SCC Faculty/Staff Evaluation of College Services:  Mean Scores for 2008-11
	2008 Mean	2009 Mean	2010 Mean	2011 Mean
I. ADMINISTRATIVE SERVICES
A. Bookstore
1. I receive prompt, efficient and courteous service from Bookstore staff.	3.37	3.46	3.27	3.14
2. Bookstore staff provide service to students in a prompt, efficient and courteous manner.	3.15	3.26	3.08	2.75
3. Books and supplies are available when needed.	3.02	2.96	2.82	2.41
4. I am informed by the Bookstore when textbooks are not available from the publisher.	3.03	3.00	2.88	2.52
5. Overall, I am satisfied with the services of the Bookstore.	3.25	3.23	3.08	2.79
B. Budgeting Process
6. I am involved in the process of budget planning for my program/service area.	3.04	3.07	3.19	3.07
7. I have ample time to develop my budget requests for submission.	3.26	3.28	3.36	3.26
8. The college budget is allocated by goals and priorities.	2.93	3.15	3.11	3.18
9. Allocated funds are available when needed.	3.02	2.99	3.22	3.09
10. Communication regarding departmental budgets is satisfactory.	2.87	3.05	3.14	3.04
11. The budgeting process is fair and equitable.	2.89	3.06	3.00	3.09
12. Overall, I am satisfied with the budget planning and allocation process.	2.95	3.08	3.05	3.09
C. Business Services
13. Business Services staff provide service in a prompt, efficient and courteous manner.	3.48	3.50	3.51	3.54
14. Travel reimbursement is made in a timely fashion.	3.37	3.41	3.43	3.53
15. Payroll is computed accurately.	3.38	3.52	3.62	3.63
16. Payroll inacuracies are corrected in a timely manner.	3.35	3.48	3.57	3.66
17. Communication with Business Services is open.	3.52	3.45	3.51	3.62
18. Overall, I am satisfied with the services of Business Services.	3.41	3.47	3.53	3.61
D. Campus Phone/Mail
19. The voice mail system is effective.	3.06	2.97	2.69	3.42
20. Paper mail and packages are distributed in a timely manner.	3.43	3.54	3.51	3.54
21. Fax equipment is accessible.	3.10	3.12	3.15	3.20
22. Incoming faxes are distributed in a timely manner.	3.30	3.37	3.42	3.46
23. Overall, I am satisfied with phone and mail communications.	3.20	3.20	3.05	3.44
E. Food Services
24. I am satisfied with the quality of vending products at the college.	2.04	2.47	2.21	2.20
25. I am satisfied with the availability of vending products at the college.	2.14	2.58	2.26	2.23
F. Human Resources/Facility Development
26. College policies and procedures are fair and equitable.	3.23	3.32	3.22	3.29
27. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college.	3.30	3.42	3.36	3.46
28. Personnel matters are handled in an efficient manner.	3.19	3.34	3.26	3.30
29. Personnel matters are handled in a confidential manner.	3.24	3.31	3.22	3.37
30. Annual leave and sick leave records are maintained accurately.	3.43	3.35	3.36	3.22
31. I have a clear understanding of all the benefits available to me as an SCC employee.	3.23	3.28	3.36	3.21
32. The salary plan is fair and equitable.	2.90	3.06	2.72	2.81
33. Hiring practices at SCC ensure fairness and objectivity.	3.13	3.21	3.05	3.17
34. Professional development opportunities are adequate.	3.01	3.16	2.99	3.17
35. I have adequate access to facilities at the off-campus centers.	3.33	3.30	3.25	3.31
36. The facilities and locations are appropriate for instructional services.	3.21	3.25	3.21	3.29
37. Parking is convenient at off-campus centers.	3.22	3.25	3.31	3.32
38. All buildings at off-campus centers are  accessible to persons with disabilities.	3.17	3.25	3.16	3.33
39. Overall, I am satisfied with Human Resources (Personnel) services.	3.28	3.37	3.25	3.33
	2008 Mean	2009 Mean	2010 Mean	2011 Mean
G. Maintenance
40. Custodial staff are prompt, efficient and courteous.	3.52	3.56	3.44	3.54
41. Classrooms are clean.	3.31	3.31	3.05	3.39
42. Offices are clean.	3.24	3.30	3.05	3.28
43. Building hallways and floors are clean.	3.32	3.37	3.19	3.35
44. Lobby and lounge areas are clean.	3.38	3.39	3.20	3.40
45. Restrooms are clean.	3.14	3.27	2.96	3.24
46. Restrooms are regularly stocked with supplies.	3.27	3.37	3.15	3.31
47. I am aware of the procedure for placing maintenance work orders.	3.28	3.44	3.39	3.49
48. Maintenance work orders are resolved in a satisfactory and timely manner.	3.37	3.37	3.38	3.58
49. Campus grounds are kept free of litter and debris.	3.47	3.51	3.54	3.66
50. Landscaping is well maintained.	3.50	3.58	3.62	3.72
51. Overall, I am satisfied that campus buildings and grounds are well maintained.	3.43	3.47	3.34	3.53
H. Purchasing
52. Purchase requisition guidelines are clearly communicated.	3.11	3.23	3.28	3.19
53. Requests for purchasing asistance and information are responded to promptly.	3.30	3.34	3.38	3.38
54. Requisitions are processed accurately and in a timely manner such that I receive items as ordered.	3.30	3.38	3.45	3.38
55. Overall, I am satisfied with Purchasing.	3.30	3.38	3.37	3.38
I. Safety/Security
56. I am aware of safe working practices and the SCC Safety Plan.	3.21	3.21	3.28	3.35
