SCC Faculty/Staff Evaluation of College Services Results-2007
Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
I. ADMINISTRATIVE SERVICES
A. Bookstore
1. Bookstore staff provide service in a prompt, efficient and courteous manner. 21 18.1% 0 0.0% 5 4.3% 55 47.4% 35 30.2% 95 3.32 1.3819
2. Books and supplies are available when needed. 29 25.0% 4 3.4% 14 12.1% 54 46.6% 15 12.9% 87 2.92 1.4137
3. I am aware of when book orders are due. 55 47.4% 1 0.9% 6 5.2% 30 25.9% 24 20.7% 61 3.26 1.7134
4. I am informed by the Bookstore when textbooks are not available from the publisher. 55 47.4% 1 0.9% 8 6.9% 36 31.0% 16 13.8% 61 3.10 1.6287
5. Overall, I am satisfied with the services of the Bookstore. 23 19.8% 1 0.9% 6 5.2% 59 50.9% 27 23.3% 93 3.20 1.3908
B. Budgeting Process
6. I am involved in the process of budget planning for my program/service area. 39 33.6% 6 5.2% 9 7.8% 38 32.8% 24 20.7% 77 3.04 1.6042
7. I have ample time to develop my budget requests for submission. 48 41.4% 3 2.6% 11 9.5% 31 26.7% 23 19.8% 68 3.09 1.6519
8. The college budget is allocated by goals and priorities. 44 37.9% 6 5.2% 13 11.2% 40 34.5% 13 11.2% 72 2.83 1.5244
9. Allocated funds are available when needed. 41 35.3% 5 4.3% 15 12.9% 39 33.6% 16 13.8% 75 2.88 1.5317
10. Communication regarding departmental budgets is satisfactory. 40 34.5% 7 6.0% 15 12.9% 39 33.6% 15 12.9% 76 2.82 1.5129
11. The budgeting process is fair and equitable. 48 41.4% 8 6.9% 11 9.5% 35 30.2% 14 12.1% 68 2.81 1.5506
12. Overall, I am satisfied with the budget planning and allocation process. 38 33.0% 8 7.0% 16 13.9% 38 33.0% 15 13.0% 77 2.78 1.4979
C. Business Services
13. Business Services staff provide service in a prompt, efficient and courteous manner. 10 8.7% 3 2.6% 4 3.5% 59 51.3% 39 33.9% 105 3.28 1.1278
14. Travel reimbursement is made in a timely fashion. 26 22.4% 2 1.7% 8 6.9% 46 39.7% 34 29.3% 90 3.24 1.4948
15. Payroll is computed accurately. 6 5.2% 3 2.6% 2 1.7% 53 45.7% 52 44.8% 110 3.40 0.9964
16. Payroll inacuracies are corrected in a timely manner. 41 35.3% 2 1.7% 3 2.6% 40 34.5% 30 25.9% 75 3.31 1.6780
17. Communication with Business Services is open. 12 10.3% 3 2.6% 5 4.3% 58 50.0% 38 32.8% 104 3.26 1.1880
18. Overall, I am satisfied with the services of Business Services. 8 6.9% 2 1.7% 5 4.3% 61 52.6% 40 34.5% 108 3.29 1.0408
D. Campus Phone/Mail
19. The telephone system meets my needs. 10 8.7% 7 6.1% 14 12.2% 63 54.8% 21 18.3% 105 2.93 1.1125
20. The voice mail system is effective. 13 11.2% 7 6.0% 18 15.5% 55 47.4% 23 19.8% 103 2.91 1.2019
21. Paper mail and packages are distributed in a timely manner. 7 6.0% 1 0.9% 1 0.9% 51 44.0% 56 48.3% 109 3.49 1.0007
22. Fax equipment is accessible. 11 9.5% 4 3.4% 10 8.6% 57 49.1% 34 29.3% 105 3.15 1.1666
23. Incoming faxes are distributed in a timely manner. 24 20.7% 2 1.7% 6 5.2% 53 45.7% 31 26.7% 92 3.23 1.4403
24. Overall, I am satisfied with phone and mail communications.  8 7.0% 1 0.9% 6 5.2% 70 60.9% 30 26.1% 107 3.21 0.9910
I. ADMINISTRATIVE SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
E. Food Services
25. Lil' Harvey's (formerly Footnotes Café) staff provide food in a prompt, efficient and courteous manner. 34 29.3% 28 24.1% 15 12.9% 30 25.9% 9 7.8% 82 2.24 1.3518
