Complaint/Grievance Procedures



Any individual wishing to file a complaint or grievance must use the Student Complaint Information Sheet and Form, link here, or hardcopy form that can be found in each Deans’ office. Individuals are encouraged to resolve concerns or grievances at the informal level with the individual(s) involved, as outlined in Policy 6.03.05.  If the grievance cannot be resolved at the informal level, a formal grievance may be filed in writing with the supervising dean or director of the instructor/staff member. The written grievance must contain with specificity the facts supporting the grievance and the attempt to resolve the grievance at the informal level. In order to be considered, a formal grievance must be submitted in writing using the Student Complaint Information Sheet and Form, signed and two copies sent to: Southwestern Community College, 447 Drive, Sylva, NC 28779 in c/o the Dean of the area in which the complaint is against. SCC will entertain neither complaints that are not in writing or which are anonymous, nor will the college consider complaints sent electronically or through facsimile transmission. In addition, the College will not act on complaints submitted on behalf of another individual or complaints forwarded to the College. Formal grievance resolution will be followed as outlined in Policy 6.03.05.
In filing a grievance, individuals should first refer to the related policy or procedure found online, in the student handbook, or SCC catalog.

Examples  of  an Academic Grievance Grievance submitted to:
Classroom instruction Appropriate Academic Dean: Barb Putman - Arts and Sciences; Danell Moses - Career Technologies; Mitch Fischer - Health Sciences; Curtis Dowdle - Public Safety Training; Cheryl Davids - Macon Campus
Classroom syllabi
Student Code of Conduct violations, academic in nature
Examples of a Non-Academic Grievance Grievance submitted to:
Personal Records (FERPA) Cheryl Contino-Conner, Dean of Students
Student Life
Student Services
Disability Services
Student Code of Conduct violations, non-academic in nature
Sexual Harassment
Parking or facilities William Brothers, VP for Financial and Administrative Services

Out-of-State Students: How to File a Complaint within your Home State

Please click the following link to file a complaint within your home state:  State Complaint Process

SACSCOC: How to File a Grievance with the Southern Association of Colleges and Schools-Commission on Colleges

If you wish to file a complaint with the association that governs SCC's accreditation, please see the following link:  SACSCOC Complaint Policy.

Questions? Please submit a Help Ticket to SCC E-Learning
(under "Select Type of Help," choose "Blackboard Assistance")
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