57. Protective/safety equipment is provided for appropriate situations.	3.26	3.24	3.29	3.38
58. Exterior lighting is adequate.	3.20	3.12	3.17	3.27
59. I am aware of evacuation procedures in case of fire or other similar emergency.	3.31	3.28	3.35	3.37
60. I am aware of procedures for handling a medical emergency.	3.11	3.16	3.25	3.32
61. I am aware of procedures for a critical incident.	3.21	3.17	3.21	3.28
62. Campus Resource Officers are readily available during class hours.	NA	NA	3.36	3.42
63. Campus Resource Officers respond in a prompt, efficient and courteous manner.	3.29	3.40	3.41	3.47
64. Campus Security services are adequate.	3.12	3.25	3.31	3.35
65. Overall, I am satisfied that SCC provides a safe, secure environment.	3.18	3.29	3.32	3.42
II. EXTENSION EDUCATION & SERVICES
66. Continuing Education provides quality instruction.	3.30	3.42	3.16	3.27
67. Continuing Education course offerings are diverse and timely.	NA	NA	3.11	3.23
68. I review the Continuing Education  list of course offerings quarterly.	NA	NA	3.06	3.23
69. Continuing Education is focused on the needs of the student.	NA	NA	3.13	3.24
70. The Continuing Education link on the college webpage provides adequate information about programs, locations and schedules.	NA	NA	3.14	3.29
71. Continuing Education is responsive to the educational needs of the community.	NA	NA	3.08	3.17
72. The Continuing Education Department is a leader in the economic development efforts in the college service area.	NA	NA	2.91	3.08
73. Adequate clerical assistance is available at campus/centers other than the Jackson campus.	3.17	3.25	3.13	3.21
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
74. The e-mail system is effective and enables better communication.	3.20	3.27	3.04	3.48
75. The speed of accessing external networks such as the Internet is adequate.	3.09	3.25	2.85	3.39
76. The college's internal data network (Colleague/Novell) is sufficiently reliable.	3.07	3.23	2.88	3.32
77. I am aware of procedures for requesting technological support/reporting problems.	3.31	3.43	3.36	3.55
78. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner.	3.25	3.28	3.19	3.51
79. Overall, I am satisfied with Information Technology resources.	3.23	3.36	3.04	3.48
	2008 Mean	2009 Mean	2010 Mean	2011 Mean
IV. INSTRUCTIONAL & STUDENT SERVICES
A. Instruction
80. Curriculum programs are current and relevant.	3.30	3.41	3.34	3.47
81. Course offerings are current and relevant.	3.30	3.39	3.34	3.41
82. The college effectively meets the advising needs of its students.	3.24	3.35	3.27	3.32
83. The Arts and Sciences Division provides high quality instruction to students.	3.37	3.47	3.26	3.49
84. The Career Programs Division provides high quality instruction to students.	3.40	3.54	3.49	3.55
85. The Health Services Division provides high quality instruction to students.	3.42	3.53	3.45	3.57
86. Developmental Education provides high quality instruction to students.	3.39	3.45	3.25	3.46
87. The college is effective in meeting the educational needs of students who take evening and weekend classes.	3.13	3.34	3.14	3.21
88. The Macon Campus meets the educational and support service needs of its students.	3.20	3.34	3.11	3.41
B. College Access
89. The Concurrent Enrollment program is effective in preparing high school students to transition to, and participate in, the college experience.	NA	3.16	2.76	3.02
90. The Early College program is effective in preparing high school students to transition to, and participate in, the college experience.	NA	3.00	2.56	2.79
91. The Gear-Up program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience.	NA	3.21	2.68	2.96
92. The New Century Scholars program is effective in preparing 7th to 12th grade students to transition to, and participate in, the college experience.	NA	3.25	2.85	3.05
93. The Upward Bound program is effective in preparing high school students to transition to, and participate in, the college experience.	NA	3.29	2.79	3.11
C. Library
94. Library facilities are adequate.	3.26	3.39	3.24	3.37
95. Library resources are adequate.	3.19	3.32	3.25	3.29
96. Library staff respond to requests promptly.	3.50	3.53	3.46	3.54
97. Library staff are helpful and knowledgeable.	3.50	3.56	3.49	3.55
D. Learning Assistance Center (LAC)
98. The LAC provides a useful service to the college.	3.53	3.58	3.49	3.63
99. LAC staff are helpful and knowledgeable.	3.51	3.54	3.43	3.61
E. Distance Learning
100. Distance Learning facilities are adequate.	3.33	3.26	3.15	3.23
101. Distance Learning resources are adequate.	3.31	3.26	3.07	3.21
102. Distance Learning staff respond to requests promptly.	3.47	3.45	3.40	3.51
103. Distance Learning staff are helpful and knowledgeable.	3.47	3.47	3.40	3.55
104. The college is effective in meeting the educational needs of students who take distance learning courses.	3.35	3.32	3.13	3.32