26. I am satisfied with the quality of the food in Lil' Harvey's. 34 29.3% 33 28.4% 21 18.1% 22 19.0% 6 5.2% 82 2.01 1.2382
27. Overall, I am satisfied with the availability of food service on the Jackson campus. 34 29.3% 34 29.3% 23 19.8% 21 18.1% 4 3.4% 82 1.94 1.1834
28. Vending services are adequate. 31 26.7% 9 7.8% 19 16.4% 51 44.0% 6 5.2% 85 2.64 1.3431
F. Human Resources/Facility Development
29. College policies and procedures are fair and equitable. 7 6.0% 5 4.3% 6 5.2% 61 52.6% 37 31.9% 109 3.19 1.0467
30. The policies and procedures of the college are well-defined, and are easily accessed by employees of the college. 5 4.3% 2 1.7% 2 1.7% 65 56.0% 42 36.2% 111 3.32 0.9002
31. Personnel matters are handled in an efficient manner. 13 11.2% 4 3.4% 8 6.9% 51 44.0% 40 34.5% 103 3.23 1.2478
32. Personnel matters are handled in a confidential manner. 13 11.2% 6 5.2% 8 6.9% 51 44.0% 38 32.8% 103 3.17 1.2622
33. Annual leave and sick leave records are maintained accurately. 17 14.7% 0 0.0% 3 2.6% 52 44.8% 44 37.9% 99 3.41 1.3159
34. I have a clear understanding of all the benefits available to me as an SCC employee. 10 8.6% 2 1.7% 4 3.4% 57 49.1% 43 37.1% 106 3.33 1.1220
35. The salary plan is fair and equitable. 9 7.8% 9 7.8% 24 20.7% 48 41.4% 26 22.4% 107 2.85 1.1461
36. Hiring practices at SCC ensure fairness and objectivity. 18 15.5% 6 5.2% 12 10.3% 50 43.1% 30 25.9% 98 3.06 1.3453
37. Professional development opportunities are adequate. 9 7.8% 1 0.9% 14 12.1% 64 55.2% 28 24.1% 107 3.11 1.0428
38. Overall, I am satisfied with Human Resources (Personnel) services. 7 6.0% 2 1.7% 11 9.5% 62 53.4% 34 29.3% 109 3.17 1.0042
G. Maintenance
39. Custodial staff are prompt, efficient and courteous. 3 2.6% 0 0.0% 5 4.3% 46 39.7% 62 53.4% 113 3.50 0.8029
40. Classrooms are clean. 10 8.7% 5 4.3% 7 6.1% 47 40.9% 46 40.0% 105 3.28 1.1957
41. Offices are clean. 3 2.6% 5 4.3% 12 10.3% 53 45.7% 43 37.1% 113 3.19 0.9360
42. Building hallways and floors are clean. 2 1.7% 2 1.7% 9 7.8% 54 46.6% 49 42.2% 114 3.32 0.8142
43. Lobby and lounge areas are clean. 2 1.7% 3 2.6% 6 5.2% 57 49.1% 48 41.4% 114 3.32 0.8142
44. Restrooms are clean. 2 1.7% 7 6.0% 13 11.2% 50 43.1% 44 37.9% 114 3.15 0.9416
45. Restrooms are regularly stocked with supplies. 2 1.7% 8 6.9% 10 8.6% 49 42.2% 47 40.5% 114 3.18 0.9558
46. I am aware of the procedure for placing maintenance work orders. 10 8.6% 0 0.0% 5 4.3% 53 45.7% 48 41.4% 106 3.41 1.1094
47. Maintenance work orders are resolved in a satisfactory and timely manner. 9 7.8% 1 0.9% 11 9.5% 46 39.7% 49 42.2% 107 3.34 1.1202
48. Campus grounds are kept free of litter and debris. 2 1.7% 1 0.9% 2 1.7% 46 39.7% 65 56.0% 114 3.54 0.7397
49. Landscaping is well maintained. 3 2.6% 1 0.9% 1 0.9% 42 36.2% 69 59.5% 113 3.58 0.7967
50. Overall, I am satisfied that campus buildings and grounds are well maintained. 3 2.6% 1 0.9% 5 4.3% 49 42.2% 58 50.0% 113 3.45 0.8277
I. ADMINISTRATIVE SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
H. Purchasing
51. Purchase requisition guidelines are clearly communicated. 27 23.3% 1 0.9% 6 5.2% 57 49.1% 25 21.6% 89 3.19 1.4527
52. Requests for purchasing asistance and information are responded to promptly. 26 22.4% 1 0.9% 6 5.2% 54 46.6% 29 25.0% 90 3.23 1.4596
