Counseling Services

Student Assistance Program



            SCC’s Student Assistance Program

                provided by McLaughlin Young (MYgroup)

                     --  Information  --


1. Introduction to MYgroup

2. When you call MYgroup for counseling… 

                        What will happen? How does it all work?

3. MYgroup’s Work-Life resources…

                       Articles, videos, monthly seminars, and some consultants.

4. Re MYgroup Online – The Website and APP… 

                        Can be a bit confusing – but they have great info.




North Carolina, using CARES Act funding, has provided MYgroup’s Student Assistance Program to each of the 58 NC Community Colleges.  SCC is glad to be partnering with MYgroup to make their abundant and consistently good services available to our students.  In Community Colleges where MYgroup has already been used, what College Counselors do for students and what MYgroup does, not only do not compete with each other, but actually fill in gaps and reinforce each other.  All the more so, we are pleased to make MYgroup available to our students.

1. Introduction to MYgroup:

MYgroup’s services are offered all SCC students.  This includes Curriculum,  Dual Enrollment (Career and College Promise,  Early College), College and Career Readiness, and Workforce Continuing Education programs.  ---   (Re students who are minors please see end of section #2 “When you call MYgroup for counseling” for how minors can access services.)  

MYgroup’s services are also offered to the permanent household family members of SCC students.  (This does not include dorm or room-mates sharing an apartment, but does include parents, children, fiancés, grandma, etc.) 

MYgroup’s services can be provided by counselors who speak Spanish and multiple other  languages.

●  There is no cost to you for your phone calls, virtual, or face-to-face visits with MYgroup counselors.

MYgroup offers help for personal, professional or school concerns by providing free, confidential, short-term counseling and personal consultation.  After an initial assessment you can have up to 3 sessions per problem.  You may address as many separate problems as needed.    

   MYgroup also provides helpful Work-Life resources dealing with, e.g. Legal issues and Financial issues (see more below).


●  MYgroup has a network of counselors (40,000 worldwide) many with different specialties.  They can help you improve or resolve personal difficulties etc. 

●  Some examples of concerns that MYgroup's counselors address include:


Healthy living

Family problems

Balancing work-school-and family


Relationship issues


Alcohol and drug use/abuse

Marital difficulties

Grief and loss


Crisis events



●  MYgroup is set up for people to call them.  

Calling is the easiest and quickest way to start. Call  800-633-3353 - 24/7

    Or go online: 

     (This link is good for non-emergencies.)




 2. When you call MYgroup…  

                           What will happen? How does it all work?


The first call is an Intake call:  The first call they will get your name and contact info and ask what is going on.  During this Intake call, they will see if: 1) this is actually an emergency requiring immediate action and referral to agencies that are local to you… or if: 2)  this can be addressed by setting up several ordinary counseling sessions.   As the Intake clinician gets a sense of what is going on for you, they will be determining which of their counselors is both: a) experienced in working with the problems you’ve named;  and b) more or less local to you. While phone and video sessions are normal, sometimes it good to have the option to meet face-to-face.  -  Most people find the Intake call itself to be helpful.  

              Your next call is an assessment conversation with your counselor:   During this 1st session your counselor will be getting to know you, get a bit of your history, and a thorough assessesment of the dimensions of your issue(s).   This may take two sessions if you are dealing with a lot of stuff.  The time spent assessing things will help your counselor separate what’s going on into different  problems, each of which may get its own 3 sessions of solution-focused therapy.  -   As with the Intake call, the assessment meetings are often found to be helpful in and of themselves, as you get a larger sense of what you’ve been dealing with… along with a sense of what resources are available and how you’ll be moving forward. 

              Calls after the Assessment: 

A)  Based on the assessment, for those issues for which short-term therapy is recommended… You will start sessions (calls, video meetings, or face-to-face) that are focused on solutions to your first issue/problem.   And then the on the next problem, etc. Up to three sessions per problem. 

B)  Based on the assessment, for any issue determined to be long-term…

You would also be referred outside of MYgroup to appropriate agencies, counselors, and resources local to you.   


●  Confidentiality is central to MYgroup services. No one will know that you have used this resource unless you tell them or give your counselor permission to share  that information… or unless your or someone else’s safety is threatened. 


