A QUICK INTRO
The Support & Services Track of the Information Technology Curriculum focuses on help desk and troubleshooting in the Information Technology field.
WHAT YOU STUDY
Course work includes development of a student’s ability to create, store, communicate, exchange and use information to solve technical issues related to information support and services, interactive media, network systems, programming and software development, information security and other emerging technologies based on the selected area of study.
WHAT YOU CAN DO
Graduates should qualify for career opportunities as help desk and user support technicians.
WHAT YOU CAN EARN
For more information about this field, including salary and career pathways, check out this link on our Career Coach assessment tool.
COURSE INFORMATION
Click on title for course description. For your convenience, the following listing includes only credit hours for each course. For a comprehensive listing of classroom, lab and clinical hours for each course, click on this PDF.
FALL SEMESTER 1
| Prefix | No. | Title | Credit |
| ACA | 111 | College Student Success | 1 |
| CIS | 110 | Intro to Computers | 3 |
| CTI | 110 | Web, Pgm, & DB Foundation | 3 |
| CTI | 120 | Network & Security Foundation | 3 |
| ENG | 111 | Writing & Inquiry | 3 |
| NOS | 110 | Operating System Concepts | 3 |
| Totals | 16 |
SPRING SEMESTER 1
| CIS | 115 | Intro to Prog & Logic | 3 |
| CTI | 140 | Virtualization Concepts | 3 |
| DBA | 110 | Database Concepts | 3 |
| ENG | 112 | Writing & Research in the Disciplines | 3 |
| NOS | 130 | Windows Single User | 3 |
| Totals | 15 |
SUMMER SEMESTER
| MAT | 143 | Quantitative Literacy | 3 |
| Choose one of the following: | |||
| ECO | 251 | Principle of Microeconomics | 3 |
| PSY | 118 | Interpersonal Psychology | 3 |
| PSY | 150 | General Psychology | 3 |
| Choose one of the following: | |||
| HUM | 115 | Critical Thinking | 3 |
| PHI | 240 | Introduction to Ethics | 3 |
| Totals | 9 | ||
FALL SEMESTER 2
| CTI | 141 | Cloud & Storage Concepts | 3 |
| CTS | 120 | Hardware/Software Support | 3 |
| CTS | 155 | Tech Support Functions | 3 |
| NOS | 230 | Windows Admin I | 3 |
| Totals | 12 |
SPRING SEMESTER 2
| CTS | 115 | Info Sys Business Concepts | 3 |
| CTS | 130 | Spreadsheet | 3 |
| CTS | 250 | User Support & Software Eval | 3 |
| CTS | 289 | System Support Project | 3 |
| NOS | 120 | Linux/UNIX Single User | 3 |
| WBL | 111 | Work-Based Learning I | 1 |
| Totals | 16 |
Note that PSY 118 does not transfer to a 4 year university.
Click on title for course description. For your convenience, the following listing includes only credit hours for each course. For a comprehensive listing of classroom, lab and clinical hours for each course, click on this PDF.
FALL SEMESTER 1
| CTS | 120 | Hardware/Software Support | 3 |
| CTS | 155 | Tech Support Functions | 3 |
| Totals | 6 |
SPRING SEMESTER 1
| CTS | 115 | Info Sys Business Concepts | 3 |
| CTS | 250 | User Support & Software Eval | 3 |
| Totals | 6 |
This certificate is also offered to high school students through the Career & College Promise initiative.
Click on title for course description.
FALL SEMESTER 1
| Prefix | No. | Title | Credit |
| NOS | 110 | Operating System Concepts | 3 |
| Totals | 3 |
SPRING SEMESTER 1
| NOS | 120 | Linux/UNIX Single User | 3 |
| NOS | 130 | Windows Single User | 3 |
| Totals | 6 |
FALL SEMESTER 2
| NOS | 230 | Windows Admin I | 3 |
| Totals | 3 |
This certificate is also offered to high school students through the Career & College Promise initiative.