53. Requisitions are processed accurately and in a timely manner such that I receive items as ordered, when needed. 26 22.4% 2 1.7% 4 3.4% 57 49.1% 27 23.3% 90 3.21 1.4536
54. Overall, I am satisfied with Purchasing. 25 21.6% 1 0.9% 6 5.2% 56 48.3% 28 24.1% 91 3.22 1.4353
I. Safety/Security
55. I am aware of safe working practices and the SCC Safety Plan. 9 7.8% 3 2.6% 5 4.3% 66 56.9% 33 28.4% 107 3.21 1.0664
56. Protective/safety equipment is provided for appropriate situations. 37 31.9% 1 0.9% 2 1.7% 48 41.4% 28 24.1% 79 3.30 1.6198
57. Exterior lighting is adequate. 10 8.6% 0 0.0% 12 10.3% 67 57.8% 27 23.3% 106 3.14 1.0511
58. I am aware of evacuation procedures in case of fire or other similar emergency. 8 6.9% 2 1.7% 4 3.4% 67 57.8% 35 30.2% 108 3.25 1.0169
59. I am aware of procedures for handling a medical emergency. 11 9.6% 3 2.6% 13 11.3% 60 52.2% 28 24.3% 104 3.09 1.1355
60. The college has adequate procedures for handling a disturbance. 26 22.4% 3 2.6% 21 18.1% 44 37.9% 22 19.0% 90 2.94 1.4130
61. Security staff respond in a prompt, efficient and courteous manner. 18 15.5% 1 0.9% 11 9.5% 58 50.0% 28 24.1% 98 3.15 1.2917
62. Campus Security services are adequate. 15 12.9% 5 4.3% 24 20.7% 53 45.7% 19 16.4% 101 2.85 1.2049
63. Overall, I am satisfied that SCC provides a safe, secure environment. 8 6.9% 1 0.9% 8 6.9% 74 63.8% 25 21.6% 108 3.14 0.9704
II. EXTENSION EDUCATION & SERVICES
64. Continuing Education provides quality instruction. 45 38.8% 1 0.9% 1 0.9% 42 36.2% 27 23.3% 71 3.34 1.6960
65. I have adequate access to facilities. 46 39.7% 0 0.0% 2 1.7% 44 37.9% 24 20.7% 70 3.31 1.6785
66. The facilities and locations are appropriate for instructional services. 47 40.5% 0 0.0% 4 3.4% 42 36.2% 23 19.8% 69 3.28 1.6725
67. Adequate clerical assistance is available at campus/centers other than the Jackson campus. 45 39.1% 0 0.0% 5 4.3% 41 35.7% 24 20.9% 70 3.27 1.6675
68. Parking is convenient at off-campus centers. 50 43.1% 0 0.0% 1 0.9% 40 34.5% 25 21.6% 66 3.36 1.7173
69. Instructional material, supplies & equipment are available & easily accessed. 57 49.1% 0 0.0% 2 1.7% 36 31.0% 21 18.1% 59 3.32 1.7114
70. All buildings at off-campus centers are  accessible to persons with disabilities. 64 55.2% 2 1.7% 1 0.9% 31 26.7% 18 15.5% 52 3.25 1.6857
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS
71. The e-mail system is effective and enables better communication. 3 2.6% 1 0.9% 6 5.2% 67 57.8% 39 33.6% 113 3.27 0.7903
72. The speed of accessing external networks such as the Internet is adequate. 4 3.4% 3 2.6% 14 12.1% 60 51.7% 35 30.2% 112 3.13 0.9180
73. The college's internal data network is sufficiently reliable. 11 9.5% 1 0.9% 5 4.3% 72 62.1% 27 23.3% 105 3.19 1.0776
74. I am aware of procedures for requesting technological support/reporting problems. 7 6.1% 1 0.9% 7 6.1% 63 54.8% 37 32.2% 108 3.26 0.9849
75. The college's Information System meets my needs for accessing student records and other college information. 16 13.8% 4 3.4% 11 9.5% 56 48.3% 29 25.0% 100 3.10 1.2771
Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
III. INFORMATION TECHNOLOGY & TELECOMMUNICATIONS  # % # % # % # % # %
