 1.6% | 6 | 4.9% | 35 | 28.7% | 28 | 23.0% | 71 | 3.25 | 1.7047 |
| F. Admissions | |||||||||||||
| 108. Admissions staff respond to requests promptly and effectively. | 29 | 23.6% | 5 | 4.1% | 10 | 8.1% | 48 | 39.0% | 31 | 25.2% | 94 | 3.12 | 1.5015 |
| 109. Admissions staff provide students accurate information concerning admissions requirements. | 32 | 26.0% | 5 | 4.1% | 6 | 4.9% | 48 | 39.0% | 32 | 26.0% | 91 | 3.18 | 1.5523 |
| 110. I have adequate opportunities to assist in recruiting for my program. | 54 | 43.9% | 2 | 1.6% | 3 | 2.4% | 37 | 30.1% | 27 | 22.0% | 69 | 3.29 | 1.7180 |
| 111. Overall, I am satisfied with the Admissions process. | 28 | 22.8% | 5 | 4.1% | 3 | 2.4% | 57 | 46.3% | 30 | 24.4% | 95 | 3.18 | 1.4835 |
| G. Career Center | |||||||||||||
| 112. The Career Center collaborates with instructors and promptly responds to requests from students and faculty/staff. | 51 | 41.8% | 1 | 0.8% | 2 | 1.6% | 37 | 30.3% | 31 | 25.4% | 71 | 3.38 | 1.7389 |
| 113. The Career Center provides a wide array of career-related resources, seminars, workshops and one-to-one assessment and counseling. | 44 | 36.1% | 0 | 0.0% | 0 | 0.0% | 42 | 34.4% | 36 | 29.5% | 78 | 3.46 | 1.7164 |
| 114. The Career Center provides a valuable service to my program and students. | 50 | 41.0% | 0 | 0.0% | 3 | 2.5% | 38 | 31.1% | 31 | 25.4% | 72 | 3.39 | 1.7297 |
| H. Financial Aid | |||||||||||||
| 115. The Financial Aid Office responds promptly to requests for information. | 39 | 32.0% | 5 | 4.1% | 10 | 8.2% | 42 | 34.4% | 26 | 21.3% | 83 | 3.07 | 1.5903 |
| 116. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. | 44 | 36.1% | 4 | 3.3% | 7 | 5.7% | 45 | 36.9% | 22 | 18.0% | 78 | 3.09 | 1.6082 |
| 117. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. | 58 | 47.2% | 7 | 5.7% | 6 | 4.9% | 37 | 30.1% | 15 | 12.2% | 65 | 2.92 | 1.5953 |
| H. Financial Aid (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| # | % | # | % | # | % | # | % | # | % | ||||
| 118. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. | 41 | 33.3% | 9 | 7.3% | 14 | 11.4% | 45 | 36.6% | 14 | 11.4% | 82 | 2.78 | 1.4914 |
| I. Placement Testing | |||||||||||||
| 119. Placement test scores are readily available and easily interpreted when needed to advise students. | 49 | 39.8% | 3 | 2.4% | 4 | 3.3% | 37 | 30.1% | 30 | 24.4% | 74 | 3.27 | 1.7079 |
| J. Registrar | |||||||||||||
| 120. The Registrar's Office provides accurate information. | 28 | 22.8% | 2 | 1.6% | 5 | 4.1% | 49 | 39.8% | 39 | 31.7% | 95 | 3.32 | 1.5157 |
| 121. The Registrar's Office provides timely information. | 28 | 22.8% | 2 | 1.6% | 6 | 4.9% | 48 | 39.0% | 39 | 31.7% | 95 | 3.31 | 1.5161 |
| 122. The Registrar's Office responds to requests in an effective, prompt manner. | 27 | 22.0% | 2 | 1.6% | 9 | 7.3% | 47 | 38.2% | 38 | 30.9% | 96 | 3.26 | 1.4945 |
| 123. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. | 33 | 26.8% | 4 | 3.3% | 4 | 3.3% | 51 | 41.5% | 31 | 25.2% | 90 | 3.21 | 1.5576 |
| 124. Overall, I am satisfied with the services of the Registrar's Office. | 26 | 21.1% | 2 | 1.6% | 6 | 4.9% | 52 | 42.3% | 37 | 30.1% | 97 | 3.28 | 1.4706 |
| K. Student Disability Services | |||||||||||||
| 125. I am aware of the college resources available to students with disabilities. | 22 | 17.9% | 0 | 0.0% | 3 | 2.4% | 49 | 39.8% | 49 | 39.8% | 101 | 3.46 | 1.4222 |
| 126. I am adequately trained on how to work with students with disabilities. | 30 | 24.4% | 1 | 0.8% | 8 | 6.5% | 45 | 36.6% | 39 | 31.7% | 93 | 3.31 | 1.5438 |
| 127. I am satisfied with the services provided by the Student Disability Office. | 31 | 25.2% | 0 | 0.0% | 1 | 0.8% | 46 | 37.4% | 45 | 36.6% | 92 | 3.48 | 1.5824 |
| L. Student Success Services | |||||||||||||