●  After the first call appointments with your counselor are available during both daytime and evening hours.


●  MYgroup services are not designed to evaluate fitness for duty or authorize leave of absences but will provide referrals as needed. 


●  Minors can also access services:    

            1) Re Counseling:  Students who are 17 years old or younger can access counseling services if a parent or legal guardian calls MYgroup on their behalf and is willing to take part in the initial in-depth assessment… and to participate in counseling to the degree indicated by the assessment.

            2)  Re Work-Life resources:  Minors can access Work-Life resources by themselves…  except for the 30 minutes of free legal advice and maybe something else that I’m forgetting.  Everything else (hundreds of resources) is available.  

            3)  Minors who are in a crisis may call MYgroup and the clinician answering the call will act as a hot line counselor and do what is needed to link the student to immediate resources.  MYgroup is well equipped to link callers to local emergency help like 911, Mobile Crisis units, etc. 




3. MYgroup’s Work-Life resources:

            (articles, videos, monthly seminars, and some consultants)


  Some examples of concerns addressed in MYgroup’s Work-Life section include:

Legal issues

Financial Issues


Elder Care


ID theft recovery 



To access Work-Life resources:


              Or go to:   →  MY Portal Login →  Work-Life   



To log into Work-Life resources:  the SCC Username & Password are required.  They are available on the SCC Alert app:   Home page  → Support Resources  →   Counseling  

 - or -   contact Peter Buck pbuck[at]southwesterncc[dot]edu  or 828.339.4243.  




4. Re MYgroup Online – The Website and App…

       can be a bit confusing but they have great services and info.


●  If you want counseling call 800-633-3353:   MYgroup does not try to hide it, their phone number 800-633-3353 and the clinicians who answer even your first call… they are what MYgroup is all about.     


●  Their Website and App come in 2nd and 3rd place.   The first few times you use them things may be a bit confusing.  This is partly because they are primarily designed for MYgroup’s Employee Assistance Program (EAP) and they include references to the EAP even when talking about the SAP.              

      Of course, once you dig into their Website and the App they have great info.


●  The MYgroup Website: 


●   The easiest contact info to remember is “”.  

        --  (The phone # is at the bottom of their home page.) --  


●  Re the Student Assistance Program:


       The path to it is: > My Portal Login > Student  


       On the Student page you can:


       A) Go to the “Request a SAP Appointment” tab - upper right of screen.  There you can request an appointment on-line.   (This is not for emergencies.)


       B)  Scroll down to Work-Life Services…  and at the bottom of that paragraph it says “access… services through this Link    Use that Link to get to Work-Life Services!  


●  Re Work-Life services:  


     The other path to it is: > My Portal Login > Work-Life  


To log into Work-Life resources:  the SCC Username & Password are required.   They are available on the SCC Alert app:   Home page  → Support Resources  →   Counseling        - or -   contact Peter Buck pbuck[at]southwesterncc[dot]edu  or 828.339.4243.  




●  The MYgroup App: 


              To get it go to the Google Play Store or the Apple App Store and put in:

                 “MYgroup Mclaughlin Young”   -  That will bring up what you want.  


To get to the Student Assistance Program:  


 → “My Portal Login” →  click on the piece of the green square at the bottom of the screen… trust that it is the “Student” one. 


If you have problems getting there try: 


     Type in SAP      Student Overview  



Once there this “Student” App page is like the Website page (see above). 




●  To get to the Work-Life login page   


    → “My Portal Login” →  “Work-Life” 


 To log into Work-Life resources:  the SCC Username & Password are required.    They are available on the SCC Alert app:   Home page  → Support Resources  →   Counseling      - or -   contact Peter Buck pbuck[at]southwesterncc[dot]edu   or  828.339.4243.  


As MYgroup keeps working on it, the App will get easier to use.

Even now, once you get in, they have great material!      






Please take advantage of MYgroup’s Student Assistance Program.  Their staff is  available 24 hours a day, seven days a week, ready to assist you.  They have proven themselves over 30 years.  MYgroup is a consistently a good place to begin when you want help. 


If you have any questions you would like to ask on the SCC side of things, please contact me, Peter Buck, at 828.339.4243 or pbuck[at]southwesterncc[dot]edu.