76. The college webpage is a convenient resource for accessing current and accurate college information. 6 5.2% 0 0.0% 3 2.6% 57 49.1% 50 43.1% 110 3.43 0.9313
77. Computer/technology support staff respond to my requests for help in a timely, professional and courteous manner. 7 6.1% 4 3.5% 4 3.5% 52 45.2% 48 41.7% 108 3.33 1.0639
78. Overall, I am satisfied with Information Technology resources. 5 4.3% 1 0.9% 5 4.3% 68 58.6% 37 31.9% 111 3.27 0.8800
IV. INSTRUCTIONAL & STUDENT SERVICES
A. Instruction
79. Curriculum programs are current and relevant. 19 16.4% 0 0.0% 1 0.9% 59 50.9% 37 31.9% 97 3.37 1.3358
80. Course offerings are current and relevant. 19 16.4% 0 0.0% 0 0.0% 62 53.4% 35 30.2% 97 3.36 1.3248
81. The college effectively meets the advising needs of its students.  27 23.5% 0 0.0% 4 3.5% 51 44.3% 33 28.7% 88 3.33 1.5000
82. The Arts and Sciences Division provides high quality instruction to students. 26 22.4% 0 0.0% 3 2.6% 48 41.4% 39 33.6% 90 3.40 1.5059
83. The Career Programs Division provides high quality instruction to students. 27 23.3% 0 0.0% 0 0.0% 48 41.4% 41 35.3% 89 3.46 1.5328
84. The Health Services Division provides high quality instruction to students. 34 29.3% 0 0.0% 1 0.9% 41 35.3% 40 34.5% 82 3.48 1.6492
85. Developmental Education provides high quality instruction to students. 34 29.3% 0 0.0% 1 0.9% 43 37.1% 38 32.8% 82 3.45 1.6381
86. The college is effective in meeting the educational needs of students who take evening and weekend classes. 35 30.2% 3 2.6% 6 5.2% 46 39.7% 26 22.4% 81 3.17 1.5814
87. The college provides adequate support services (such as financial aid, registration and other support services) to evening and weekend students. 37 31.9% 4 3.4% 7 6.0% 47 40.5% 21 18.1% 79 3.08 1.5658
88. The Macon Campus meets the educational and support service needs of its students. 67 57.8% 2 1.7% 1 0.9% 26 22.4% 20 17.2% 49 3.31 1.7044
B. Library
89. Library facilities are adequate. 19 16.4% 0 0.0% 6 5.2% 59 50.9% 32 27.6% 97 3.27 1.3211
90. Library resources are adequate. 20 17.2% 0 0.0% 8 6.9% 57 49.1% 31 26.7% 96 3.24 1.3423
91. Library staff respond to requests promptly. 18 15.5% 1 0.9% 1 0.9% 47 40.5% 49 42.2% 98 3.47 1.3687
92. Library staff are helpful and knowledgeable. 16 13.8% 0 0.0% 1 0.9% 51 44.0% 48 41.4% 100 3.47 1.2954
C. Learning Assistance Center (LAC)
93. The LAC provides a useful service to the college. 22 19.0% 0 0.0% 1 0.9% 42 36.2% 51 44.0% 94 3.53 1.4679
94. LAC staff are helpful and knowledgeable. 25 21.6% 2 1.7% 2 1.7% 37 31.9% 50 43.1% 91 3.48 1.5512
IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
D. Distance Learning
95. Distance Learning facilities are adequate. 36 31.0% 0 0.0% 4 3.4% 49 42.2% 27 23.3% 80 3.29 1.5954
96. Distance Learning resources are adequate. 36 31.0% 0 0.0% 3 2.6% 53 45.7% 24 20.7% 80 3.26 1.5763
97. Distance Learning staff respond to requests promptly. 35 30.2% 0 0.0% 1 0.9% 43 37.1% 37 31.9% 81 3.44 1.6470
98. Distance Learning staff are helpful and knowledgeable. 32 27.6% 1 0.9% 0 0.0% 47 40.5% 36 31.0% 84 3.40 1.6013
99. The Distance Learning program is effective in meeting the educational needs of students who take distance learning courses. 38 32.8% 0 0.0% 3 2.6% 48 41.4% 27 23.3% 78 3.31 1.6210
