Counseling Services

Local Hotlines

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Mental Health:
 
1.) If you are in crisis or dealing with someone in crisis, first call Appalachian Community Services' “Crisis Hotline”: 888.315.2880  (24/7)
This is the number for The Crisis Hotline, the Mobile Crisis Management Team and Appalachian’s Balsam Center.  You’ll be directed to the best team for you.  
 
Reasons to call: 
Depression, anxiety, substance use, loss of a loved one or a job, suicidal or homicidal ideation, domestic violence, PTSD, sexual assault, divorce, bullying… etc.

 
While Appalachian does serve Jackson County, they do not have a center located in Jackson County. They do have centers in Macon and Swain and other counties.  Their “Balsam Center” is the location closest to Jackson County. 
2) If you (or someone you care about) are finally ready to get help with a mental health issue, but don’t know where to begin, call Vaya Health’s “Access to Care” line at 800.849.6127  (24/7)
Vaya will help you figure out what agencies/organizations are available to meet the needs of the person you are concerned about
 
 Reasons to call:
  • Worried about an emotional, behavioral or learning problem.
  • Worried about an alcohol or drug problem.
  • Afraid of your thoughts, moods or emotions. 
  • A trusted person thinks that you need help.
  • You want information about services for yourself, a child or a loved one.
  • You need to find a healthcare provider near you.
You can also call if you are Experiencing a Crisis, but Vaya is especially set up to help you access long-term help.) 
Vaya covers the 26 counties of WNC.
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3) If you are dealing with someone who is already getting help at Meridian and you want to facilitate a call, Call Meridian at 828.631.3973  (business hours)

This is the usual number to schedule an appointment or get info during regular business hours. If they aren’t scheduling appointments and say “Just come in and we’ll see you as soon as possible”… ask when the shortest waiting times are.
You can also send a message online at:  https://meridianbhs.org/contact-us
 
For Emergency help after hours call 828.226.4818 

Meridian provides community-based services in Jackson, Macon, Swain, and other counties.          
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Domestic Violence
 
 
REACH of Macon County:
Domestic violence, sexual assault, and human trafficking.
Crisis/Hotline  (828)369-5544
     24/7  
 
or dial 911 and ask to be connected to a Victim Advocate from REACH.

They are great. The call is confidential. Even if you are not sure what action you want to take, REACH will give you good information, no pressure, and the knowledge that real help is just a call away.

Emergency Shelter- Shelter is available for victims of Domestic Violence, Sexual Assault and Human Trafficking. The shelter is located in Macon County but also serves victims from Jackson County. Referrals can be made between counties and states. The shelter provides a safe residence and support for victims and their minor children.

Rape Crisis Companions- Crisis intervention, emotional support, medical accompaniment, victim's rights, and law enforcement information is made available to victims of rape/sexual assault. The Rape Crisis Companion will accompany the victim every step of the way, making sure their needs are met.

Court Advocate- A Court Advocate is available to assist victims of Domestic Violence and Sexual Assault who are wanting to pursue legal action. They will provide information and support.
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Center for Domestic Peace - Jackson County
Victims of Domestic Violence
SafeLine 
(828) 586-1237    24/7
 
As with REACH. You will get good information, no pressure, and the knowledge that help is available in Jackson County.   

If you are experiencing an emergency, please contact 911. You may ask law enforcement to connect you with the on call advocate from Center for Domestic Peace.

CDP Services are available in both English and Spanish
 
If you can’t get to their office, but an in-person meeting would be helpful, CDP staff are willing to come meet with you at SCC
(Peter Buck can set up a private room to meet in.)
 
Emergency Shelter: The shelter provides a safe residence and support for victims and their minor children. The emergency shelter is located in Macon County but is available to residents of Jackson County through a partnership with REACH of Macon County.
 
Court Advocate: Court Advocacy is available to assist victims of domestic violence and sexual assault that want to pursue legal action. They will provide information and support such as accompanying the victim to court, assistance completing civil protective orders, and referrals to Legal Aid for civil protective orders.
 
Child/Youth Advocacy: CDP provides youth advocates who act in the best interests of the youth they are working with. Free and confidential services offered range from assisting youth victims of violence in court proceedings, counseling and referrals, youth victim’s rights information, peer support groups, safety planning, teen dating violence intervention and community outreach programs.                 
                          
Additional Services Available:   
Disability Services
Language Services
Prevention Education
Community Education and Training
The CDP office is open Monday thru Friday from 9:00 AM - 5:00 PM  at 26 Ridgeway Street, Sylva NC 28779  (Near the Jackson County Library)      
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Swain/Qualla SAFE:
Domestic Violence Hotline (828) 488-6809
24/7 
As with REACH, you will get good information, no pressure, and the knowledge that help is available in Swain County.  
 
Emergency Shelter: The shelter provides a safe residence and support for victims and their minor children.
 
Court Advocate: Court Advocacy is available to assist victims of domestic violence and sexual assault that want to pursue legal action. They will provide information and support such as accompanying the victim to court, assistance completing civil protective orders, and referrals to Legal Aid for civil protective orders.
 
Additional Services Available:    Helping survivors of DV to set up new lives, get housing, food, etc.
Their office phone is:  (828) 488-9038
 
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National Hotlines
 
Emergency Medical Services - dial 911
If the situation is potentially life-threatening, get immediate emergency assistance by calling 911, available 24 hours a day.

 
Veterans Crisis Line 1-800-273-8255  Press #1
 
National Suicide Prevention Lifeline, 1-800-273-TALK (8255) or Live Online Chat    
   

If you or someone you know is suicidal or in emotional distress, contact the National Suicide Prevention Lifeline.   
Trained crisis workers are available to talk 24 hours a day, 7 days a week.
Your confidential and toll-free call goes to the nearest crisis center in the Lifeline national network.
These centers provide crisis counseling and mental health referrals.

 
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-Substance Abuse and Mental Health Services Administration (SAMHSA)
 
SAMHSA Treatment Referral Helpline
1-877-SAMHSA7 (1-877-726-4727)   

 
Get general information on mental health and locate treatment services in your area.
Speak to a live person, Monday through Friday from 8 a.m. to 8 p.m. EST.           

Online at: https://www.mentalhealth.gov/  

What to Look for regarding:
Anxiety Disorders
Behavioral Disorders
Eating Disorders
Mental Health and Substance Use Disorders
Mood Disorders
and more....
https://www.mentalhealth.gov/what-to-look-for 
 
Seeking help for yourself or others:
https://www.mentalhealth.gov/talk
 
Resources
Mental Health Problems
Young People Looking for Health
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For Friends and Family Members
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