| 128. I am satisfied with the services provided by the Student Disability Office. | 39 | 32.0% | 1 | 0.8% | 3 | 2.5% | 44 | 36.1% | 35 | 28.7% | 83 | 3.36 | 1.6538 |
| M. Student Support Services | |||||||||||||
| 129. Student Support Services provides helpful services & assistance to students. | 22 | 17.9% | 0 | 0.0% | 2 | 1.6% | 53 | 43.1% | 46 | 37.4% | 101 | 3.44 | 1.4086 |
| 130. Overall, I am satisfied with the efforts of Student Support Services. | 23 | 18.7% | 0 | 0.0% | 2 | 1.6% | 52 | 42.3% | 46 | 37.4% | 100 | 3.44 | 1.4313 |
| V. BUSINESS & INSTITUTIONAL DEVELOPMENT | |||||||||||||
| A. Public Information/Webmaster | |||||||||||||
| 131. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. | 15 | 12.2% | 1 | 0.8% | 7 | 5.7% | 60 | 48.8% | 40 | 32.5% | 108 | 3.29 | 1.2294 |
| 132. Public Information Office publications are accurate and error-free. | 15 | 12.2% | 3 | 2.4% | 7 | 5.7% | 59 | 48.0% | 39 | 31.7% | 108 | 3.24 | 1.2482 |
| 133. Public Information publications are attractive and reader-friendly. | 16 | 13.0% | 1 | 0.8% | 5 | 4.1% | 59 | 48.0% | 42 | 34.1% | 107 | 3.33 | 1.2598 |
| 134. The Public Information Office staff is responsive to requests for assistance from faculty and staff. | 18 | 14.6% | 2 | 1.6% | 1 | 0.8% | 55 | 44.7% | 47 | 38.2% | 105 | 3.40 | 1.3332 |
| 135. The college web page is a convenient resource for accessing current and accurate college information. | 9 | 11.4% | 2 | 2.5% | 6 | 7.6% | 34 | 43.0% | 28 | 35.4% | 70 | 3.26 | 1.2505 |
| V. BUSINESS & INSTITUTIONAL DEVELOPMENT (Cont.) | Don't Know/ Cannot Judge | Strongly Disagree | Disagree | Agree | Strongly Agree | Total Responses | Mean | Standard Deviation | |||||
| B. SCC Foundation | # | % | # | % | # | % | # | % | # | % | |||
| 136. I am familiar with the purpose and activities of the SCC Foundation. | 36 | 29.5% | 2 | 1.6% | 13 | 10.7% | 45 | 36.9% | 26 | 21.3% | 86 | 3.10 | 1.5499 |
| 137. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. | 46 | 37.7% | 1 | 0.8% | 11 | 9.0% | 42 | 34.4% | 22 | 18.0% | 76 | 3.12 | 1.6124 |
| 138. The Foundation Office is effective in raising funds to supplement student & college resources. | 53 | 43.1% | 4 | 3.3% | 5 | 4.1% | 40 | 32.5% | 21 | 17.1% | 70 | 3.11 | 1.6537 |
| VI. SENIOR ADMINISTRATION | |||||||||||||
| A. Senior Leadership | |||||||||||||
| 139. I feel my input on important issues at the college is valued by senior administration. | 16 | 13.1% | 6 | 4.9% | 5 | 4.1% | 52 | 42.6% | 43 | 35.2% | 106 | 3.25 | 1.3238 |
| 140. I am satisfied with the level of communication between faculty/staff and senior administration. | 11 | 9.2% | 6 | 5.0% | 7 | 5.8% | 52 | 43.3% | 44 | 36.7% | 109 | 3.23 | 1.2074 |
| 141. Senior leadership treat faculty/staff as valued members of the college team. | 10 | 8.3% | 6 | 5.0% | 4 | 3.3% | 51 | 42.1% | 50 | 41.3% | 111 | 3.31 | 1.1828 |
| 142. I agree with the current direction of the college. | 20 | 16.4% | 5 | 4.1% | 3 | 2.5% | 47 | 38.5% | 47 | 38.5% | 102 | 3.33 | 1.4214 |
| B. Planning & Research | |||||||||||||
| 143. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. | 28 | 23.0% | 0 | 0.0% | 0 | 0.0% | 45 | 36.9% | 49 | 40.2% | 94 | 3.52 | 1.5507 |
| 144. The Research & Planning Office provides an effective level of support to program review efforts. | 35 | 28.7% | 0 | 0.0% | 0 | 0.0% | 40 | 32.8% | 47 | 38.5% | 87 | 3.54 | 1.6625 |
| 145. The Research & Planning Office provides an effective level of support to departmental planning efforts. | 34 | 27.9% | 0 | 0.0% | 1 | 0.8% | 40 | 32.8% | 47 | 38.5% | 88 | 3.52 | 1.6472 |
| 146. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. | 40 | 32.8% | 0 | 0.0% | 0 | 0.0% | 35 | 28.7% | 47 | 38.5% | 82 | 3.57 | 1.7328 |
| 147. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. | 30 | 24.6% | 0 | 0.0% | 0 | 0.0% | 40 | 32.8% | 52 | 42.6% | 92 | 3.57 | 1.6010 |