E. Admissions
100. Admissions staff respond to requests promptly and effectively. 30 26.1% 2 1.7% 13 11.3% 45 39.1% 25 21.7% 85 3.09 1.5030
101. Admissions staff provide students accurate information concerning admissions requirements. 36 31.0% 6 5.2% 6 5.2% 44 37.9% 24 20.7% 80 3.08 1.5834
102. I have adequate opportunities to assist in recruiting for my program. 54 46.6% 0 0.0% 3 2.6% 39 33.6% 20 17.2% 62 3.27 1.6882
103. Students have adequate opportunities to meet with a counselor about personal, academic and/or career concerns. 46 39.7% 3 2.6% 7 6.0% 42 36.2% 18 15.5% 70 3.07 1.6111
104. Overall, I am satisfied with the Admissions process. 29 25.2% 3 2.6% 10 8.7% 47 40.9% 26 22.6% 86 3.12 1.5028
F. Financial Aid
105. The Financial Aid Office responds promptly to requests for information. 39 33.6% 1 0.9% 11 9.5% 43 37.1% 22 19.0% 77 3.12 1.5810
106. The Financial Aid Office keeps me informed of program changes and upcoming deadlines. 44 37.9% 0 0.0% 10 8.6% 40 34.5% 22 19.0% 72 3.17 1.6255
107. The Financial Aid Office provides me the information I need concerning the work-study program (such as policies and procedures), or the status of my request for a work-study student. 47 40.5% 0 0.0% 9 7.8% 40 34.5% 20 17.2% 69 3.16 1.6320
108. The feedback I receive from students indicates that the Financial Aid Office is courteous and helpful to them. 39 33.9% 3 2.6% 14 12.2% 32 27.8% 27 23.5% 76 3.09 1.6189
G. Placement Testing
109. Placement tests are readily available to entering students. 45 38.8% 1 0.9% 3 2.6% 37 31.9% 30 25.9% 71 3.35 1.7136
110. Placement test scores are readily available and easily interpreted when needed to advise students. 49 42.2% 2 1.7% 5 4.3% 36 31.0% 24 20.7% 67 3.22 1.6883
111. Overall, I am satisfied with the placement testing process. 46 39.7% 0 0.0% 7 6.0% 38 32.8% 25 21.6% 70 3.26 1.6730
H. Registrar
112. The Registrar's Office provides accurate information. 27 23.3% 0 0.0% 5 4.3% 52 44.8% 32 27.6% 89 3.30 1.4887
113. The Registrar's Office provides timely information. 28 24.1% 0 0.0% 7 6.0% 50 43.1% 31 26.7% 88 3.27 1.5006
114. The Registrar's Office responds to requests in an effective, prompt manner. 25 21.6% 0 0.0% 7 6.0% 52 44.8% 32 27.6% 91 3.27 1.4520
115. The feedback I receive from students indicates that the Registrar's Office is courteous and helpful to them. 35 30.2% 1 0.9% 10 8.6% 39 33.6% 31 26.7% 81 3.23 1.6050
116. Overall, I am satisfied with the services of the Registrar's Office. 27 23.3% 0 0.0% 6 5.2% 49 42.2% 34 29.3% 89 3.31 1.5001
IV. INSTRUCTIONAL & STUDENT SERVICES (Cont.) Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
# % # % # % # % # %
I. Student Support Services
117. Student Support Services provides helpful services & assistance to students. 28 24.1% 0 0.0% 7 6.0% 39 33.6% 42 36.2% 88 3.40 1.5612
118. Overall, I am satisfied with the efforts of Student Support Services. 29 25.0% 0 0.0% 6 5.2% 39 33.6% 42 36.2% 87 3.41 1.5786
V. INSTITUTIONAL ADVANCEMENT 
A. Public Information
119. The Public Information Office is effective in communicating an accurate and consistent image to students and the community. 18 15.5% 3 2.6% 4 3.4% 59 50.9% 32 27.6% 98 3.22 1.3226