105. I am satisfied with BlackBoard as a delivery tool for curriculum online classes.	NA	NA	2.99	3.26
106. I am satisfied with Moodle as a delivery tool for continuing education online classes.	NA	NA	2.95	3.24
107. The college provides adequate support services (such as financial aid, registration, and other support services) to distance learning students.	NA	NA	2.92	3.25
F. Admissions
108. Admissions staff respond to requests promptly and effectively.	3.17	3.20	3.07	3.12
109. Admissions staff provide students accurate information concerning admissions requirements.	3.11	3.28	3.01	3.18
110. I have adequate opportunities to assist in recruiting for my program.	3.11	3.31	3.14	3.29
111. Overall, I am satisfied with the Admissions process.	3.12	3.31	3.06	3.18
	2008 Mean	2009 Mean	2010 Mean	2011 Mean
G. Career Center
112. The Career Center collaborates with instructors and promptly responds to requests from students and faculty/staff.	3.36	3.33	3.21	3.38
113. The Career Center provides a wide array of career-related resources, seminars, workshops and one-to-one assessment and counseling.	3.45	3.32	3.32	3.46
114. The Career Center provides a valuable service to my program and students.	3.11	3.36	3.15	3.39
H. Financial Aid
115. The Financial Aid Office responds promptly to requests for information.	3.22	3.20	3.09	3.07
116. The Financial Aid Office keeps me informed of program changes and upcoming deadlines.	3.12	3.13	3.11	3.09
117. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student.	3.04	3.10	3.06	2.92
118. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them.	2.99	3.09	2.81	2.78
I. Placement Testing
119. Placement test scores are readily available and easily interpreted when needed to advise students.	3.15	3.40	3.22	3.27
J. Registrar
120. The Registrar's Office provides accurate information.	3.35	3.37	3.42	3.32
121. The Registrar's Office provides timely information.	3.28	3.37	3.37	3.31
122. The Registrar's Office responds to requests in an effective, prompt manner.	3.22	3.34	3.33	3.26
123. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them.	3.22	3.35	3.28	3.21
124. Overall, I am satisfied with the services of the Registrar's Office.	3.28	3.35	3.34	3.28
K. Student Disability Services
125. I am aware of the college resources available to students with disabilities.	NA	NA	3.11	3.46
126.  I am adequately trained on how to work with students with disabilities.	NA	NA	2.93	3.31
127. I am satisfied with the services provided by the Student Disability Office.	NA	NA	NA	3.48
L. Student Success Services
128. I am satisfied with the services provided by the Student Disability Office.	NA	NA	NA	3.36
M. Student Support Services
129. Student Support Services provides adequate accomodations and assistance for their students.	3.42	3.47	3.35	3.44
130. Overall, I am satisfied with the efforts of Student Support Services.	3.43	3.49	3.33	3.44
V. BUSINESS & INSTITUTIONAL DEVELOPMENT
A. Public Information/Webmaster
131. The Public Information Office is effective in communicating an accurate and consistent image to students and the community.	3.38	3.43	3.36	3.29
132. Public Information Office publications are accurate and error-free.	3.29	3.40	3.22	3.24
133. Public Information publications are attractive and reader-friendly.	3.38	3.46	3.33	3.33
134. The Public Information Office staff is responsive to requests for assistance from faculty and staff.	3.32	3.51	3.36	3.40
135. The college web page is a convenient resource for accessing current and accurate college information.	3.41	3.37	3.42	3.26
	2008 Mean	2009 Mean	2010 Mean	2011 Mean
B. SCC Foundation
136. I am familiar with the purpose and activities of the SCC Foundation.	3.06	3.15	3.08	3.10
137. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation.	3.24	3.18	3.04	3.12
138. The Foundation Office is effective in raising funds to supplement student & college resources.	3.21	3.21	2.89	3.11
VI. SENIOR ADMINISTRATION
A. Senior Leadership
139. I feel my input on important issues at the college is valued by senior administration.	2.98	3.17	2.95	3.25
140. I am satisfied with the level of communication between faculty/staff and senior administration.	3.05	3.25	2.93	3.23
141. Senior leadership treat faculty and staff as valued members of the college team.	3.15	3.30	3.06	3.31
142. I agree with the current direction of the college.	3.18	3.34	3.14	3.33
B. Planning & Research
143. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information.	3.51	3.56	3.54	3.52
144. The Research & Planning Office provides an effective level of support to program review efforts.	3.56	3.56	3.58	3.54
145. The Research & Planning Office provides an effective level of support to departmental planning efforts.	3.53	3.59	3.56	3.52
146. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests.	3.51	3.60	3.64	3.57
147. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC.	3.52	3.57	3.60	3.57