College of the Great Smoky Mountains - Southwestern Community College, serving Jackson, Macon,  and Swain Counties and Cherokee/ Qually Boundary
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Request Help from Maintenance

Whether you need some help setting up for an event or changing out a ballast in your light fixture, our College’s maintenance staff has a new and improved method for responding quickly and efficiently.

MaintenanceDirect - an Internet-based work order and maintenance management system - is now available for you to fill out maintenance work orders.

In order to get set up with this new system, go to www.myschoolbuilding.com on the Internet and enter our organization number (which you will need to get from Chuck Reece (ext. 280) or Kathleen Breedlove (ext. 260) in the Human Resources Office) in the space provided. After that, you can bookmark the page by selecting: “Favorites” and “Add to Favorites” in your browser. You can also save a shortcut on your computer desktop by clicking on “File/Send/Send shortcut to desktop.” You can then rename the shortcut on your desktop to something that you can remember.

Now you’re ready to submit a work request. The next time you need assistance from Maintenance, you can click on the shortcut you saved on your desktop or in your favorites folder. Then you can fill out the work request form - being very careful to enter your e-mail address correctly because it is your unique username in the system. After that, you can enter the organization password - which you will also need to get from Chuck or Kathleen. You can then click submit.

Anytime you want to check the status of previous requests, you can return to this page and click on the “my requests” tab.


Computer Support
Workorders: If you need to have the computer center install, repair, replace or upgrade any computer related equipment or software, please submit a workorder using this online form:

http://www.southwesterncc.edu/support/request/workorder.htm

Alternatively, you may submit a workorder via email at workorder@southwesterncc.edu


Media Work Request - printable form
Use this form to provide information for your media needs. Please print out a copy of this form, complete it in its entirety and submit it to the Public Information Officer through inner office mail.

Printing & Photocopying Work Request - printable form
Use this form to provide information for your printing needs. Please print out a copy of this form, complete it in its entirety and have it approved by the appropriate dean or vice president before sending it to the PIO's or Pat McKay through inner office mail. All work orders must be submitted at least 10 working days in advance of the deadline.

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 Last updated 4/30/08


 
Southwestern Community College • 447 College Drive • Sylva, NC 28779
828·586·4091 or 800·447·4091
fax 828·586·3129