120. Public Information Office publications are accurate and error-free. 20 17.2% 3 2.6% 10 8.6% 55 47.4% 28 24.1% 96 3.13 1.3518
121. Public Information publications are attractive and reader-friendly. 18 15.5% 3 2.6% 6 5.2% 58 50.0% 31 26.7% 98 3.19 1.3202
122. The Public Information Office staff is responsive to requests for assistance from faculty and staff. 23 19.8% 4 3.4% 7 6.0% 49 42.2% 33 28.4% 93 3.19 1.4464
B. Resource Development
123. I am familiar with the purpose and activities of the SCC Foundation. 24 20.7% 2 1.7% 6 5.2% 61 52.6% 23 19.8% 92 3.14 1.3925
124. The Foundation Office is effective in raising funds to supplement student & college resources. 34 29.3% 1 0.9% 7 6.0% 46 39.7% 28 24.1% 82 3.23 1.5759
125. I have sufficient opportunities to support the fundraising efforts of the SCC Foundation. 28 24.1% 1 0.9% 6 5.2% 52 44.8% 29 25.0% 88 3.24 1.4943
126. I understand the Create, Innovate, Explore (Mini-grant) Process. 37 32.2% 3 2.6% 10 8.7% 46 40.0% 19 16.5% 78 3.04 1.5463
127. I am familiar with the purpose, activities and services of the Office for Grant Activities. 32 27.6% 6 5.2% 13 11.2% 47 40.5% 18 15.5% 84 2.92 1.4790
128. I understand how to participate in the process through which grant seeking priorities are created. 41 35.3% 7 6.0% 16 13.8% 41 35.3% 11 9.5% 75 2.75 1.4749
129. I understand the Beyond the Classroom Mini-grant Process. 42 36.2% 2 1.7% 15 12.9% 43 37.1% 14 12.1% 74 2.93 1.5239
130. The Office for Grant Activities is effective in securing funds to supplement college resources. 51 44.0% 14 12.1% 7 6.0% 30 25.9% 14 12.1% 65 2.68 1.5464
VI. SENIOR ADMINISTRATION  Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
A. Senior Leadership # % # % # % # % # %
131. I feel my input on important issues at the college is valued by senior administration. 14 12.1% 8 6.9% 18 15.5% 46 39.7% 30 25.9% 102 2.96 1.2778
132. I am satisfied with the level of communication between faculty/staff and senior administration. 10 8.6% 5 4.3% 14 12.1% 55 47.4% 32 27.6% 106 3.08 1.1490
133. Senior leadership treat faculty/staff as valued members of the college team. 12 10.3% 4 3.4% 17 14.7% 47 40.5% 36 31.0% 104 3.11 1.2216
134. I agree with the current direction of the college. 14 12.1% 3 2.6% 10 8.6% 55 47.4% 34 29.3% 102 3.18 1.2407
B. Planning & Research Don't Know/  Cannot Judge Strongly Disagree Disagree Agree Strongly Agree Total Responses Mean Standard Deviation
135. Research & Planning reports and publications (such as the Fact Book) contain valid and reliable information. 26 22.4% 1 0.9% 0 0.0% 40 34.5% 49 42.2% 90 3.52 1.5568
136. The Research & Planning Office provides an effective level of support to program review efforts.  36 31.0% 1 0.9% 0 0.0% 35 30.2% 44 37.9% 80 3.53 1.7054
137. The Research & Planning Office provides an effective level of support to departmental planning efforts.  38 32.8% 1 0.9% 0 0.0% 32 27.6% 45 38.8% 78 3.55 1.7384
138. The Research & Planning Officer responds promptly and effectively to my research, informational and/or planning requests. 38 32.8% 1 0.9% 0 0.0% 31 26.7% 46 39.7% 78 3.56 1.7440
139. Overall, I am satisfied with the planning, research and institutional effectiveness efforts at SCC. 30 25.9% 1 0.9% 0 0.0% 38 32.8% 47 40.5% 86 3.52 1.6247